Bilingual Account Executive - Miami, FL

About us

At Auctane, we are united by a passion to help sellers - wherever they are, however they operate - fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere. Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products - over $200 billion worth - to customers around the globe. And Auctane is just getting started.

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

About the role

As a Bilingual Account Executive (Spanish/English), you'll work directly with large shipping clients to ensure we gain, grow, and retain business. The role is responsible for revenue growth within a defined territory. The Account Executive is also responsible for maintaining and growing external relationships with personnel from the United States Postal Service and other channel partners, as well as, internal cross functional teams.

This position is remote and is located in Miami. The territory consists of Miami and Ft. Lauderdale. Overnight travel is required, less than 10%.

About the team

The Solutions Sales team is growing a highly qualified team of Account Executives that drive both new customer and existing client growth within an assigned territory. The team helps leading ecommerce sellers and shippers fulfill their products using the most efficient and economical path. The role requires the sales representative to be an industry expert in the areas of technology solutions and carrier services. The role partners with Solutions Engineers, Customer Success, and Business Services teams to successfully manage all client needs and implement unique solutions for customers.

What will you be doing?

Increase customer base in assigned territory.

• Outbound prospecting
• Develop lead sources and channel partnerships
• Partner with Solutions Engineer to develop complex solutions
• Effectively position Auctane's suite of products and differentiate competitively

Grow an assigned book of business.

• Annually increase portfolio revenue through cross-sell and upsell opportunities
• Prepare strategic plans for top customer annually
• Introduce upgrades and new features where applicable.

Limit managed account churn.

• Develop multi-layered solutions within accounts
• Leverage field presence to add value on-site
• Collaborate with Customer Success counterpart

Build strong internal and external customer relationships.

• Develop network of champions at prospects and customers
• Lead the development and success of our customers, referencing their business goals and knowing how to accurately align with them.
• Effectively negotiate issues that may arise.

Be an industry expert and advocate.

• Be a product expert and communicate the value in new products/features to assigned accounts.
• Advise customers on industry news, innovations, trends, and best practices.

What are we looking for?

• Bilingual (Proficient in English and Spanish)
• Bachelor's degree preferred.
• Minimum of two (2) years field sales experience required.
• Minimum of two (2) years relationship management experience.
• Excellent verbal and written communication skills.
• Proven negotiation and closing skills.
• Strong customer relationship management skills.
• Ability to demonstrate critical thinking.

What will make you stand out?

• Top performance in prior role(s).
• Passion for prospecting and winning new customers.
• Proven success and industry experience in a combination of carrier, logistics, and e-commerce technology.
• Experience with existing Auctane clients or potential customers.

The Tech

• Working knowledge of G-suite applications.
• Salesforce
• Prospecting Tools (Various)
• Slack
• Zoom

What do we offer?

• Discount on your personal shipment orders via stamps.com and GlobalPost.
• ♥ Charitable donation matching! We are happy to support your initiatives by duplicating the amount donated.
• Volunteer day. You can take 1 day off per year in order to participate in volunteering activities! We will love to see some pictures in our slack!
• Referral Fee We need your support in hiring top-class talent! We offer a referral bonus of 500-5K, depending on the complexity of the role and the hiring process.
• Great work-life balance. We offer a flexible work schedule and will do our best to adapt to your situation. Working in a fast-paced environment can be intense, but that doesn't mean you shouldn't enjoy your free time!
• ♥ An inclusive and upbeat work environment Leave your suit behind... business casual, jeans accepted kind of place! More importantly, our company culture promotes diversity and inclusion. The personality and opinions of each of our team members are important and valid, and we aim to offer all employees a safe environment where they can be themselves and thrive.
• A cross-cultural atmosphere We are a truly international team of over 20 nationalities that speak at least 10 languages. Our company language is English and all internal communication and company-wide meetings are in English.
• Company events Work hard, play hard! We do our best every day, even at our regular team-building events.
• Internal and external training, free access to online training platforms such as LinkedIn Learning.
• We are a hybrid company. All team members at Auctane in Austin come into the office Tuesday-Wed-Thursday.
• We offer 10 paid days off for U.S. holidays throughout the year!
• Health and Wellness: The well-being of our team is super important to us. Choose from different options that help you focus on your health.
• Take the reins of your time off with our flexible PTO policy - because work-life balance should always be in your hands!
• Attractive office space in the heart of central Austin, Texas (free drinks, snacks...)
• Indulge in weekly catered lunches at our office - a delicious perk to fuel your work.
• Free garage parking directly across from the office building.
• Fitness center in the office with Tonal Mirrors, Peletons, free weights, etc.
• We offer a gym discount program to help you stay fit and healthy!
• Find your zen right at the heart of our Austin office with weekly onsite yoga sessions - because balance is key to our vibrant workplace culture!
• 401k employer matching program - because your future deserves a friendly boost!
• We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way.
• We've got your furry friend covered with pet insurance discounts.
• Have a helpful legal sidekick right in your back pocket with our free access to Rocket Lawyer.
• Get ready for hassle-free healthcare from the comfort of your couch - we offer free Telehealth services to keep you feeling your best!
• Treat yourself to relaxation on the regular - enjoy a monthly discount at Massage Envy.
• Get ready to rock our brand with style - we've got awesome company swag to offer!
• ☆We conduct annual merit reviews to recognize and reward your hard work and achievements.
• BenefitsHub platform to obtain perks and discounts on auto/home insurance, pet insurance, travel, fitness, etc.
• Wellness programs with wellness discounts on medical benefit deduction and offers various company wellness activities/webinars and challenges such as Steps challenges and a Health Fair!
• Health savings account employer contribution for HSA medical plan enrollees.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

• Sit for prolonged periods of time
• Utilize wrist and hands for a prolonged period of time
• Walk short distances
• Stand for short periods
• Speaking and conversing with others
• Lift up to 25lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled

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