Membership Development Manager

The Membership Development Manager leads the sales support for the Membership team and assists in client management. This position is responsible for leading the Member Service area by developing and executing customer strategies that consistently deliver exceptional sales and service experiences that maximize member engagement. The incumbent serves as a trusted advisor to both internal and external customers, including staff training, new member onboarding and existing member engagement through inbound and outbound communication channels. The person is a key leader of the team that is inherently customer-centric, understands customer value needs and is satisfaction driven. Position reports directly to the Vice President of Membership but assist other team members as needed.

Client Management & Onboarding

• Works as part of Membership team to accomplish Team and Association goals.
• Responsible for creating a first-class customer experience for all members and prospects across the enterprise, but particularly when interacting with the Membership Team.
• Identify strategies for training and empowering all internal staff to take customer care to the next level; Serves as main liaison to the Member Service Call Center team
• Responsible for creation and execution of the invoicing process for all renewal accounts as well as backend set up of new members.
• Works with internal team members to maintain the Membership Hub's benefits are accurate and up to date
• Works with the Development Team to successfully communicate and proactively share membership benefits with new and renewed members that would be beneficial to their companies and their employees.
• Proactively works with the Development team to understands the business needs and objectives of the industry and champions those efforts that align with Team's revenue goals. Functions with a high degree of autonomy and sets priorities with limited direction.
• Acts as the liaison between members and the NRA and facilitate access to member benefits across the enterprise with the various business units within National Restaurant Association & National Restaurant Association Educational Foundation (Marketing, Membership, GA, NRA Show, ServSafe, etc).
• Responsible for managing the roster and contact changes for national members and updating the data in our membership database, Netsuite

Sales Support

• Supports all internal team members following the Association mission and values while promoting Association culture.
• Responsible for managing the roster and contact changes for national members, maintaining the data of our membership database and ensuring its integrity.
• Leads the State Data Exchange program and manages the communication and dual membership data management processes between the National Restaurant Association (NRA) and its State Restaurant Association (SRA) partners in accordance with the dual membership contract, specifically in servicing our dual members access to the NRA Show.
• Maintain strong, resilient relationships with individuals at a variety of levels at the State Restaurant Associations and within internal teams inside of the Association
• Leads in maintaining the highest level of quality and integrity of the dual member data in the Association's membership database, Netsuite, by coordinating and managing the electronic process and reviewing data when asked.
• Makes decisions according to established NRA and departmental policies or procedures and applies these to work problems.
• Optimizes all platforms used by the Development team - Netsuite, CRM, Dataessential, etc. - to support the sales function of the Association.
• Manages confidential/sensitive materials and issues for the Membership Team.
• Works on special projects and other duties as required helping to promote department's success.

Essential Training/Certifications:

• 4 year college degree, preferred in Marketing and/or Communications
• 3-5 years previous Sales support and/or experience, Marketing/Communication Lead work experience, preferred
• Computer training (Excellent knowledge of Excel, Word, Outlook and PowerPoint applications)

Essential Skills/Knowledge:

• Strong writing, reading and math skills
• Ability to communicate clearly and concisely
• Ability to learn other computer software programs, and enter and maintain accurate data/information
• Broad fundamental Marketing/Communications knowledge
• Basic knowledge of office equipment such as fax and telephone
• Ability to maintain confidentiality of work records
• Strong organizational skills
• Problem-solving skills
• Time management skills
• Strong interpersonal and diplomacy skills
• Ability to work as part of a team and to work independently

Essential Mental Requirements:

• Must be able to work as an integral part of the Membership Team
• Must be able to maintain good rapport with all departments
• Must be able to cope within a fast-paced work environment
• Must be able to manage multiple projects with minimal supervision
• Must be able to understand the importance of the position for the success of the business
• Ability to accept changes and be flexible

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, genetic information and testing, family, and medical leave, protected veteran status, or any other characteristic protected by law. We strongly encourage women, people of color, people with disabilities and veterans to apply for our job openings. This commitment supports our policy of developing and capitalizing on the abilities of all our team members, as well as selecting, developing and promoting those who are best qualified.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)