Assistant General Manager

POSITION: Assistant General Manager

REPORTS TO: General Manager

DEPARTMENT: Executive

FLSA STATUS: Exempt

SUMMARY:

As the world's leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world's most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.

Under the General Manager's supervision, direct facility operations and acts as a strategic partner on the Leadership team. Works closely with the team to ensure they are meeting performance expectations and delivering against key business metrics. Coordinate and oversee the day-to-day activities of various departments including but not limited to Sales & Marketing, Food & Beverage, Event Services, and Ticketing. Facilitate optimum organizational efficiency, achieve financial objectives, provide meaningful leadership and best-in-class customer service.

POSITION RESPONSIBILITIES:

• Implement facility procedures and goals in accordance with the strategy provided by the General Manager, management contract, clients / tenant objectives, and corporate policies.
• Responsible for various departments including but not limited to Sales & Marketing, Food & Beverage, Event Services, and ticketing. Collaborate with department heads to review strategy and operational activity while determining improvements and implementation methods.
• Contribute to the development of KPI strategies for the organization and execute procedures to support the achievement of those objectives.
• Maintain business operations, develop strategies to improve management practices and introduce efficiencies across the organization.
• Lead the development of long-range strategy to optimally position the organization to achieve objectives and unlock opportunities.
• Set company goals that promote performance, culture / environment, growth, and strengthening measures.
• Analyze data, industry trends, and best practices to influence company strategy.
• Develop and maintain effective working relationships with boards, government departments, and key stakeholders in the community (including civic organizations, chamber of commerce and destination marketing organization).
• Foster strong relationships with the City of Albuquerque. Respond to challenges while identifying opportunities with building / venue tenant partners.
• Implement procedures within the departments to establish and maintain customer service standards that are designed to ensure a positive and professional image and generate repeat business.
• Assist in the preparation of the annual budget and capital project budget for future repairs and improvements to the facility.
• Conduct post-event operational and financial review and analysis.
• Attend/lead department head, leadership, and staff meetings. Develop and maintain a harmonious working relationship with all departments.
• Negotiate contracts and agreements with sub-contractors, promoters and tenants for necessary activities and services at the facility.
• Coordinate, implement and administer personnel development/training and safety/emergency procedures.
• Act in absence of the GM as well as the primary executive on duty at numerous events who maintains total responsibility and authority over all clients, staff personnel, patrons, security, and safety in assigned buildings.
• Responsibilities include but not limited to making sure contractual agreements are met and clients' event requirements and changes have been made in a timely fashion.
• Ensure all codes, laws, ordinances, policies, procedures, risk management, safety precautions, rules, regulations, and emergency procedures are followed.
• Assist the GM and Leadership team to meet key business objectives, best-in-class service, and organizational efficiency.
• Availability to work extended and/or irregular hours, including nights, weekends and holidays as needed.
• Other duties as assigned.

Supervisory Responsibilities

• Plan, coordinate, and direct varied and complex administrative operations.
• Supervise and recognize human resource and personnel problems, deal constructively with conflict, supervise and motivate personnel, provide counsel on routine and sensitive personnel matters and execute applicable solutions.
• Directly responsible for various departments in the organization.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Bachelor's degree from accredited four-year college or university with a minimum of five (5) years' industry experience with at least three (3) of those years in a management function of a convention center, theatre or like property; or an equivalent combination of education and experience.

Skills and Abilities

• Possess skills and experience in contract negotiations, finance, HR, business law, labor relations and supervising personnel.
• Proven experience leading business units or comparable organizations.
• Demonstrate competency in strategic planning and business development.
• Engage in much decision making that is generally governed by procedure and guided by policy.
• Demonstrate knowledge in the meetings & events, sports and live entertainment industry.
• Respond to crowd control and/or crowd management situations in a prompt and decisive manner during crisis situations.
• Working knowledge of data analysis and performance/operation metrics.
• Highly motivated, self-directed, personable, positive, and hard working.
• Detail oriented and able to perform independently with minimal supervision.
• Strong communication skills and works well in a team-oriented environment.
• Excellent organizational, planning, communication, and inter-personal skills.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Organize and prioritize work to meet deadlines.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events. This position may require work inside or outside of the building, as needed for events.
• Physical ability to perform tasks that may require prolonged standing, sitting and other activities necessary to perform job duties. Ability to lift and/or move up to 50 pounds.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position

ASM GLOBAL is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.