EXL Service
Lead Assistant Manager - BA (Credit Card Systems)
EXL Service, Pittsburgh, PA
Company Overview and Culture
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 55,000 employees spanning six continents. For more information, visit http://www.exlservice.com.
Job Overview:
We are seeking two experienced Business Analysts with a strong technical background in credit card systems. The ideal candidates will have extensive knowledge of information flow between credit card processors and various channels, as well as a solid understanding of middleware APIs that enable seamless integration while keeping these systems agnostic. You will work closely with technical product owners to assess current processes, define future states, and document detailed requirements for the development team.
Key Responsibilities:
Must-Have Qualifications:
Good-to-Have Qualifications:
EEO/Minorities/Females/Vets/Disabilities
To view our total rewards offered click here -> https://www.exlservice.com/us-careers-and-benefits
Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to: location and experience. The base salary range listed is just one component of EXL's total compensation package for employees. Other rewards may include bonuses, as well as a Paid Time Off policy, and many region specific benefits.
Please also note that the data shared through the job application will be stored and processed by EXL in accordance with the EXL Privacy Policy.
Application & Interview Impersonation Warning - Purposely impersonating another individual when applying and / or participating in an interview in order to obtain employment with EXL Service Holdings, Inc. (the "Company") for yourself or for the other individual is a crime. We have implemented measures to deter and to uncover such unlawful conduct. If the Company identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s).
EXL may use artificial intelligence to create insights on how your candidate information matches the requirements of the job for which you applied. While AI may be used in the recruiting process, all final decisions in the recruiting and hiring process will be taken by the recruiting and hiring teams after considering a candidate's full profile. As a candidate, you can choose to opt out of this artificial intelligence screening process. Your decision to opt out will not negatively impact your opportunity for employment with EXL.
Other details
Apply Now
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 55,000 employees spanning six continents. For more information, visit http://www.exlservice.com.
Job Overview:
We are seeking two experienced Business Analysts with a strong technical background in credit card systems. The ideal candidates will have extensive knowledge of information flow between credit card processors and various channels, as well as a solid understanding of middleware APIs that enable seamless integration while keeping these systems agnostic. You will work closely with technical product owners to assess current processes, define future states, and document detailed requirements for the development team.
Key Responsibilities:
- Analyze and document current state processes related to credit card information flow, including transaction processing, authorization, and settlement.
- Collaborate with technical product owners to define and design future state solutions, ensuring alignment with architectural standards and business goals.
- Develop and maintaindetailed technical requirements, use cases, and process maps to facilitatecommunication with development teams.
- Identifyand recommend areas for automation that can enhance system efficiencies and reduce development cycles.
- Engage in data modeling and analysis to support data integrity and accuracy throughout the credit card processing lifecycle.
- Participate in user acceptance testing (UAT) and validatethat solutions meet business requirements.
- Provide ongoing support and guidance to the technical team during the implementation of new systems and features.
Must-Have Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
- 5+ years of experience as a Business Analyst with a focus on credit card systems or financial technology.
- Strong understanding of credit card processing workflows, including EMV, PCI compliance, and transaction life cycles.
- Proven experience with middleware APIs and integration technologies (e.g., RESTful APIs, SOAP, JSON, XML).
- Proficiencyin data analysis tools and techniques, including SQL for querying databases.
- Excellent analytical, problem-solving, and communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
Good-to-Have Qualifications:
- Experience with automation tools (e.g., RPA, workflow automation) and methodologies.
- Familiarity with Agile methodologies and tools (e.g., JIRA, Confluence).
- Knowledge of regulatory requirements and industry standards related to credit card processing (e.g., PCI DSS).
- Experience with cloud-based solutions and technologies (e.g., AWS, Azure).
- Certification in Business Analysis (e.g., CBAP, CCBA) or related fields.
EEO/Minorities/Females/Vets/Disabilities
To view our total rewards offered click here -> https://www.exlservice.com/us-careers-and-benefits
Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to: location and experience. The base salary range listed is just one component of EXL's total compensation package for employees. Other rewards may include bonuses, as well as a Paid Time Off policy, and many region specific benefits.
Please also note that the data shared through the job application will be stored and processed by EXL in accordance with the EXL Privacy Policy.
Application & Interview Impersonation Warning - Purposely impersonating another individual when applying and / or participating in an interview in order to obtain employment with EXL Service Holdings, Inc. (the "Company") for yourself or for the other individual is a crime. We have implemented measures to deter and to uncover such unlawful conduct. If the Company identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s).
EXL may use artificial intelligence to create insights on how your candidate information matches the requirements of the job for which you applied. While AI may be used in the recruiting process, all final decisions in the recruiting and hiring process will be taken by the recruiting and hiring teams after considering a candidate's full profile. As a candidate, you can choose to opt out of this artificial intelligence screening process. Your decision to opt out will not negatively impact your opportunity for employment with EXL.
Other details
- Pay Type Salary
Apply Now