Director, Customer Operations

Are you…  Interested in working for an international and diverse company?Interested in working for a company that is dedicated to sustainability?Looking for a hard-working and collaborative team?If so, read on!Protecting water, the most valuable resource, and driving sustainability is very close to our hearts. You will be part of a flexible, family friendly organization that cares about its people just as it cares about the environment.We offer:Permissive paid time offContinuous career coaching and development opportunitiesHealth benefits starting day 1The Director, Customer Operations provides vision, leadership, and development of Hach’s North America and international customer service and sales support. The Director, Customer Operations works closely with Sales Leadership and other cross-functional teams to align people, processes, and technologies to deliver on North America Sales priorities.This role is part of the North American Sales team and will be based onsite in Loveland, Colorado.In this role, a typical day will look like:Provide strategic direction and leadership to Customer Service and Sales Support teams fostering a culture of collaboration, accountability, and continuous improvementAct as a key stakeholder for global business process ownership to scope and implement transformative enterprise-level systems to improve customer experience and operational efficiencies (Fusion, Order Automation, AI functionality)Establish & maintain best-in-class operational standards and service levelsCollaborate with cross-functional teams to champion the voice of the customer within the organization, advocating for changes and improvementsEstablish and achieve Key Performance Indicators and Policy Deployment targets as agreed upon with Senior ManagementThe essential requirements of the job include:An undergraduate degree is required; Master’s Degree preferred7+ years of demonstrated progressive customer and sales operations leadership experienceDirect domain knowledge of ERPs, CRMs, and sales enablement toolsTravel expectation will be approximately 15%At Hach (), we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.As part of our team, you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs. You’ll also belong to a respectful and collaborative community that fosters career growth and professional development. You’ll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine.Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.  More about us: Hach is proud to be a Water Quality company in Veralto (NYSE: VLTO).  Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today.  Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and ProductIdentification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.US ONLY: The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The compensation range for this role is $160,000 - $180,000 USD per year. This job is also eligible for Bonus Pay.We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation.Unsolicited AssistanceWe do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.Job SummaryJob number: R10255842Date posted : 2024-07-30Profession: SalesEmployment type: Full time