City of El Paso, TX
Business and Customer Service Manager
City of El Paso, TX, El Paso, TX
Salary : $78,950.00 - $135,510.00 Annually
Location : Various Locations within the City of El Paso, TX
Job Type: Unclassified
Job Number: U3320-0724
Department: One-Stop-Shop
Opening Date: 07/04/2024
FLSA: Exempt
Max Number of Applicants: 100
Requirements
MOS Code: 36 (ARMY), 3404 (MARINES), 31 (COAST GUARD), 6F000 (AIR FORCE)
Candidate must have a Bachelor's Degree or higher in Business or Public Administration, Accounting, or related field, plus five (5) years of professional customer service administration experience.
Licenses and Certificates: Texas Class "C" Driver's License or equivalent license issued by another state.
General Purpose
Under general direction, manage customer service, business and administrative functions.
Typical Duties
Plan, direct, implement and control customer service activities. Involves: Review and evaluate service and control delivery methods and systems in accordance with State and Federal laws. Analyze existing procedures and recommend changes and improvements. Oversee customer public relations, complaints and cashiering functions. Manage meter reading and repair, customer billing and inspection functions. Handle difficult customer relation problems in accordance with established departmental policies and procedures. Respond to and resolve difficult or unprecedented cases that may necessitate deviation from general policies. Refer difficult complex cases to director for guidance and disposition, as necessary. Interpret and explain laws, ordinances, codes, and rules and regulations to contractors, customers and the public. Ensure customers are charged according to fee or rate structures, investigate discrepancies, and authorize refunds or account adjustments. Approve extensions on delinquent accounts. Integrate customer service activities with those of other sections. Verify, analyze and participate in implementation and upgrading of information systems or modules.
Coordinate the department's business activities. Involves: Review, develop, and modify accounting methods to improve existing procedures, insure conformity to policy, and increase effectiveness. Assess and evaluate business licensing, permitting, and revenue collections activities. Verify journal and ledger entries of cash and check payments, purchases, expenses and trial balances. Prepare annual budget to include projections for resources to meet short and long term goals and objectives, including personnel, facilities, capital improvements, programs and services. Report on scopes of audits, financial conditions, source and application of funds, and recommendations for financial operations improvements. Perform specialized analysis such as the impact of changes to fee rates and cost of service studies. Prepare various reports and studies on operations and activities. Prepare and maintain various periodic operational and financial reports including revenue and disbursement summaries.
Perform administrative, professional and incidental duties. Involves: Supervise payroll and personnel functions. Supervise operation, maintenance and updating of legal documentation and other required department record keeping such as payroll, employee files, purchase requisitions and other transactions. Research, coordinate and respond to open records request. Substitute as qualified for subordinates during temporary absences to maintain continuity of normal services. Attend city council meetings and represent department at committee meetings, conferences and other events. Testify in court as required.
Supervised assigned staff. Involves: Schedule, assign, instruct, guide and check work. Appraise employee performance. Provide for training and development, enforce personnel rules and regulations, and work behavior standards firmly and impartially. Counsel, motivate and maintain harmony. Interview applicants. Recommend hiring, termination, transfers discipline, merit pay or other employee status changes.
General Information
For complete job specification, click
This is an unclassified position.
Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.
Note: Applicants with a foreign degree must have all relevant documents translated and evaluated by a College, University, or Credentials Evaluation Services Department prior to submitting them to the Human Resources Department.
A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as "See résumé" are not acceptable and will result in the application being considered incomplete.
To qualify for this position, required education, experience, knowledge and skills must be clearly stated on your application's employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.
Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.
Determined by agreement
01
Do you have a Bachelor's Degree or higher in Business or Public Administration or Accounting or a related field?
02
Do you have a minimum of five (5) years of professional customer service administration experience?
03
Do you have a valid USA driver's license? If so, what type of driver's license do you have?
04
If your degree is from a foreign university or college it must be translated and certified to a U.S. equivalent by a third party agency. Have you had your degree translated and certified to a U.S. Equivalent?
05
Candidates will be evaluated based on the information provided on both the application and the completeness of the responses to the Supplemental Questions. Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.
