Senior Product Manager - Payments

Job Title: Senior Product Manager - Credit Card and Payment Processing

Primary Job Location: Greater Seattle

Reports to: Head of Product, CHEQ by Cantaloupe

ABOUT THE JOB

Help the world buy it and go

Cantaloupe is a Fintech company that is evolving the way companies across the globe manage, optimize, and automate the critical decisions made on a daily basis. We are committed to helping businesses grow smarter, better, and faster than ever before. Our vision is to ultimately help the world buy it and go.

CHEQ by Cantaloupe is a next generation mobile payments and POS company, connecting consumers and businesses to create frictionless, amazing in-person experiences. CHEQ's universal ordering and payment platform is used by a wide variety of partners, including sports stadiums, entertainment venues, festivals, and restaurants to make transactions fun, easy, and worry-free.

In this role, you will play an integral role in shaping CHEQ's newest and most innovative products and features. This role will report to the Director of Product Management.

RESPONSIBILITIES

As a Senior Product Manager specializing in credit card and payment processing, you will be responsible for the end-to-end management of our payment products. You will work closely with cross-functional teams, including engineering, sales, marketing, and customer support, to ensure our payment solutions meet market needs and deliver exceptional value to our customers.

This will be a dynamic role with many exciting and varied projects to work on, evolving rapidly. Primary responsibilities will include:

• Lead the end-to-end product lifecycle, from concept to launch for products and features, with a specific focus on credit card and payment processing.
• Collaborate with other members of the Product team to create innovative UI/UX designs that enhance user engagement and satisfaction.
• Conduct market research and competitor analysis to identify opportunities, gather insights, and identify user needs and pain points.
• Compliance and Risk Management: Ensure that all payment products comply with industry regulations and standards, including PCI-DSS. Collaborate with legal and compliance teams to manage risk and ensure the security of payment processing.
• Support the development and maintenance of a product roadmap, prioritizing features and initiatives based on business impact and user value.
• Work closely with engineering teams to ensure timely and high-quality product delivery.
• Define and analyze key performance indicators (KPIs) to measure product success and inform future product development.
• Serve as the voice of the user within the organization, advocating for user-centric design principles and best practices.
• Foster strong relationships with stakeholders across the organization to ensure alignment on product vision and strategy.

Required Qualifications

• 5+ years of experience in product management, with a focus on credit card and payment processing solutions.
• Technical Expertise: Strong understanding of payment processing technologies, including payment gateways, merchant acquiring, card issuing, and transaction security. Familiarity with APIs and integration with third-party systems.
• Industry Knowledge: In-depth knowledge of the payments industry, including trends, regulations, and best practices. Experience with PCI-DSS compliance and risk management.
• Proven track record of successfully launching and managing products, preferably in the sports/entertainment or payments space.
• Deep understanding of FinTech payment processing flows
• Proficient in using Product-related tools, such as Figma, Jira, Confluence, HotJar, Mixpanel, GitHub, etc. Plus if familiar with Sisense.
• Strong analytical skills, with experience defining and tracking product metrics to inform decision-making.
• Excellent communication and leadership skills, with the ability to influence cross-functional teams and stakeholders.
• Bachelor's or Master's degree in Design, Computer Science, Engineering, Business, or a related field.
• Deep knowledge of sports stadium operations and food and beverage service.
• Solid understanding of stadium Finance procedures and credit card payment processes.

COMPENSATION

• Annual Base Salary: depends on experience
• Performance-based bonus

WHY CHOOSE CANTALOUPE

We offer competitive benefits not just limited to compensation but also offer:

• Medical, Dental, & Vision Benefits coverage
• 401(K) with employer match effective upon the first day of employment
• 18 days PTO + (9) Observed Company Holidays
• Tuition Reimbursement