Employee relations & investigations manager (bilingual)

ADP is hiring an Employee relations & investigations manager (bilingual)

• Are you looking to grow your career in a stable, dynamic environment with plenty of opportunities to progress?
• Are you a continuous learner who embraces ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

If so, this may be an opportunity for you. Read on and decide for yourself.

As an Employee relations & investigations manager (bilingual), you will be responsible for building a centralized, expert level Associate relations function that establishes a consistent and optimized process for investigating and resolving Associate complaints and conflicts across a broad scope of HR related matters. The function will enable management effectiveness through the execution of proactive associate relations initiatives and interventions.

The Associate Relations Manager is responsible for conducting Associate Relations investigations and inquiries, providing effective people management consultation and guidance, and recommending outcomes to resolve employee relations issues, with a key focus on maintaining a positive employee relations climate. The Employee Relations manager will cover Associates and cases across multiple business units and geographies.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We serve over 1 million clients in 140 countries with over 63,000 associates worldwide. Thanks to the talent, commitment, and authenticity of our ADP associates around the world, we've earned accolades from some of the industry's most respected thinkers for being one of the best places to work. To name a few, we have been recognized as a Greater Toronto's Top Employer 2024 by Mediacorp Canada and a Best Workplace for Innovators by Fast Company. Learn more about diversity, equity, and inclusion at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Ready to #MakeYourMark? Apply now!

To learn more about careers in Client Service at ADP, visit:
https://jobs.adp.com/locations/canada/teams-roles/client-service/

What you'll do: Responsibilities

• Interpreting and communicating policies with Associates and managers in the organization.
• Investigating, analyzing and making appropriate recommendations regarding complex employee relations issues; exercise influence appropriately.
• Work independently to manage designated employee relations case load within established guidelines utilizing sound judgment.
• Conduct fair, neutral, timely investigations and provide guidance related to conflict resolution, disciplinary action and/or termination pertaining to, but not limited to:
• Code of Conduct
• Conflicts of Interest
• Concerns about Management
• Compliance Issues
• Discrimination
• Fraud/Theft
• Hostile work environment
• Health/safety at work (weapons/threats)
• Substance Abuse
• Retaliation
• Unprofessional behavior
• Unemployment Hearings
• Providing guidance to maintain employment law compliance, facilitating employee relations training programs, fact finding and partnering with legal on EEO/suits.
• Partner with Legal, Risk, GSO, and HR to manage escalated Associate relations issues; monitor activities and outcomes to ensure fair and consistent application of policy and treatment of Associates.
• Protect the balance of interests of both Associates and ADP in accordance with HR policies, laws and regulations.
• Contribute to the overall build and execution of the new Associate Relations Center of Excellence
• Recommend areas for improvement in delivery of services, technology and process

TO SUCCEED IN THIS ROLE:Required Qualifications

• Candidate should demonstrate subject matter expertise and working knowledge of workplace regulatory regimes and employment laws.
• Knowledge of local, state and federal regulatory requirements related to employee relations and legal obligations of employer/Associate relations for the region.
• Demonstrated expertise with regional (US /Canada or EMEA or LATAM or APAC) employee relations rules and regulations required.
• Seasoned and proven skills in managing difficult employee relation situations, Conflict Management, employment law, influence skills.
• Excellent listening, questioning, and problem-solving skills
• Strong communication skills
• Ability to work under tight timelines
• Detail oriented, strong organizational skills; ability to set priorities for self and work with sense of urgency
• Consultative skills; the ability to coach and develop Associates
• Acts with objectivity, fairness, and impartiality
• Exhibits sound judgment, high integrity, and courage
• Ability to work well in ambiguous environments
• Process and continuous improvement orientation
• Interpersonal skills, ability to give and receive constructive feedback, ability to interact and partner with people at all levels including Executives.
• Ability to work comfortably across organizational boundaries, and quickly gain the credibility and respect of Associates at multiple levels.
• Be highly team-oriented, willing to lead change for the betterment of the function / ADP.
• Mental Health certifications or training
• English/French Bilingualism is Mandatory

*Quebec candidates: While French is required for Quebec-based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP's headquarters and international sites.

BONUS POINTS FOR THESE:Preferred Qualifications

• HR background- experience or education.
• HR certifications such as SHRM or PHR

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Focus on your mental health and well-being. We take care of one another and offer support for your well-being... because healthy associates are happy ones.
• Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live.
• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
• Innovate. Problem-solve. Shape the future of work with people you like.
• Balance work and personal time. Flexibility to integrate work more easily in your everyday life
• Go Global. With operations around the world, exciting new networking opportunities abound.
• Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

What are you waiting for? Apply now!

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