T&Pm
Account Manager
T&Pm, Toronto, ON
Who Are We?
T&Pm is one of the world's leading full service creative and media agencies, connecting talent and tech to drive growth for brands. Formed by the integration of The&Partnership and mSix&Partners, it brings together content and distribution into a single, holistic end-to-end marketing solution. Backed by WPP and GroupM and combined with the agility of an entrepreneurial Partner-led mindset, the multi-discipline agency spans four continents with 45 offices and over $1.2 billion dollars in billings globally. As an early adopter with the first ever AI-generated TV ad for Lexus in 2018, T&Pm is focused on harnessing AI across all its outputs with its 1,900 people already trained on WPP's proprietary AI platform Creative Studio, to deliver enhanced outcomes for clients.
We believe in The Power of &, bringing diverse talent together to transform the way great brands are built. Our teams blend creative, media, experience and technology specialists from across our marketing practices. The performance mindset of these teams optimises to business outcomes in every channel, fueled by the latest innovations in AI. Working alongside our clients' marketing departments, we deliver '&mplified Creativity' to solve their business and brand challenges seamlessly, creatively and efficiently.
Ultimately of course, we are our people. They're the most important part of our business, so we want to make a lasting impression on them in the same way they do on us, by striving to become the most important place in their careers.
That's why we do our best to build strong communities around them; provide the best possible opportunities for them to develop & grow; and empower them to make a difference to their clients and the world at large. Our strengths often lie in our differences, so we challenge and champion each other and our clients, to be the very best we can be.
The Role
Our Account Managers are essential to how we work at T&Pm. They're passionate about understanding our clients' businesses inside and out, and they thrive on building strong, collaborative relationships both internally and with our clients.
In this role, you will be working directly with clients and a cross-functional agency team to deliver multi-channel programs of different sizes. This position encompasses project management, leadership, and administration duties to support one of our key accounts. The right candidate will have exceptional attention to detail, strong project management and problem-solving skills, and experience managing integrated projects in a fast-paced environment and a collaborative team spirit.
A glimpse into your day-to-day (and beyond)
While every day is different, you'll typically be involved in:
Project Management & Ownership: Taking the reins on key client projects, managing all aspects of development and production from start to finish, with the support of your account team. This includes:
• Maintaining up-to-date project status reports and leading status calls.
• Driving the project process, including resourcing with production and creative teams.
• Developing studio and tactical briefs.
• Managing and delivering asset trafficking timelines and documents.
Client Communication & Relationship Management: Serving as the primary point of contact for clients, addressing their daily needs, building strong relationships, and ensuring seamless communication. This includes:
• Writing and distributing detailed contact reports.
• Developing and distributing estimates, securing approvals, and coordinating with finance.
• A clear understanding of their process and ensure we follow it.
Internal Collaboration & Communication: Facilitating clear communication and collaboration between creative teams, internal resources, and clients to keep projects on track.
Financial Management: Contributing to budget management by coordinating estimates, approvals, and tracking project expenses.
Strategic Thinking: Contributing to creative briefs and brand positioning discussions, demonstrating a deep understanding of the client's business.
Documentation & Administration: Maintaining accurate records of client meetings, project progress, budgets, and other essential information. This also includes handling administrative tasks such as scheduling meetings and booking rooms.
Skills and Experience:
• 1-4 years of relevant ad agency or marketing environment experience.
• Experience leading projects and programs independently and collaboratively (with senior account team support).
• Experience managing a range of channel requirements and production needs, including social, digital, radio, print, DM and video.
• Extremely high attention to detail.
• Outstanding written and verbal communication skills.
• Highly proactive and responsive.
• Ability to manage multiple stakeholders and priorities simultaneously.
• Excellent interpersonal skills; the ability to independently manage client contacts day to day.
• A self-starter, resourceful problem-solver.
• Ability to establish and be in command of the administrative controls of a large scale account.
• Proficiency in managing multiple projects to tight timelines in a fast-paced environment.
• Must know your way around a spreadsheet, PowerPoint and a word doc.
T&Pm embraces and celebrates diversity, inclusivity, and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are a worldwide creative agency that represents global clients. The more inclusive we are, the more brilliant work we can create together.
