CAPPS
Comptroller - CAPPS Financials System Support Team Lead
CAPPS, Austin, TX
Job Description
Applications must be filed at
https://capps.taleo.net/careersection/304/jobdetail.ftl?job=00042435
About the Comptroller's Office
Are you ready to grow, make a positive impact? If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!
Innovation, collaboration, and a commitment to excellence best describes the culture here at the Comptroller's Office. We take pride in the work we do serving as Texas' accountant, tax collector, treasurer, and much more! The Comptroller's office serves virtually every citizen in the state. As Texas' chief tax collector, accountant, revenue estimator, treasurer and purchasing manager, the agency is responsible for writing the checks and keeping the books for the multi-billion-dollar business of state government.
Culture
Our agency workforce is as diverse as the people of Texas we serve. We value our employees and take very seriously our collective commitment to public service. Personal development opportunities are strongly encouraged through available workshops, teambuilding exercises, and on the job training. We offer flexible scheduling that helps employees maintain a healthy work-life balance.
If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!
Click here to see an inside look at the Texas Comptroller's office!
General description
Join the Fiscal Management Division team as a Systems Analyst VI! Work involves overseeing the planning and analysis of functional and system requirements, procedures, and problems to automate processing or to improve existing systems. The system design and development will ensure that CAPPS produces accurate data, performs efficiently, and adheres to all applicable state and federal policies. Work involves significant collaboration with other divisions within Comptroller's Office and other state agencies.
Qualifications:
Minimum Qualifications
Education:
• Graduation from an accredited college or university with a bachelor's degree.
Experience:
• Six years of experience with process or systems analysis work in any one or combination of the following: general ledger, budgeting/commitment control, requisitions, purchase orders, accounts payable, asset management, project costing, inventory, travel & expense, and employee/manager self-service systems.
• Two years of experience working with at least one of the four PeopleSoft FIN core modules on version 9.2 or higher.
• Experience writing Functional Design Documents.
• Experience participating in ERP initiatives.
• Experience supporting ERP systems in a production environment
Preferred Qualifications
Education:
Graduation from an accredited college or university with a bachelor's degree in Business, Public Administration, Communications, Computer Science, Computer Information Systems, or Management Information Systems.
Experience:
• Experience developing requirements, analyzing, designing, developing, testing and implementing components of one or more of the Comptroller's statewide financial systems (Centralized Accounting and Payroll/Personnel System, Human Resource Information System, Standardized Payroll/Personnel Reporting System, Uniform Statewide Payroll/Personnel System, Texas Identification Number System, State Property Accounting System and Uniform Statewide Accounting System).
• Experience writing queries via SQL Developer and analyzing data using one of the four PeopleSoft FIN core modules.
• Experience working with Texas state government processes, policies, and procedures.
• Experience creating training curricula, conducting training classes, and evaluating training classes or programs.
Substitution:
One additional year of systems analysis, design or testing experience may substitute for thirty semester hours of educational requirement with a maximum substitution of 120 semester hours (four years).
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires the incumbent to primarily perform sedentary office work; however, mobility (standing and walking) is routinely required to carry out some duties. It requires extensive computer, telephone and client/customer contact. It requires the ability to bend, stoop, kneel, and reach as needed for filing and similar routine office duties. The job also requires normal cognitive abilities requiring the ability to learn, recall, and apply certain practices and policies. It requires the stamina to maintain attention to detail despite interruptions. Marginal or corrected visual and auditory requirements are required for reading printed materials and computer screens and communicating with internal and external customers.
License Requirements:
ITIL Training as outlined in the CAPPS ITIL Journey is required to be completed by December 31 of every year following six months of new employee probationary period. The Information Technology Infrastructure Library (ITIL) is a set of detailed practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business. Certification is not required, but ITIL training to enable resources to practically apply the principles as part our Service Desk structure is required.
These classes are in addition to, and do not substitute for any training requirements at the division or agency level.
Preferred Certifications: PeopleSoft Financials functional certification(s), Project Management Professional (PMP), Certified Public Accountant (CPA), and/or Certified Government Financial Manager (CGFM).
In this role you will:
Administrative and leadership support:
Motivates and encourages team members; reinforces team goals, mission objectives and deadlines; and provides performance and workload status reports to Management. Duties include, but are not limited to:
• Assists in monitoring workload distribution, module coverage, ticket aging, customer experience and escalations, and system critical issues.
