Peabody Hotels & Resorts
Banquet Set-up Attendant
Peabody Hotels & Resorts, Memphis, TN, United States
Description
REPORTS TO: Director of Banquets, Banquet Set-up Manager, Banquet Set-up Assistant Manager and/or Banquet Set-up Supervisor.
SUPERVISES: N/A.
WORK ENVIRONMENT:
Banquet/meeting rooms, any hotel location designated for a group function or event, service areas of hotel and off-premise events.
Job involves working:
Internal: Staff in Banquet, Banquet Set Up, Catering/Convention Services, Storeroom, Kitchen, Stewarding, Audio Visual Innovations.
External: Hotel guests/visitors and Banquet function vendors (i.e., florists), Trade show/Exposition company Set-up associates, Trade Show/Exposition Set Up associates.
ESSENTIAL JOB FUNCTIONS
1. Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
2. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
3. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
4. Maintain positive guest relations at all times.
5. Be familiar with all hotel services/features and local attractions/activities in order to respond to guest inquiries accurately.
6. Resolve guest complaints, ensuring guest satisfaction.
7. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
8. Maintain complete knowledge of:
9. Use correct cleaning chemicals for designated items/surfaces, according to OSHA regulations and hotel requirements.
10. Review assignment sheets with Supervisor; update completed assignments. Check with Supervisor throughout shift for additional assignments.
11. Retrieve clean linen and skirting from Laundry and stock in storage areas.
12. Stock and organize supply carts with designated materials and equipment. Transport to assigned function area.
13. Inspect set rooms for cleanliness and agreement to group requirements; rectify any deficiencies.
14. Inspect cleanliness and working condition of all equipment and supplies to be set up in function area; rectify any deficiencies.
15. Set up rooms and function areas with designated tables, chairs, staging, dance floor, easels, and other equipment as specified by group requirements and in accordance with departmental standards.
16. Set up table linens, skirting and tabletop items (water pitchers, glasses, etc.) as specified by group and in accordance with departmental standards.
17. Refresh rooms as scheduled, following departmental standards.
18. Breakdown function areas as scheduled in accordance to departmental procedures. Store all reusable goods and return equipment to specified storage areas.
19. Turn over any lost and found items to Supervisor.
20. Use designated chemicals, supplies and equipment to clean various floor surfaces (mops, vacuums, etc.).
21. Maintain cleanliness and organization of closets; remove trash, wipe down shelves/counters; sweep; remove non-floor closet items and transport to proper storage areas.
22. Clean designated areas with proper chemicals, tools and equipment.
23. Ensure that nothing is stored in stairwells.
24. Transport any food and beverage trays/items in public areas to service areas.
25. Check under furniture for debris and remove if present; reposition furniture to correct floor plan.
26. Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor. Dust and polish all woodwork.
27. Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions.
28. Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs and air vents.
29. Clean all lamps, light fixtures and light switches; check for proper working condition and rectify any deficiencies.
30. Remove tape and debris from walls/ceilings; clean according to procedures.
31. Inspect condition of planters and plants; remove debris from planters.
32. Remove dust, dirt, marks and fingerprints from doors and doorframes.
33. Remove stains, scuff marks and dust from baseboards, ledges and corners.
34. Empty trash containers, in public areas into proper containers for recycling.
35. Empty vacuum cleaner bags, replace and clean machines.
36. Return soiled linens/skirting to Laundry.
37. Accommodate guest requests for additions/changes to scheduled arrangements courteously and in accordance with departmental standards.
38. Deliver client packages/boxes of materials as assigned to/from scheduled function area.
39. Report any damages, maintenance problems or safety hazards to the Supervisor.
40. Complete assigned side duties following departmental procedures.
41. Check all tables to insure they are working properly and all table legs to insure that they are locked.
42. Polish stanchions to a high gloss shine.
43. Wrap and hang skirting properly on the skirt racks.
44. Set tables with clean, pressed and stain-free linen.
SECONDARY FUNCTIONS
1. Assist with inventories as assigned.
2. Stock requisitioned supplies.
3. Follow the maintenance program as assigned.
4. De-gum tables as assigned.
Requirements
QUALIFICATIONS
Essential:
1. Fluency in English, both verbal and written.
2. Compute basic arithmetic.
3. Provide legible communication.
4. Ability to:
• perform job functions with attention to detail, speed and accuracy.
• prioritize and organize.
• be a clear thinker, remaining calm and resolving problems using good judgment.
• follow directions thoroughly.
• understand guests' service needs.
• work cohesively with co-workers as part of a team.
• work with minimal supervision.
• maintain confidentiality of guest information and pertinent hotel data.
• satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner.
• maintain regular and punctual attendance.
• adhere to Peabody grooming standards.
• exemplify Peabody Service Excellence®.
Desirable:
1. High school graduate or equivalent vocational training certificate.
2. Previous experience in similar position in the Hospitality industry.
3. Knowledge of various room set-ups and standard equipment involved.
4. Knowledge of proper chemical handling and cleaning techniques.
5. Fluency in a second language, preferably Spanish.
6. Adhere to timelines in completion of set-ups.
7. Adapt to priority changes of workflow or requirements.
8. Previous guest relations training.
PHYSICAL ABILITIES
Essential:
1. Exert physical effort in transporting carts 300 pounds to their proper workplace.
2. Endure various physical movements throughout the work areas.
3. Ability to stand and walk for prolonged periods of time.
4. Ability to lift, carry and store in overhead areas approximately 30 pounds.
5. Ability to bend, squat and reach on a constant basis.
STANDARD SPECIFICATIONS
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
REPORTS TO: Director of Banquets, Banquet Set-up Manager, Banquet Set-up Assistant Manager and/or Banquet Set-up Supervisor.
