Administrative Specialist

Job Summary

The Administrative Specialist facilitates superior front-line communication with employees, clients and vendors in a professional and effective manner. Facilitates superior customer service in the general course of addressing all position-related duties. Assists in the facilitation of various administrative systems within the organization. Facilitates Ticketing Operations. Facilitates M1 Concourse Car Club Membership coordination. Assists in the liaison with Garage Owners. Assists in the production of policies, procedures and general documentation as required and assigned. Provides general support with organizational events and productions. Collaborates with other employees to promote the organization’s operational effectiveness and general wellbeing. Represents M1 Concourse with the highest level of professionalism and decorum.

Job Responsibilities

Answers and directs phones call to the appropriate personnel.

Assists as necessary with M1 Signature Events including, but not limited to, M1 Momentum Magazine Mailings.

Assists in coordinating and organizing organizational training as assigned.

Assists in maintaining sufficient inventory of office supplies to ensure continuous operational effectiveness.

Assists in the production of organizational policies and procedures as assigned.

Assists with bookkeeping tasks as assigned.

Collaborates inter-departmentally – as needed - to promote operational objectives to organizational expectations.

Collaborates within the department to promote operational objectives to organizational expectations.

Facilitates M1 Concourse Car Club Membership Management including, but not limited to, communications, facilitating new member onboarding processes; facilitating the timely delivery of membership renewal notices and other retention communications; tracking and analyzing membership and engagement; facilitating membership communication and telephone inquiries; facilitating reports, queries, exports, mailing lists and email lists that support membership.

Facilitates the administrative coordination of requests and quires from senior and executive leadership.

Assists with Ticketing and Registration Operations including, but not limited to; evaluating and recommending ticketing procedures related to pre-event and on-site sales; generating ticket sales reports for organizational leadership; fostering compliance with system controls; preparing final audits and miscellaneous reports for settlement; and providing guidance for ticketing staff during events.

Greets and provides assistance to clients as they arrive in a professional and courteous manner.

Onboards new garage owners including, but not limited to, Access Cards, RFID Tags and Butterfly MX App.

Offboards new garage owners including, but not limited to, Access Cards, RFID Tags and Butterfly MX App.

Presents professionally and represents the M1 Concourse at the highest levels.

All other duties as may be required and assigned.

Miscellaneous Requirements

Experience

1+ Years of Experience as a Receptionist or Administrative Assistant

General

Knowledge of Office Management Systems and Procedures

Knowledge of Operating Office Equipment (printers, scanners…)

Proficiency in Microsoft 365 Office (Excel, Outlook, PowerPoint…)

Benefits

Paid Time Off

Healthcare Reimbursement Program

IRA Program w/ 3% Company Match