Required Question
Location : Various Locations within the City of El Paso, TX
Job Type: Unclassified
Job Number: U3320-0724
Department: One-Stop-Shop
Opening Date: 07/04/2024
FLSA: Exempt
Max Number of Applicants: 100
Requirements
MOS Code: 36 (ARMY), 3404 (MARINES), 31 (COAST GUARD), 6F000 (AIR FORCE)
Candidate must have a Bachelor's Degree or higher in Business or Public Administration, Accounting, or related field, plus five (5) years of professional customer service administration experience.
Licenses and Certificates: Texas Class "C" Driver's License or equivalent license issued by another state.
General Purpose
Under general direction, manage customer service, business and administrative functions.
Typical Duties
Plan, direct, implement and control customer service activities. Involves: Review and evaluate service and control delivery methods and systems in accordance with State and Federal laws. Analyze existing procedures and recommend changes and improvements. Oversee customer public relations, complaints and cashiering functions. Manage meter reading and repair, customer billing and inspection functions. Handle difficult customer relation problems in accordance with established departmental policies and procedures. Respond to and resolve difficult or unprecedented cases that may necessitate deviation from general policies. Refer difficult complex cases to director for guidance and disposition, as necessary. Interpret and explain laws, ordinances, codes, and rules and regulations to contractors, customers and the public. Ensure customers are charged according to fee or rate structures, investigate discrepancies, and authorize refunds or account adjustments. Approve extensions on delinquent accounts. Integrate customer service activities with those of other sections. Verify, analyze and participate in implementation and upgrading of information systems or modules.
Coordinate the department's business activities. Involves: Review, develop, and modify accounting methods to improve existing procedures, insure conformity to policy, and increase effectiveness. Assess and evaluate business licensing, permitting, and revenue collections activities. Verify journal and ledger entries of cash and check payments, purchases, expenses and trial balances. Prepare annual budget to include projections for resources to meet short and long term goals and objectives, including personnel, facilities, capital improvements, programs and services. Report on scopes of audits, financial conditions, source and application of funds, and recommendations for financial operations improvements. Perform specialized analysis such as the impact of changes to fee rates and cost of service studies. Prepare various reports and studies on operations and activities. Prepare and maintain various periodic operational and financial reports including revenue and disbursement summaries.
Perform administrative, professional and incidental duties. Involves: Supervise payroll and personnel functions. Supervise operation, maintenance and updating of legal documentation and other required department record keeping such as payroll, employee files, purchase requisitions and other transactions. Research, coordinate and respond to open records request. Substitute as qualified for subordinates during temporary absences to maintain continuity of normal services. Attend city council meetings and represent department at committee meetings, conferences and other events. Testify in court as required.
Supervised assigned staff. Involves: Schedule, assign, instruct, guide and check work. Appraise employee performance. Provide for training and development, enforce personnel rules and regulations, and work behavior standards firmly and impartially. Counsel, motivate and maintain harmony. Interview applicants. Recommend hiring, termination, transfers discipline, merit pay or other employee status changes.
General Information
For complete job specification, click
This is an unclassified position.
Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.
Note: Applicants with a foreign degree must have all relevant documents translated and evaluated by a College, University, or Credentials Evaluation Services Department prior to submitting them to the Human Resources Department.
A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as "See résumé" are not acceptable and will result in the application being considered incomplete.
To qualify for this position, required education, experience, knowledge and skills must be clearly stated on your application's employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.
Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.
Determined by agreement
01
Do you have a Bachelor's Degree or higher in Business or Public Administration or Accounting or a related field?
- Yes
- No
02
Do you have a minimum of five (5) years of professional customer service administration experience?
- Yes
- No
03
Do you have a valid USA driver's license? If so, what type of driver's license do you have?
- Texas Class A - CDL or equivalent from another state.
- Texas Class B - CDL or equivalent from another state.
- Texas Class C or equivalent from another state.
- No, I do not have a valid driver's license.
04
If your degree is from a foreign university or college it must be translated and certified to a U.S. equivalent by a third party agency. Have you had your degree translated and certified to a U.S. Equivalent?
- Yes, it has been translated and certified and I can provide documentation upon a job offer.
- No, I have not had my degree translated and certified.
- N/A - my degree is from an accredited U.S. university or college.
05
Candidates will be evaluated based on the information provided on both the application and the completeness of the responses to the Supplemental Questions. Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.
- I acknowledge I have read and understand the above information.
Required Question