Webhelp
Scrum Master
Webhelp, Young America, MN
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Job Title:
Scrum Master
Job Description
We're Concentrix. A new breed of tech company - Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
Challenge Conventions-Deliver outcomes unimagined-Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
A Scrum Master is responsible for facilitating and guiding the scrum team in adopting and implementing the Scrum framework - which includes organizing and leading Scrum ceremonies, removing impediments, promoting collaboration and ensuring adherence to Scrum principles and values.
The scrum master is a crucial member of the Agile development team responsible for implementing and maintaining the Scrum framework. Their primary role is to facilitate the Scrum process, remove obstacles and ensure that the team follows the Agile principles and practices.
They work closely with the product owner and development team to plan and execute sprints, daily stand-ups and sprint reviews. Scrum master roles and responsibilities include:
As a Scrum master, you will facilitate and coordinate Agile Scrum processes within our organi z ation , ensuring the company can work collaboratively and efficiently to deliver high-quality solutions.
You will work closely with the product development team to ensure that the work progresses on schedule, within budget, and to the desired level of quality. Additionally, you will serve as a coach and mentor to our team - helping to foster a culture of continuous improvement and ensuring that the team is meeting its objectives consistently.
Objectives of this role
#ConcentrixCatalyst
Location:
USA, KS, Work-at-Home
Language Requirements:
Time Type:
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
- English
- Spanish
To request a reasonable accommodation please click here .
If you wish to review the Affirmative Action Plan, please click here .
Job Title:
Scrum Master
Job Description
We're Concentrix. A new breed of tech company - Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
Challenge Conventions-Deliver outcomes unimagined-Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
A Scrum Master is responsible for facilitating and guiding the scrum team in adopting and implementing the Scrum framework - which includes organizing and leading Scrum ceremonies, removing impediments, promoting collaboration and ensuring adherence to Scrum principles and values.
The scrum master is a crucial member of the Agile development team responsible for implementing and maintaining the Scrum framework. Their primary role is to facilitate the Scrum process, remove obstacles and ensure that the team follows the Agile principles and practices.
They work closely with the product owner and development team to plan and execute sprints, daily stand-ups and sprint reviews. Scrum master roles and responsibilities include:
- creating and maintaining project timelines,
- identifying and managing risks, and
- monitoring progress against project goals.
As a Scrum master, you will facilitate and coordinate Agile Scrum processes within our organi z ation , ensuring the company can work collaboratively and efficiently to deliver high-quality solutions.
You will work closely with the product development team to ensure that the work progresses on schedule, within budget, and to the desired level of quality. Additionally, you will serve as a coach and mentor to our team - helping to foster a culture of continuous improvement and ensuring that the team is meeting its objectives consistently.
Objectives of this role
- Facilitate and coordinate Agile Scrum processes within the company.
- Guide and coach the team on Agile Scrum principles and practices.
- Ensure the team works collaboratively and efficiently to deliver high-quality products.
- Work with the Product Owner/Manager to prioritize the product backlog.
- Facilitate Scrum ceremonies such as daily stand-up meetings, sprint planning, sprint review, and sprint retrospective.
- Identify and troubleshoot obstacles that are hindering the team's progress.
- Promote continuous improvement through retrospectives and feedback sessions.
- Communicate project status, risks and issues to stakeholders.
- Track KPIs and help teams deliver high-quality products/solutions on time.
- Ensure that the team follows the Scrum framework and adheres to Agile principles.
- Bachelor's degree in Computer Science or a related field.
- Minimum of 3 years of experience as a Scrum Master.
- Strong knowledge of Agile Scrum principles and practices.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to lead and facilitate Scrum ceremonies.
- Bonus if this person worked in a Salesforce Team before.
- Certification in Agile methodologies, like Certified Scrum Master (CSM) or Professional Scrum Master (PSM).
- Ability to work collaboratively with cross-functional teams.
- Prior knowledge of Agile project management tools, such as Jira .
#ConcentrixCatalyst
Location:
USA, KS, Work-at-Home
Language Requirements:
Time Type:
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
- English
- Spanish
To request a reasonable accommodation please click here .
If you wish to review the Affirmative Action Plan, please click here .