Senior Manager Facilities

Solutions for Today’s Challenges. Vision for Tomorrow’s Opportunities.Join William Blair, the Premier Global Boutique.William Blair has delivered trusted advice for nearly nine decades, and we continue to deepen our expertise and relationships across regions, asset classes, and markets throughout North America, Europe, Asia, and Australia.We are committed to our people and culture, values, clients, and local communities.What sets us apart is that we are an independent partnership, with employees who have unique experiences, perspectives, and backgrounds. We provide advisory services, strategies, and solutions to meet clients’ evolving needs amid dynamic market conditions and varying industries.We strive to attract the most qualified, passionate candidates who specialize in investment banking, investment management, private wealth management, and a variety of other business functions.We work tirelessly to create an inclusive culture and take pride in fostering employees’ professional and personal growth. We empower our people to bring their best thinking each day so we can deliver the tailored, thoughtful work and problem-solving abilities that our clients expect.Equally, we are proud of our long-term partnerships with the communities in which we live and work, a legacy we inherited from our founder.We invite you to learn about how we are seeking excellence in everything we do and empowering our clients’ success with passion, creativity, and rigor. For more information, visit williamblair.com.The Senior Manager Facilities will manage the WREM facilities team. Establish guidelines and expectations for maintaining William Blair’s headquarter facilities of over 350,000 square feet in a proactive, professional manner, ensuring business continuity with minimal disruption. Oversee team performance and manage facilities and maintenance budgets. Ensure facilities are monitored regularly and proactive maintenance occurs in alignment with established policies. Approve outside maintenance vendors. Monitor large, high-visibility projects. Manage the facilities maintenance help desk to ensure issues are resolved promptly and according to expectations. Manage the FFE records including drawings and databases to ensure successful tracking of changes.Responsibilities include but may not be limited to:Manage the facilities team including outsourced consultants/vendors, as well as landlords and property managers. Serve as 24/7 escalation point for appropriate office location(s).Ensure policies and procedures pertaining to facility maintenance are developed and followed and business continuity ensues, with minimal disruption.Maintain regular contact with William Blair leadership to ensure the facilities needs of the organization are met and to gather feedback on the facilities team. Serve as a resource for leadership on facilities issues.Oversee construction, up-keep and decommissioning of William Blair’s facilities as directed.Create and monitor annual maintenance budget and approve invoices for payment.Ensure regular scheduled inspections of assigned properties are conducted to identify areas requiring service, and ensure that the feedback loop with the business units is complete. Review documentation pertaining to service needs and provide approval for third party vendor maintenance   projects.Oversee the process of property and maintenance vendor sourcing and management to ensure William Blair’s needs are met in a timely manner. Meet with established vendor finalists and make recommendations for final vendor selection.Monitor progress of large, high-impact property and maintenance projects conducted by outside vendors. Serve as an escalation point when issues arise.Manage the facility’s maintenance help desk to ensure requests are addressed promptly, appropriately, and with the highest level of customer service. Troubleshoot and resolve complex, high-visibility facility issues. Provide updates to senior management, and other CSUs as appropriate on critical issues. Ensure vendor requests are completed in a satisfactory manner.Serve as an escalation point and resource for facility maintenance problems or issues.Manage CAFM systems and FFE records tracking space and occupancy. Monitor inventory assets and forecast gaps.Collaborate with WREM security team on Fire/Life Safety programsDevelop strategies to determine space-planning requirements for business units as it relates to contraction and expansion. Facilitate feasibility studies and programming exercises to determine workspace needs.Lead and mentor facilities staff, coordinate workloads, and establish guidelines and expectations.Ensure team members take ownership of responsibilities. Manage team performance, as well as identify training and development opportunities.Report regularly on trends, issues and team performance to senior management and WREM management team.Additional responsibilities as requested.Qualifications:Bachelor’s Degree required10+ years’ experience in building or facilities management experience required5+ years management experienceSeasoned people management skillsCommitment to satisfying internal and external customersStrong conceptual and critical thinking skillsExcellent organizational, communication, and daily prioritization skillsStrong knowledge of Microsoft office productsExcellent verbal and written communication skillsAbility to build consensusProven problem solving and critical thinking skillsWillingness to adapt to changeAbility to multi-task and prioritizeExcellent organization skills and ability to simplify processes and systemsAbility to work in a fast-paced environmentStrong time management and project management skills#LI-CH1William Blair is an equal opportunity employer. It complies with all laws and regulations that prohibit discrimination in employment practice because of race, color, religion, creed, ancestry, marital status, gender, age, national origin, sexual orientation, unfavorable discharge from the military service or on the basis of a physical or mental disability that is unrelated to the employee's ability to perform the duties of the job applied for. EOE m/f/d/vBe aware of hiring scams: William Blair has clear processes and guidelines with regards to recruiting. We do not request personal financial information in connection with an employment application nor does William Blair extend any employment offers without first conducting an interview through one of its registered offices. William Blair does not use instant messaging services such as WhatsApp, Telegram, or iMessage as part of the recruiting or interviewing process.Note to External Recruiters / Search Firms: William Blair does not accept unsolicited resumes and will not pay for any placement resulting from the receipt of an unsolicited resume. Any unsolicited resumes received will not be considered as a valid submission.Download William Blair's privacy policies for job applicants:California Consumer Privacy Act Privacy Notice (CCPA)General Data Protection Regulation Privacy Notice (GDPR)Contact us should you have any questions or concerns.