Comulate
Implementations Lead
Comulate, San Francisco, CA
At Comulate, we're building software that's creating a radically more exciting future for insurance accounting teams. Our platform, which reinvents a decades-old manual accounting process, is the first step in our vision to transform the $7T insurance industry.
Why you should consider joining
About the role
We're looking for an Implementations Lead to help customers maximize
their value from Comulate. You'll serve as the bridge between customers, product, and engineering. This role is not simply following a checklist - every customer is unique and the product is still rapidly changing to meet customers' needs, which you'll have a direct hand in shaping.
What you'll do
We're backed by Spark Capital (Natalie Sandman) and founders/executives from Brex, Asana, Plaid, Applied Intuition, Coalition, and more. Our team hails from companies like Airbnb, Google, AWS, and LiveRamp.
We're also fairly low-profile: we don't seek TechCrunch coverage or validation from peers; we instead focus that energy on delivering for customers and building a category-defining company.
We're hiring predominantly in San Francisco , as we believe in-person collaboration is strategically important for a company at our stage - both for velocity and company culture.
Benefits
Comulate is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.
Why you should consider joining
- In less than 18 months, we've gone from zero → millions of ARR, representing 95th+ percentile company growth across startups that make it this far
- Strong product market fit revealed in users that describe the product as "the best thing since sliced bread" and "changing my life"
- Our talented small & mighty (
- We're continuing to take big, ambitious bets but able to do so responsibly with cash-flow positive operations and a committed customer-base signing multi-year contracts, providing the best of both worlds: outsized employee ownership and low company risk
- Massive opportunity to further deploy AI into core workflows we serve today and in the future
About the role
We're looking for an Implementations Lead to help customers maximize
their value from Comulate. You'll serve as the bridge between customers, product, and engineering. This role is not simply following a checklist - every customer is unique and the product is still rapidly changing to meet customers' needs, which you'll have a direct hand in shaping.
What you'll do
- Build a deep understanding of customers' current processes, business problems, and success criteria
- Lead the post-sale process: conduct discovery sessions, go-lives, and implementation check-ins
- Manage multiple active implementations spanning a variety of use-cases, complexity, and customer team size (10 - 50+ people)
- Creatively solve customer problems with workarounds and thoughtful product modifications
- Partner with internal product and engineering teams to provide feedback and insights that drive product improvements and customer success
- A minimum of 3 years of work experience in a customer or stakeholder facing role (e.g. Implementation Manager, Customer Success Manager, Onboarding Specialist, Solutions Engineer, and Technical Project Manager)
- Excellent written and verbal communication skills, including the ability to communicate complex technical and business concepts to technical and non-technical personas
- Project management experience, you set realistic execution expectations and ensure timely project delivery
- Proven track record of synthesizing customer feedback to provide helpful feedback to cross-functional partners and drive product improvements
- Deep interest in understanding customer needs and excitement to become an expert on Comulate's product
- Bonus points for experience with accounting / bookkeeping concepts
We're backed by Spark Capital (Natalie Sandman) and founders/executives from Brex, Asana, Plaid, Applied Intuition, Coalition, and more. Our team hails from companies like Airbnb, Google, AWS, and LiveRamp.
We're also fairly low-profile: we don't seek TechCrunch coverage or validation from peers; we instead focus that energy on delivering for customers and building a category-defining company.
We're hiring predominantly in San Francisco , as we believe in-person collaboration is strategically important for a company at our stage - both for velocity and company culture.
Benefits
- Competitive base salary and generous equity
- Generous medical, dental, and vision benefits
- 401K plan enrollment
- Flexible time-off policy
- Lunch & dinner every day
- Paid parental leave
- Company outings and offsites
- (and more benefits as we grow!)
Comulate is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.