Senior Director, Business Operations

Omnicom Media Group (OMG), the media services division of Omnicom Group Inc. (NYSE: OMC) - delivers transformational experiences for consumers, clients, and talent. Powered by the Omni marketing orchestration system, OMG connects best-in-class capabilities that enable our full-service media agencies OMD, PHD, and Hearts & Science to deliver more relevant and actionable consumer experiences, more productive and proactive client experiences, and more collaborative and rewarding talent experiences for the more than 24,000 people serving the world's leading brands in OMG agencies around the globe.

As OMG continues to expand our portfolio of strategic client wins and partnerships, we are excited to be recruiting for positions that will be part of a massive consumer-centric, technology and innovative client we are onboarding!

Overview

Comprised of both People and Media Operations; this role leads operational capability, platform, best practice governance, and resource mobilization and orchestration across the end-to-end workflow. The Senior Director, Business Operations role requires a deep understanding of client business requirements, confirming rapid adaptation to the evolving needs of the business.

Core Responsibilities:

• Help establish Business Operations role and community
• Deployment of Quarterly Account Audit across client teams
• Lead business transformations resulting from gap assessments
• Successfully onboard new clients within 90 days or less
• Oversight of other operational functions (Media and Finance) and priority initiatives
• Set best practices for effective resource management & utilization
• Oversight of One Workflow & Automation Implementation

Responsibilities:

• Identify strategic operational process improvements through workflow definition, platform implementation & audit, and process engineering
• Consult and confirm implementation governance and best practices, ensure training compliance across platforms
• Ensure resources are mobilized and utilized in the optimum way in terms of productivity, with a view to maximizing strategic output and efficiencies for ongoing service delivery and exceeding client expectations across client teams
• Confirm resource orchestration across departments (Planning, Investment, Marketing Science, Finance, Project Management, HR); escalate to Leadership resource constraints and talent requirements
• Lead integration and connectivity between cross-functional teams (e.g. Planning, Integrated Investment, Marketing Science, Finance, Project Management) - inclusive of integration between onshore and offshore resources
• Confirm operational best practices with Project Management, embedding media expertise into workflow definitions and project timelines (e.g. client and deliverable expectations, turnaround times, client escalations, client-facing deliverable consistency)
• Audit process workflow and media enablement, platform implementation, and digital architectures
• Deliver cost-savings and efficiencies with process refinement, offshoring, and automation, collaborating with Data Operations and Marketing Science
• Deploy Omnicom toolsets and utilities to streamline operational workflow and client delivery (e.g. Omni, PlanIt, Microsoft Teams, Taxonomy Builder etc.), partner with discipline leads and L&D to confirm team edification across core utilities
• Partner with Omni expeditors, confirming cross-department Omni edification, engagement, and utilization

Experiences

• 10-12 years' experience at a large media agency; preferably activation or business leadership
• Relevant post-secondary education, training, or equivalent experience
• Knowledge of Digital Media environment (inclusive of platforms and/or channels)
• Excellent communication and problem solving skills
• 3-5 years leadership experience
• Significant digital and ad tech experience
• Significant project management experience - handling deadlines with reliance on collaboration across multiple teams
• Significant experience of managing large teams and operating in a senior operations focused role
• Experience of overseeing or having worked on major client engagements that deliver against business objectives, results and/or transformation
• Experience onboarding new clients with accelerated timelines

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This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). The Company reserves the right to modify this pay range at any time. For this role, benefits include: health insurance, vision insurance, dental insurance, 401(k), Healthcare Flexible Spending Account, Dependent Care Flexible Spending Account, vacation days, sick days, personal days, paid parental leave, paid medical leave, and STD/LTD insurance benefits.

Compensation Range

$180,000-$215,000 USD

Omnicom Media Group is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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