• Assists in ensuring team consistency on critical processes and procedures.
• Assists in the coordinating the availability of staff to ensure knowledgeable and adequate representation is available for all scheduled meetings, "War Rooms", weekend/evening work, agency holidays, etc.
• Assists in the coordination of Production Support projects.
• Assists with the scheduling and agenda of team meetings to discuss outstanding, new, or recently resolved issues, upcoming or current projects, testing efforts and overall team status.
• Ensures quality customer service, including interaction with customers, answering customer inquiries, and effectively handling escalations as appropriate.
Provides CAPPS Production core system support:
• Oversees and/or plans, designs, develops, implements, supports, and maintains the information technology security measures to safeguard system information.
• Provides system expertise and functional support throughout the application development and application change processes, including duties associated with integration between CAPPS Financials and other CPA legacy systems, as needed.
• Identifies problems and proposes innovative solutions for all CAPPS modules.
• Oversees and/or develops functional design documents for all required code modifications.
• Coordinates and/or tests and diagnoses systems to ensure critical requirements are met.
• Oversees and/or develops reporting and system requirements.
• Coordinates quality assurance review for policy-dependent and complicated resolutions.
• Active participation in the Major Incident Management (MIM) process for P1 and P2 incidents according to module responsibilities.
• Plans and participates in all disaster recovery exercises and serves as an ERG Primary Telework participant.
• Oversees and/or trains staff prior to the implementation of technical and/or systems upgrades and offers advice and guidance during the implementation process.
• Assists the CAPPS Financials Agency Services Help Desk team as needed.
• Provides mentorship for Agency Services personnel as opportunities for cross-training and knowledge sharing are presented.
All production support is expected to account for the system interdependencies with other functionality, modules, legacy systems, reporting needs, and overall data integrity.
Project Management and Special Processing Support:
• Oversees and/or conducts studies and prepares reports that include study findings, recommendations, and instructions for proposed system implementations; formulates logical descriptions of problems; and devises and implements optimum solutions.
• Oversees projects that cross functional agency systems and other state entities that require coordinating, planning, and scheduling during project development and implementation stages.
• Coordinates and/or participates in the development and execution of enterprise-level strategies and technical direction, including establishing processes and procedures for executing and maintaining technology road maps.
• May participate in multiple projects.
• Participates in conversion activities.
• Performs all duties within approved project scope and on schedule according to project milestones, deliverables, and due dates.
• Maintains all documentation in accordance with approved deployment methodology.
Examples of projects and special processing may include, but are not limited to:
• Audit Support
• Calendar Year End
• Fiscal Year End
• Legislative Coordination
• Image Upgrade
• Security Analysis
• Tools Upgrade
Knowledge of:
• Software development life cycle methodology.
• Software change control processes.
• Structured query language.
• Finance and Accounting processing procedures in an ERP environment.
Skill in:
• Using standard office software and equipment.
• Performing business or systems analysis using a defined methodology.
• Using a personal computer in a Windows environment and Microsoft software.
• Identifying and analyzing resources needed and actions to be taken to ensure division needs are met with a quality product.
• Prioritizing, identifying, and communicating project resources and updates needed to complete multiple projects concurrently within scheduled deadlines.
Ability to:
• Willingly share information and expertise with others.
• Maintain confidentiality and protect the privacy of state employees, taxpayers and other members of the public.
Maximize Your Earnings!
At the Comptroller's office, we know potential employees are looking for more than just a paycheck. The agency offers a strong benefits package for you and your family. Insurance, retirement plans, and a flexible work schedule are just the start. See our benefits offering
If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!
MILITARY PREFERENCE
To receive MILITARY PREFERENCE, you are required to provide proof by attaching the necessary documentation to this job application.
Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on State Auditor's Office Job Descriptions.
https://hr.sao.texas.gov/CompensationSystem/JobDescriptions
click on the occupational category for the position
Additional MOS can be found at the State Auditor's Office,
Military Crosswalk Guide.
https://tvc.texas.gov/ provides helpful employment information
For assistance translating your military experience and training courses into civilian job terms, qualifications/requirements and skill sets click on following links,
Skills
O*NET
Careeronestop
Applications submitted through Work In Texas:
Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile.
