Dispatcher

Who You Are You're the best and you want to join a team that appreciates you, where you can create your own opportunities.

Who We Are We are not just your local plumbing, heating & cooling experts. We are family owned and operated, not some big enterprise. We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time here in Chester County. You've probably seen our trucks and our ads. We give our employees the opportunity to carve their own path. We know how to get weird & win! People often come to us looking for a job. They stay with us because they find a family, a fulfilling career, and room to grow.

What We Do We are a team of home service experts who don't cut corners and go the extra mile to ensure peak performance for your home's plumbing, heating and air conditioning systems.

The Big Task for a Dispatcher The Dispatcher role will communicate directly with customers, vendors, suppliers and other team staff members. It requires scheduling all field service technicians on a daily for maintenance agreement visits, service repair calls and demand calls. The position acts as a liaison between the office and all assigned service technicians. The candidate will exhibit a high level of professionalism and possess superior communication and presentation skills. Must have the knowledge, drive, organization, and intelligence to implement existing processes with a focus on maximum revenue opportunity as well as our customer service experience. Exceptional time management and multi-tasking skills are a must!

Key Sub Tasks for a Dispatcher

• Maintain the work schedules for field technicians and assure that all customer commitments are met.
• Providing logistical support to technicians and communicating with both fellow employees and customers.
• Informing customers of the progress of service operations while ensuring that technicians operate in a cost-effective fashion
• Must be able to match each available technician to a job based on that technician's skill level and location.
• Assist with identifying categories of liability and suggest strategies to reduce potential liability.
• Increase revenue from established customers and generate additional revenue from new customers by using proper sales techniques, problem solving skills and account management.
• Exemplary attendance with minimal occurrences of unplanned time off in adherence with the Company Employee Handbook.
• Available to work overtime, as required by daily duties, as needed (schedule discussed at time of offer).

Desired Skills and Experience

• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Passionate about Mattioni Plumbing, Heating & Cooling and loves the brand.
• High integrity with advanced social skills and ability to make solid connections.
• Outgoing personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.
• Highly motivated, self-starter who is flexible and has a great attitude on life.
• Tolerance for elevated levels of stress and demands of a fast-paced level of work tasks.

What We Offer

• Competitive Hourly Pay & bonus opportunities.
• Company-sponsored healthcare package.
• Dental/vision plans.
• Paid time off.
• Paid maternity/paternity leave.
• Simple IRA retirement plan.
• Complimentary Mattioni VIP membership.
• Employee discount.
• SmartDollar financial wellness program.
• New technology including fully loaded laptop, headset & access to integrated software.
• Employee referral program.
• Company SWAG.
• Company events.
• Ongoing training.
• Career advancement.
• Named Top Workplace by Philadelphia Inquirer in 2024 & 2023.
• This job has the opportunity to work a hybrid schedule, with mandatory office hours and the ability to work remotely.
• A family. This is last on the list because it's most important.

If you want to be part of something bigger than just a job - make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Mattioni Plumbing, Heating & Cooling by visiting www.callmattioni.com.

Job Type: Full-time

Salary: $20.00 per hour w/ earning potential of $51k+ through bonus pay & 1.5x Overtime pay.

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• On Call Rotation

Supplemental pay types:

• Bonus pay
• Overtime pay
• On Call pay

Ability to commute/relocate:

• Downingtown, PA 19335: Reliably commute (Required)

Education:

• High school or equivalent (Preferred)

Work Location: Hybrid (Office/Remote)

Background & Drug Screening Disclaimer

• Candidates must be able to pass a drug and background test (honesty policy is appreciated).