Technical Program Manager

Overview

LMI is seeking a Technical Program Manager to support a DOD Army Program in a hybrid role, with a minimum of 2-3x a week on site at Fort Liberty, North Carolina. The Technical Program Manager will lead multiple project delivery teams, drive program schedules, manage project financials, and ensure high quality delivery of LMI contracts.

A successful Program Manager will be highly skilled in project management, communication, project planning, and financial management. A successful Program Manager will be detail oriented, possess the management skills to hold people accountable to quality expectations and timelines, and respond quickly to evolving client needs. A background in digital transformation and software development is highly desired. The Program Manager must demonstrate competency in leadership, strategic thinking, relationship management, multitasking, schedule management, and delivery excellence, while upholding the highest standard of ethical behavior.

LMI is a consultancy dedicated to powering a future-ready, high-performing government, drawing from expertise in digital and analytic solutions, logistics, and management advisory services. We deliver integrated capabilities that incorporate emerging technologies and are tailored to customers' unique mission needs, backed by objective research and data analysis. Founded in 1961 to help the Department of Defense resolve complex logistics management challenges, LMI continues to enable growth and transformation, enhance operational readiness and resiliency, and ensure mission success for federal civilian and defense agencies.

LMI has been named a 2022 and 2024 #TopWorkplace in the United States by Top Workplaces! We are honored to be recognized as a company that values a people-centered culture, and we are grateful to our employees for making this possible!

This position requires an active Secret clearance.

Responsibilities

The Technical Program Manager will provide support to the customer leading, coordinating, communicating, integrating and is accountable for the overall success of the program, ensuring alignment with critical customer priorities. You will work as part of a team with other contractors, government civilians, and military personnel in an agile environment.

Responsibilities:

The Technical Program Manager duties may include:

• Act as a primary stakeholder in the underlying information technology (IT) operational processes and functions that support the services being rendered, provide direction and monitor all significant activities so the services are delivered successfully.
• Ensure all acquisitions, procurements, and outsourcing efforts address information security requirements consistent with customer goals.
• Manage the internal relationship with information technology (IT) process owners supporting the services being rendered.
• Skill in identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the customer.
• Identify and address cyber workforce planning and management issues (e.g. recruitment, retention, and training).
• Lead and oversee budget, staffing, and contracting for the program.
• Perform needs analysis to determine opportunities for new and improved business process solutions for the customer.
• Be willing to learn and acquire knowledge of LMI's and the customer's core business/mission processes.
• Coordinate and manage the overall services provided to a customer end-to-end.
• Gather feedback on customer satisfaction and internal service performance to foster continual improvement.
• Manage and successfully deliver the deliverables in the contract.
• Follow LMI Quality Management Processes.
• Interact professionally with clients/internal teams; gather requirements and document the work in a ticketing system, designing and implementing new feature additions and improvements.
• Utilize industry standard tools such as Gitlab or JIRA for version control, project management, product requirements, and user documentation.
• Work directly with the customer to gather requirements and product feedback for future iterations.
• Support capabilities briefings for military personnel.
• Strong ability to analyze business requirements and create solutions. Ability to troubleshoot problems and provide timely resolutions.
• Clearly communicate with customer and product owners to understand business concerns and demonstrate proposed solutions for acceptance.
• High energy, enthusiasm, tact, ability to effectively interact with senior executives from Government and industry.
• Ability to create and foster a cooperative work environment.
• Self-directed, detail oriented in completing assigned tasks, able to adapt to changing work efforts and manage impact of shifting priorities.
• Availability for occasional travel.

Core KSATs for all DoD Cyber Workforce (DCWF) roles:

• Knowledge of computer networking concepts and protocols, and network security methodologies.
• Knowledge of risk management processes (e.g., methods for assessing and mitigating risk).
• Knowledge of national and international laws, regulations, policies, and ethics as they relate to cybersecurity.
• Knowledge of cybersecurity principles.
• Knowledge of cyber threats and vulnerabilities.
• Knowledge of specific operational impacts of cybersecurity lapses.
• Knowledge of cloud computing service models Software as a Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS).
• Knowledge of cloud computing deployment models in private, public, and hybrid environment and the difference between on-premises and off-premises environments.

Qualifications

Minimum Qualifications:

• DOD 8140 Cyber Workforce (DCWF) Work Role Code (WRC) (801) Program Manager role qualification matrix requires: A Bachelor of Science (BS) degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution fulfills the educational requirement for this Work Role Code (conferred within 5 years or able to prove continuous relevant work experience) -OR- Personnel Certifications: approved DoD 8140 cyber-related certification from Tab A or Tab B of the "Cyber Enabler" Qualification Matrix: https://public.cyber.mil/wid/dod8140/qualifications-matrices/. If none, must be willing to obtain in first 30-days.
• Strong background in AWS Platform Management.
• Minimum of 10 years of experience in program management, project management, product management, system engineering, information technology (IT) management, business analysis, computer science, or other related fields, preferably in large DOD programs.
• Strong problem solving and analytical skills with a "client first" attitude.
• Keep personnel on track and communicate to achieve the mission.
• Manage a diverse technical team that solves diverse problems.
• Adapt to ever changing requirements and project shifts.
• Proven experience in program or project management.
• Experience with leadership, management, overseeing tasks and teams, providing issue resolution, and providing expert guidance and direction.
• Exceptional organizational skills and a deep understanding of project management best practices.
• Strong connector - make insightful connections to bring the right people together to solve problems and grow the business.
• Demonstrated ability to use MS Office Suite to include Word, PowerPoint, and Excel.
• Superior communication skills, both oral and written.
• Active Secret clearance required.

Preferred Experience/Skills:

• Experience with and/or strong understanding of Army cloud and software development ecosystem.
• Experience developing products agile frameworks (i.e. SAFe, scrum, Kanban, LeanXP, etc.).
• Experience with agile project management and development in GitLab.