The Comptroller's Office is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity.
Applications must be filed at
https://capps.taleo.net/careersection/304/jobdetail.ftl?job=00042435
About the Comptroller's Office
Are you ready to grow, make a positive impact? If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!
Innovation, collaboration, and a commitment to excellence best describes the culture here at the Comptroller's Office. We take pride in the work we do serving as Texas' accountant, tax collector, treasurer, and much more! The Comptroller's office serves virtually every citizen in the state. As Texas' chief tax collector, accountant, revenue estimator, treasurer and purchasing manager, the agency is responsible for writing the checks and keeping the books for the multi-billion-dollar business of state government.
Culture
Our agency workforce is as diverse as the people of Texas we serve. We value our employees and take very seriously our collective commitment to public service. Personal development opportunities are strongly encouraged through available workshops, teambuilding exercises, and on the job training. We offer flexible scheduling that helps employees maintain a healthy work-life balance.
If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!
Click here to see an inside look at the Texas Comptroller's office!
General description
Join the Fiscal Management Division team as a Systems Analyst VI! Work involves overseeing the planning and analysis of functional and system requirements, procedures, and problems to automate processing or to improve existing systems. The system design and development will ensure that CAPPS produces accurate data, performs efficiently, and adheres to all applicable state and federal policies. Work involves significant collaboration with other divisions within Comptroller's Office and other state agencies.
Qualifications:
Minimum Qualifications
Education:
• Graduation from an accredited college or university with a bachelor's degree.
Experience:
• Six years of experience with process or systems analysis work in any one or combination of the following: general ledger, budgeting/commitment control, requisitions, purchase orders, accounts payable, asset management, project costing, inventory, travel & expense, and employee/manager self-service systems.
• Two years of experience working with at least one of the four PeopleSoft FIN core modules on version 9.2 or higher.
• Experience writing Functional Design Documents.
• Experience participating in ERP initiatives.
• Experience supporting ERP systems in a production environment
Preferred Qualifications
Education:
Graduation from an accredited college or university with a bachelor's degree in Business, Public Administration, Communications, Computer Science, Computer Information Systems, or Management Information Systems.
Experience:
• Experience developing requirements, analyzing, designing, developing, testing and implementing components of one or more of the Comptroller's statewide financial systems (Centralized Accounting and Payroll/Personnel System, Human Resource Information System, Standardized Payroll/Personnel Reporting System, Uniform Statewide Payroll/Personnel System, Texas Identification Number System, State Property Accounting System and Uniform Statewide Accounting System).
• Experience writing queries via SQL Developer and analyzing data using one of the four PeopleSoft FIN core modules.
• Experience working with Texas state government processes, policies, and procedures.
• Experience creating training curricula, conducting training classes, and evaluating training classes or programs.
Substitution:
One additional year of systems analysis, design or testing experience may substitute for thirty semester hours of educational requirement with a maximum substitution of 120 semester hours (four years).
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires the incumbent to primarily perform sedentary office work; however, mobility (standing and walking) is routinely required to carry out some duties. It requires extensive computer, telephone and client/customer contact. It requires the ability to bend, stoop, kneel, and reach as needed for filing and similar routine office duties. The job also requires normal cognitive abilities requiring the ability to learn, recall, and apply certain practices and policies. It requires the stamina to maintain attention to detail despite interruptions. Marginal or corrected visual and auditory requirements are required for reading printed materials and computer screens and communicating with internal and external customers.
License Requirements:
ITIL Training as outlined in the CAPPS ITIL Journey is required to be completed by December 31 of every year following six months of new employee probationary period. The Information Technology Infrastructure Library (ITIL) is a set of detailed practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business. Certification is not required, but ITIL training to enable resources to practically apply the principles as part our Service Desk structure is required.
These classes are in addition to, and do not substitute for any training requirements at the division or agency level.
Preferred Certifications: PeopleSoft Financials functional certification(s), Project Management Professional (PMP), Certified Public Accountant (CPA), and/or Certified Government Financial Manager (CGFM).
In this role you will:
Administrative and leadership support:
Motivates and encourages team members; reinforces team goals, mission objectives and deadlines; and provides performance and workload status reports to Management. Duties include, but are not limited to:
• Assists in monitoring workload distribution, module coverage, ticket aging, customer experience and escalations, and system critical issues.