Department Account Management Locations Toronto Remote status Hybrid Remote
T&Pm is one of the world's leading full service creative and media agencies, connecting talent and tech to drive growth for brands. Formed by the integration of The&Partnership and mSix&Partners, it brings together content and distribution into a single, holistic end-to-end marketing solution. Backed by WPP and GroupM and combined with the agility of an entrepreneurial Partner-led mindset, the multi-discipline agency spans four continents with 45 offices and over $1.2 billion dollars in billings globally. As an early adopter with the first ever AI-generated TV ad for Lexus in 2018, T&Pm is focused on harnessing AI across all its outputs with its 1,900 people already trained on WPP's proprietary AI platform Creative Studio, to deliver enhanced outcomes for clients.
We believe in The Power of &, bringing diverse talent together to transform the way great brands are built. Our teams blend creative, media, experience and technology specialists from across our marketing practices. The performance mindset of these teams optimises to business outcomes in every channel, fueled by the latest innovations in AI. Working alongside our clients' marketing departments, we deliver '&mplified Creativity' to solve their business and brand challenges seamlessly, creatively and efficiently.
Ultimately of course, we are our people. They're the most important part of our business, so we want to make a lasting impression on them in the same way they do on us, by striving to become the most important place in their careers.
That's why we do our best to build strong communities around them; provide the best possible opportunities for them to develop & grow; and empower them to make a difference to their clients and the world at large. Our strengths often lie in our differences, so we challenge and champion each other and our clients, to be the very best we can be.
The Role
Our Account Managers are essential to how we work at T&Pm. They're passionate about understanding our clients' businesses inside and out, and they thrive on building strong, collaborative relationships both internally and with our clients.
In this role, you will be working directly with clients and a cross-functional agency team to deliver multi-channel programs of different sizes. This position encompasses project management, leadership, and administration duties to support one of our key accounts. The right candidate will have exceptional attention to detail, strong project management and problem-solving skills, and experience managing integrated projects in a fast-paced environment and a collaborative team spirit.
A glimpse into your day-to-day (and beyond)
While every day is different, you'll typically be involved in:
Project Management & Ownership: Taking the reins on key client projects, managing all aspects of development and production from start to finish, with the support of your account team. This includes:
• Maintaining up-to-date project status reports and leading status calls.
• Driving the project process, including resourcing with production and creative teams.
• Developing studio and tactical briefs.
• Managing and delivering asset trafficking timelines and documents.
Client Communication & Relationship Management: Serving as the primary point of contact for clients, addressing their daily needs, building strong relationships, and ensuring seamless communication. This includes:
• Writing and distributing detailed contact reports.
• Developing and distributing estimates, securing approvals, and coordinating with finance.
• A clear understanding of their process and ensure we follow it.
Internal Collaboration & Communication: Facilitating clear communication and collaboration between creative teams, internal resources, and clients to keep projects on track.
Financial Management: Contributing to budget management by coordinating estimates, approvals, and tracking project expenses.
Strategic Thinking: Contributing to creative briefs and brand positioning discussions, demonstrating a deep understanding of the client's business.
Documentation & Administration: Maintaining accurate records of client meetings, project progress, budgets, and other essential information. This also includes handling administrative tasks such as scheduling meetings and booking rooms.
Skills and Experience:
• 1-4 years of relevant ad agency or marketing environment experience.
• Experience leading projects and programs independently and collaboratively (with senior account team support).
• Experience managing a range of channel requirements and production needs, including social, digital, radio, print, DM and video.
• Extremely high attention to detail.
• Outstanding written and verbal communication skills.
• Highly proactive and responsive.
• Ability to manage multiple stakeholders and priorities simultaneously.
• Excellent interpersonal skills; the ability to independently manage client contacts day to day.
• A self-starter, resourceful problem-solver.
• Ability to establish and be in command of the administrative controls of a large scale account.
• Proficiency in managing multiple projects to tight timelines in a fast-paced environment.
• Must know your way around a spreadsheet, PowerPoint and a word doc.
T&Pm embraces and celebrates diversity, inclusivity, and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are a worldwide creative agency that represents global clients. The more inclusive we are, the more brilliant work we can create together.
Department Account Management Locations Toronto Remote status Hybrid Remote