SUPERVISES: N/A.
WORK ENVIRONMENT:
Banquet/meeting rooms, any hotel location designated for a group function or event, service areas of hotel and off-premise events.
Job involves working:
- under variable temperature conditions (or extreme heat or cold).
- under variable noise levels.
- outdoors/indoors.
- around chemicals.
Internal: Staff in Banquet, Banquet Set Up, Catering/Convention Services, Storeroom, Kitchen, Stewarding, Audio Visual Innovations.
External: Hotel guests/visitors and Banquet function vendors (i.e., florists), Trade show/Exposition company Set-up associates, Trade Show/Exposition Set Up associates.
ESSENTIAL JOB FUNCTIONS
1. Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
2. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
3. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
4. Maintain positive guest relations at all times.
5. Be familiar with all hotel services/features and local attractions/activities in order to respond to guest inquiries accurately.
6. Resolve guest complaints, ensuring guest satisfaction.
7. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
8. Maintain complete knowledge of:
- daily scheduled group functions, times, locations, amount of people.
- location of all hotel function space and names of rooms.
- all styles of meeting and banquet room settings.
- correct maintenance and use of equipment.
- all departmental/hotel policies and procedures.
- all safety guidelines.
9. Use correct cleaning chemicals for designated items/surfaces, according to OSHA regulations and hotel requirements.
10. Review assignment sheets with Supervisor; update completed assignments. Check with Supervisor throughout shift for additional assignments.
11. Retrieve clean linen and skirting from Laundry and stock in storage areas.
12. Stock and organize supply carts with designated materials and equipment. Transport to assigned function area.
13. Inspect set rooms for cleanliness and agreement to group requirements; rectify any deficiencies.
14. Inspect cleanliness and working condition of all equipment and supplies to be set up in function area; rectify any deficiencies.
15. Set up rooms and function areas with designated tables, chairs, staging, dance floor, easels, and other equipment as specified by group requirements and in accordance with departmental standards.
16. Set up table linens, skirting and tabletop items (water pitchers, glasses, etc.) as specified by group and in accordance with departmental standards.
17. Refresh rooms as scheduled, following departmental standards.
18. Breakdown function areas as scheduled in accordance to departmental procedures. Store all reusable goods and return equipment to specified storage areas.
19. Turn over any lost and found items to Supervisor.
20. Use designated chemicals, supplies and equipment to clean various floor surfaces (mops, vacuums, etc.).
21. Maintain cleanliness and organization of closets; remove trash, wipe down shelves/counters; sweep; remove non-floor closet items and transport to proper storage areas.
22. Clean designated areas with proper chemicals, tools and equipment.
23. Ensure that nothing is stored in stairwells.
24. Transport any food and beverage trays/items in public areas to service areas.
25. Check under furniture for debris and remove if present; reposition furniture to correct floor plan.
26. Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor. Dust and polish all woodwork.
27. Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions.
28. Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs and air vents.
29. Clean all lamps, light fixtures and light switches; check for proper working condition and rectify any deficiencies.
30. Remove tape and debris from walls/ceilings; clean according to procedures.
31. Inspect condition of planters and plants; remove debris from planters.
32. Remove dust, dirt, marks and fingerprints from doors and doorframes.
33. Remove stains, scuff marks and dust from baseboards, ledges and corners.
34. Empty trash containers, in public areas into proper containers for recycling.
35. Empty vacuum cleaner bags, replace and clean machines.
36. Return soiled linens/skirting to Laundry.
37. Accommodate guest requests for additions/changes to scheduled arrangements courteously and in accordance with departmental standards.
38. Deliver client packages/boxes of materials as assigned to/from scheduled function area.
39. Report any damages, maintenance problems or safety hazards to the Supervisor.
40. Complete assigned side duties following departmental procedures.
41. Check all tables to insure they are working properly and all table legs to insure that they are locked.
42. Polish stanchions to a high gloss shine.
43. Wrap and hang skirting properly on the skirt racks.
44. Set tables with clean, pressed and stain-free linen.
SECONDARY FUNCTIONS
1. Assist with inventories as assigned.
2. Stock requisitioned supplies.
3. Follow the maintenance program as assigned.
4. De-gum tables as assigned.
Requirements
QUALIFICATIONS
Essential:
1. Fluency in English, both verbal and written.
2. Compute basic arithmetic.
3. Provide legible communication.
4. Ability to:
• perform job functions with attention to detail, speed and accuracy.
• prioritize and organize.
• be a clear thinker, remaining calm and resolving problems using good judgment.
• follow directions thoroughly.
• understand guests' service needs.
• work cohesively with co-workers as part of a team.
• work with minimal supervision.
• maintain confidentiality of guest information and pertinent hotel data.
• satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner.
• maintain regular and punctual attendance.
• adhere to Peabody grooming standards.
• exemplify Peabody Service Excellence®.
Desirable:
1. High school graduate or equivalent vocational training certificate.
2. Previous experience in similar position in the Hospitality industry.
3. Knowledge of various room set-ups and standard equipment involved.
4. Knowledge of proper chemical handling and cleaning techniques.
5. Fluency in a second language, preferably Spanish.
6. Adhere to timelines in completion of set-ups.
7. Adapt to priority changes of workflow or requirements.
8. Previous guest relations training.
PHYSICAL ABILITIES
Essential:
1. Exert physical effort in transporting carts 300 pounds to their proper workplace.
2. Endure various physical movements throughout the work areas.
3. Ability to stand and walk for prolonged periods of time.
4. Ability to lift, carry and store in overhead areas approximately 30 pounds.
5. Ability to bend, squat and reach on a constant basis.
STANDARD SPECIFICATIONS
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.