Warthog Dealer Manager - North America

The Warthog Dealer Manager – oversees the StoneAge Warthog dealer network throughout NA America. This role is central to enhancing relationships with existing and prospective StoneAge Warthog Dealers, aiming to boost sales, elevate the brand, and support promotional activities. Responsibilities include delivering education, exceptional customer service, marketing support, and providing regular updates on progress toward achieving set goals. Engaging with dealers to enhance product sales, obtaining feedback on service and product demands, and ensuring dealers are equipped with necessary training and support are key aspects of this role. Must have excellent verbal and written communication skills, mechanical aptitude, and understanding of how Warthog products work. Must strive to give superior customer service, look for ways to solve Dealers’ problems, and proactively support their efforts on behalf of Warthog products. This position requires a candidate who can balance and manage their time and travel schedule to accomplish their sales and training plans and maintain their assigned sales goals. This position communicates and solicits sewer product news and updates with the Warthog team and dealers. You will be required to work closely with our dealers to secure municipal contracts and build a database of municipal contacts. The Warthog Dealer Manager, in collaboration with the NA Dealer Support Manager, will work together to maintain proactive communication with key dealer accounts, as designated by the Global Senior Sales Manager. This partnership highlights the critical role of teamwork and clear communication in efficiently managing and supporting the dealer network. The Warthog Dealer Manager Reports directly to the Warthog Global Sr. Sales Manager, and the salary range is $105,000 to $125,000, depending on experience. MISSION To deliver the StoneAge Assurance Promise by providing dependable and timely dealer support and training across the Americas, ensuring our dealers have the resources necessary to succeed and grow within the sewer cleaning industries. Requirements The Dealer Manager – Warthog is expected to: Foster a team culture consistent with the StoneAge OWN IT mindset. Support the Dealers directly as required while informing and communicating across the Organization. · Work with North American Warthog Dealers regarding stocking levels, training, discounts, quoting, pricing, territory management, etc. · Assist and collaborate with the Warthog Dealer Support Manager to generate growth opportunities within the dealer network. · Work with your manager for continuous development with existing North American Warthog dealers to evaluate and update dealer agreements as necessary. · Work with your manager to identify and develop new North American Warthog Dealers. · Develop annual sales goals and sales plans with your manager and track sales progress monthly utilizing the BI Tool to report on sales growth and new trends. · Perform on-site technical training for North American Warthog dealers on current and new products. This includes but is not limited to training and assisting all North American Warthog dealers on jetting charts, pricing, demos, and general dealer-related issues. · Assist in the implementation of pricing strategies upon request. · Assist in developing marketing strategies to support Warthog Dealers’ marketing and sales efforts. · Assist in the development of the Warthog Dealer Training Program. · Perform Warthog Authorized Repair Center Class to Warthog Dealers. · Assist Engineering upon request for new product development, field testing, and existing product improvements, including product upgrades or failure. · Report product failures correctly through the ECR request and cases. · Develop and maintain the CRM with up-to-date Dealer information, including contacts, competitive information, and sales goal tracking. · Provide weekly reports to StoneAge management regarding the status of Warthog dealers and competitive information. · Participate in various meetings as needed in person or remotely. · Attending trade shows and other events as needed, domestic or international. · Perform other duties or responsibilities assigned by your manager. KNOWLEDGE AND TRAINING REQUIREMENTS The Warthog Dealer Manager – must understand the following: · A proven history of excellent Customer Service, leading by example with a Customer Service mindset every day, in every action and interaction, inside and outside the StoneAge Organization. · Strong mechanical aptitude and resourceful nature. · Must possess a strong understanding of Dealer management. · Extensive knowledge of Warthog products (performance, maintenance, and safe operation). · Strong knowledge of ERP software, Salesforce, Jetting charts, and Microsoft Office. · How to effectively communicate with Dealers and manage their expectations. · How to establish and maintain positive working relationships with peers. Communicate and interact effectively with management and other departments on all levels verbally and in writing. · Be a Great Teammate · Practice Self-Leadership · Deliver on the StoneAge Assurance Promise OTHER INFORMATION · This position is based in the United States. · Domestic travel is required, with an estimated minimum of two weeks/month. · Responsibilities may require extended working hours beyond regular business hours. · The ability to work well under pressure in a fast-paced environment is essential. · We value the diversity of the people we hire and serve. Diversity at our company means fostering a workplace where individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person's talents and strengths. Benefits StoneAge offers a comprehensive benefits program that includes: Group health, dental, and vision insurance Life insurance Long-term disability insurance Paid time off Paid holidays 401(k) plan with a guaranteed match Paid parental leave Wellness rewards program, and much more! Even more exciting, we are an employee-owned company with profit-sharing and an Employee Stock Ownership Plan ("ESOP"), in which shares of company stock are allocated to eligible employees each year. Our "Own It" mindset captures what many of us consider the biggest benefit of all: a highly engaged, collaborative workplace where everyone matters and every employee makes a significant impact. Please visit our website at www.stoneagetools.com to get a better sense of our company and our employee-owned culture!