Revvity
Principle Technical Support Specialist
Revvity, Hopkinton, MA
Job Title
Principle Technical Support Specialist
Location(s)
Hopkinton
About Us
Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world's greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our diverse team of 11,000+ colleagues from around the globe are vital to our success and the reason we're able to push boundaries in pursuit of better human health.
Find your future at Revvity
DUTIES AND RESPONSIBILITIES / ESSENTIAL FUNCTIONS
Develop and Deliver Instrument Field Service Technical Training
• Conducts technical training courses for service engineers in the use of assigned product line/technology.
• Interacts with internal organizations and contractors to develop training course content.
• Works with engineering, business elements, and manufacturing to ensure that course material reflects
current product features and specifications.
• Instructs participants in classroom lectures, laboratory sessions and on-line training.
• Provide technical support to field service engineers.
• Accelerate conclusion of non-routine field service problems to meet or exceed warranty and installation cost
provisions while maximizing customer satisfaction metrics.
• Monitor and respond to field service escalations. Minimize warranty and installation costs and instrument
replacements.
• Work closely with other business functions (R&D, Manufacturing and Quality) to troubleshoot and evaluate
product problems, assist in root-cause analysis and implement of product and/or process improvement.
Maintain Technical Documentation
• Play an active role in the development, maintenance and implementation of technical documentation, user
information services and in-house technical knowledgebase systems to improve the efficiency of less-senior
technical specialists and field service resources.
• Maintain updated service documentation and regularly distribute service update communications to field
service organization.
Support New Product Introduction
• Support new product development efforts by providing critical input and evaluation of design-for-service,
creating service documentation, defining, and forecasting service parts, developing installation protocols,
training field service specialists and participating in launch teams to monitor initial installations and assure
successful product launches.
Other
• Other responsibilities and assignments as requested by management
Basic Requirements
Education BS Engineering, Science or equivalent
Preferred
Experience Minimum 5 years
Skills Electromechanical, Scientific instrument,
medical devices, laboratory automation
WORK ENVIRONMENT
Office/lab/production. Some home/remote
What do we offer?
We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:
Learn more about Revvity's benefits by visiting our Why Revvity page.
*For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.
Revvity is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. Revvity is committed to a culturally diverse workforce.
Principle Technical Support Specialist
Location(s)
Hopkinton
About Us
Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world's greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our diverse team of 11,000+ colleagues from around the globe are vital to our success and the reason we're able to push boundaries in pursuit of better human health.
Find your future at Revvity
DUTIES AND RESPONSIBILITIES / ESSENTIAL FUNCTIONS
Develop and Deliver Instrument Field Service Technical Training
• Conducts technical training courses for service engineers in the use of assigned product line/technology.
• Interacts with internal organizations and contractors to develop training course content.
• Works with engineering, business elements, and manufacturing to ensure that course material reflects
current product features and specifications.
• Instructs participants in classroom lectures, laboratory sessions and on-line training.
• Provide technical support to field service engineers.
• Accelerate conclusion of non-routine field service problems to meet or exceed warranty and installation cost
provisions while maximizing customer satisfaction metrics.
• Monitor and respond to field service escalations. Minimize warranty and installation costs and instrument
replacements.
• Work closely with other business functions (R&D, Manufacturing and Quality) to troubleshoot and evaluate
product problems, assist in root-cause analysis and implement of product and/or process improvement.
Maintain Technical Documentation
• Play an active role in the development, maintenance and implementation of technical documentation, user
information services and in-house technical knowledgebase systems to improve the efficiency of less-senior
technical specialists and field service resources.
• Maintain updated service documentation and regularly distribute service update communications to field
service organization.
Support New Product Introduction
• Support new product development efforts by providing critical input and evaluation of design-for-service,
creating service documentation, defining, and forecasting service parts, developing installation protocols,
training field service specialists and participating in launch teams to monitor initial installations and assure
successful product launches.
Other
• Other responsibilities and assignments as requested by management
Basic Requirements
Education BS Engineering, Science or equivalent
Preferred
Experience Minimum 5 years
Skills Electromechanical, Scientific instrument,
medical devices, laboratory automation
WORK ENVIRONMENT
Office/lab/production. Some home/remote
What do we offer?
We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:
- Medical, Dental, and Vision Insurance Options
- Life and Disability Insurance
- Paid Time-Off
- Parental Benefits
- 401k with Company Match
- Employee Stock Purchase Plan
Learn more about Revvity's benefits by visiting our Why Revvity page.
*For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.
Revvity is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. Revvity is committed to a culturally diverse workforce.