Director, Ops & Cloud

ADP is hiring a Director, Ops & Cloud who will be responsible for management of ADP's Global Product & Technology (GPT) agenda on achieving a fundamentally better reliability posture. Does this sound like you?

• Puzzle solver. Sees obstacles as opportunities. Uses logic and judgment to navigate and unravel challenges.
• Analytical mastermind. Examines systems and spots trends that others wouldn't find.
• Self-Starter. High-reaching and unstoppable. A cant-stop-won't-stop attitude and an urge to persevere until you get it right.
• Trailblazer. Passionate about change and shaping the future.

We believe people make great companies, not the other way around. Our people make all the difference in delivering innovative HR technologies and solutions that help employees all over the world do their jobs better. The result? We're building the next generation of ADP technologies, and the stakes are high.

As a Director, Ops & Cloud , with your breadth of knowledge & depth of experience, you will serve as a leader and subject matter expert to bridge the gap between product and technical aspects of product development. This role is within Smart Compliance Solutions (SCS), a complex ecosystem of various tax products including Core Tax, credits, garnishments and other solutions. We're in a current state of DevOps transformation, enabling Cloud adoption with underlying operational challenges and there are many opportunities to normalize & build operational efficiencies.

SCS, in the current state of the SRE/DevOps transformation, is enabling Cloud adoption with underlying operational challenges. In the DevOps CICD pipelines, there are many opportunities to normalize & build operational efficiencies.

Clearly, as we know, DevOps is not one team or a product. It is a philosophy, mindset & behavior change across teams as well as a solutions that are built to adapt to the time to market demands of the 21st century ecosystem of evolving technologies.

Like what you see? Apply now!

Learn more about ADP at tech.adp.com/careers

A little about ADP: We are a global leader in HR technology, offering the latest AI and machine learning-enhanced payroll, tax, HR, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. A global Best Places to Work, DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more, ADP has a deep commitment to diversity, equity, and inclusion. Learn more about ADP's commitment on our YouTube channel: http://adp.careers/DEI_Videos

WHAT YOU'LL DO:

Here's what you can expect on a typical day in the life of a Director, Ops at ADP.

• Achieve outcomes through leading others, either directly or through a matrixed relationship, including having accountability for the output and performance of the teams
• You hold a leadership role in your team and manage a team of DevOps engineers, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them.
• Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large.

• Function as SMEs who use their technical knowledge to bridge the gap between product and technical aspects of product development

• Collaborate closely with Product owners, Ux designers, developers, engineers, architects and other stakeholders to make their ideas a reality

• Participate in Scrum meetings, product sprints and other ceremonies

• Bring life to a product by implementing the vision and direction in the product roadmap and strategy

• Building collaborative forums to seek forward-thinking solutions that predict and drive positive change leading to an evolutionary transformation including mentoring junior architects and engineers and fostering a culture of technical excellence and innovation

• Effectively communicating on current and future technology initiatives and strategy with senior stakeholders, leadership and C-level executives.

TO SUCCEED IN THIS ROLE:

• A minimum of 10+ years of software engineering and/or infrastructure experience.
• Mastery understanding of cloud software and data center infrastructure, integration and operational ecosystems and product knowledge.
• Systematic problem-solving approach. Consistently offers recommendations to technical teams based on historical events, personal experience, and knowledge.
• Capable of decision making and Leadership without oversight.
• Formal training or certification on software engineering concepts and 5+ years of applied experience
• Fluency in at least one programming language such as (e.g., Python, Java Spring Boot, .Net, etc.)
• Deep knowledge of software applications and technical processes with emerging depth in one or more technical disciplines
• Proficiency and experience in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
• Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.)
• Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.)

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to net out the best solution.
• Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
• Act like an owner & doer. Mission-driven and committed to navigating change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
• Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
• Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

• Achieve outcomes through leading others, either directly or through a matrixed relationship, including having accountability for the output and performance of the teams
• Function as SMEs who use their technical knowledge to bridge the gap between product and technical aspects of product development
• Collaborate closely with Product owners, Ux designers, developers, engineers, architects and other stakeholders to make their ideas a reality
• Participate in Scrum meetings, product sprints and other ceremonies
• Bring life to a product by implementing the vision and direction in the product roadmap and strategy
• Building collaborative forums to seek forward-thinking solutions that predict and drive positive change leading to an evolutionary transformation including mentoring junior architects and engineers and fostering a culture of technical excellence and innovation
• Effectively communicating on current and future technology initiatives and strategy with senior stakeholders, leadership and C-level executives.

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