• Assists in ensuring team consistency on critical processes and procedures.
• Assists in the coordinating the availability of staff to ensure knowledgeable and adequate representation is available for all scheduled meetings, "War Rooms", weekend/evening work, agency holidays, etc.
• Assists in the coordination of Production Support projects.
• Assists with the scheduling and agenda of team meetings to discuss outstanding, new, or recently resolved issues, upcoming or current projects, testing efforts and overall team status.
• Ensures quality customer service, including interaction with customers, answering customer inquiries, and effectively handling escalations as appropriate.
Provides CAPPS Production core system support:
• Oversees and/or plans, designs, develops, implements, supports, and maintains the information technology security measures to safeguard system information.
• Provides system expertise and functional support throughout the application development and application change processes, including duties associated with integration between CAPPS Financials and other CPA legacy systems, as needed.
• Identifies problems and proposes innovative solutions for all CAPPS modules.
• Oversees and/or develops functional design documents for all required code modifications.
• Coordinates and/or tests and diagnoses systems to ensure critical requirements are met.
• Oversees and/or develops reporting and system requirements.
• Coordinates quality assurance review for policy-dependent and complicated resolutions.
• Active participation in the Major Incident Management (MIM) process for P1 and P2 incidents according to module responsibilities.
• Plans and participates in all disaster recovery exercises and serves as an ERG Primary Telework participant.
• Oversees and/or trains staff prior to the implementation of technical and/or systems upgrades and offers advice and guidance during the implementation process.
• Assists the CAPPS Financials Agency Services Help Desk team as needed.
• Provides mentorship for Agency Services personnel as opportunities for cross-training and knowledge sharing are presented.
All production support is expected to account for the system interdependencies with other functionality, modules, legacy systems, reporting needs, and overall data integrity.
Project Management and Special Processing Support:
• Oversees and/or conducts studies and prepares reports that include study findings, recommendations, and instructions for proposed system implementations; formulates logical descriptions of problems; and devises and implements optimum solutions.
• Oversees projects that cross functional agency systems and other state entities that require coordinating, planning, and scheduling during project development and implementation stages.
• Coordinates and/or participates in the development and execution of enterprise-level strategies and technical direction, including establishing processes and procedures for executing and maintaining technology road maps.
• May participate in multiple projects.
• Participates in conversion activities.
• Performs all duties within approved project scope and on schedule according to project milestones, deliverables, and due dates.
• Maintains all documentation in accordance with approved deployment methodology.
Examples of projects and special processing may include, but are not limited to:
• Audit Support
• Calendar Year End
• Fiscal Year End
• Legislative Coordination
• Image Upgrade
• Security Analysis
• Tools Upgrade
Knowledge of:
• Software development life cycle methodology.
• Software change control processes.
• Structured query language.
• Finance and Accounting processing procedures in an ERP environment.
Skill in:
• Using standard office software and equipment.
• Performing business or systems analysis using a defined methodology.
• Using a personal computer in a Windows environment and Microsoft software.
• Identifying and analyzing resources needed and actions to be taken to ensure division needs are met with a quality product.
• Prioritizing, identifying, and communicating project resources and updates needed to complete multiple projects concurrently within scheduled deadlines.
Ability to:
• Willingly share information and expertise with others.
• Maintain confidentiality and protect the privacy of state employees, taxpayers and other members of the public.
Maximize Your Earnings!
At the Comptroller's office, we know potential employees are looking for more than just a paycheck. The agency offers a strong benefits package for you and your family. Insurance, retirement plans, and a flexible work schedule are just the start. See our benefits offering
If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!
MILITARY PREFERENCE
To receive MILITARY PREFERENCE, you are required to provide proof by attaching the necessary documentation to this job application.
Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on State Auditor's Office Job Descriptions.
https://hr.sao.texas.gov/CompensationSystem/JobDescriptions
click on the occupational category for the position
Additional MOS can be found at the State Auditor's Office,
Military Crosswalk Guide.
https://tvc.texas.gov/ provides helpful employment information
For assistance translating your military experience and training courses into civilian job terms, qualifications/requirements and skill sets click on following links,
Skills
O*NET
Careeronestop
Applications submitted through Work In Texas:
Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile.
The Comptroller's Office is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity.