Senior Manager, Fraud Operations

About RampRamp is a financial operations platform designed to save businesses time and money. Combining corporate cards with expense management, bill payments, vendor management, accounting automation, and more, Ramp's all-in-one solution frees finance teams to do the best work of their lives. More than 25,000 companies, from family-owned farms to e-commerce giants to space startups, have saved $1B and 10M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over 35 billion dollars in purchases each year.Ramp's investors include Sequoia, Founders Fund, Thrive Capital, Khosla Ventures, Greylock, Stripe, Goldman Sachs, Coatue, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.Ramp has been named to Fast Company's Most Innovative Companies list and LinkedIn's Top U.S. Startups for over 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine's 100 Most Influential Companies.About the RoleRamp is looking for a Fraud Operations Manager, who can help build and lead a team of fraud operations analysts responsible for the efficient and effective execution of fraud detection and prevention strategies across all of Ramp’s products that will enable Ramp’s rapid growth. This role requires the ability to balance people management, process engineering, strategic thinking and planning. You will use data and analytics to operate an efficient team, identify opportunities for improvements, prioritize development, partner with Product and Engineering teams to help develop tooling and infrastructure to best support Ramp’s operations.What You’ll DoBuild and manage a team of fraud operations analysts operating to review alerts, conduct investigations, and recover fundsDevelop a deep understanding of Ramp’s risk management policies (underwriting, payments, transactions, credit limit changes, collections) across all productsPartner with product and engineering to build best in class risk tooling to increase operations efficiencyPartner with risk strategy and decision science teams to create a closed loop process to enhance policies and proceduresLeverage data and analytics to evaluate and prioritize solutions to improve efficiencyResearch emerging fraud trends to innovate on Ramp's decisioning systems and policiesPartner with customer support to educate and create awareness on fraud prevention best practices, identifying social engineering attempts, and support customersWhat You NeedMinimum 8 years of experience in risk managementMinimum 3 years of experience building and managing teamsStrong background in process development and improvementInvestigative and critical thinking skillsExcellent written and verbal communication skillsExperience within consumer/corporate/small business cards, payments, invoices, lending, or related industriesNice to HavesExperience with Regulation E, NACHA & Visa Core rules and regulationsExperience with Zendesk and RetoolExperience in high growth startupsBenefits (for U.S.-based full-time employees)100% medical, dental & vision insurance coverage for youPartially covered for your dependentsOne Medical annual membership401k (including employer match on contributions made while employed by Ramp)Flexible PTOFertility HRA (up to $5,000 per year)WFH stipend to support your home office needsWellness stipendParental LeaveRelocation support for NYPet insuranceOther noticesPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Compensation Range: $178.5K - $210KLocationRemote (US), New York, San Francisco, MiamiTypeFull timeDepartmentRiskCompensation$178.5K – $210K • Offers Equity