Property Manager (Senior) - Greater Toronto Area

Property Manager - Greater Toronto Area

The Role

The successful candidate will be a seasoned business leader, with a passion for best-in-class service and a proven record of building high performance teams. As a Property Manager at Rhapsody, you'll put your outstanding leadership and savvy business skills to work at one of the most respected apartment companies in a management opportunity that offers real leadership, innovation and support.

Our Senior Property Managers are seasoned professionals who are responsible for keeping a portfolio of residential communities in top-notch condition, building motivated and trustworthy teams who consistently deliver a notably higher level of service and maximizing the operating performance of our community. They are versed in financial and budget management to ensure their properties are functioning efficiently.

Come Join Rhapsody

At Rhapsody, we've built our company culture around our core values of Respect, Integrity, Dedication and Transparency. Every team member plays a vital role at Rhapsody, so we provide them with the training, support and tools needed for success. Rhapsody offers exceptional career paths and joining our team can lead to an exciting and fast-paced career. We are looking for true team-players who want to learn and advance in the industry.

We offer a total compensation and benefits package to help with your needs today and build for your future tomorrow. Rhapsody values diversity and is committed to equal opportunity in employment. At Rhapsody, success is about more than having a healthy bottom line, and we are committed to making Rhapsody an amazing and unique place to work for each member of our team.

Essential job functions:

• Operations. Ensuring the smooth running of our community in a fast-paced, high volume environment. Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
• Customer service. Providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation and profitability.
• People development. Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, maintenance and management personnel, in order to maximize their engagement and minimize turnover.
• Marketing. Driving revenues with your thorough understanding and analysis of competition and development of creative marketing programs
• Leading by example. Instilling, maintaining and modeling the Rhapsody mission to be the best national management company.
• Supervise day-to-day operations of entire on-site team, ensuring that all Rhapsody policies and procedures are being followed.
• Maintain a positive living environment for community resident through prompt conflict resolution and consistent follow-up.
• Manage and maintain all aspects of overall community budget and finances.
• Work with leasing staff to ensure that leasing/marketing goals are being met, at high volume sites.
• Maintain positive relations with all community vendors.
• Coordinate special project as requested by Director of Property Management.
• Perform any other related duties as required or assigned.

Education and Experience:

• High school diploma or equivalent required, Bachelor's degree preferred
• 5 + years of on-site property management experience
• Proven experience in a leadership role managing a team in the Property Management industry.
• 2-3 years financial experience writing and maintaining budgets.
• Experience in supervisory role, leading and developing teams.
• Proficient in Yardi property management software or other similar property management software

To be Successful You Will Have:

• Have a dedication to providing and modeling exceptional service.
• Demonstrate capacity for collaboration, with ability to work cross-functionally in fast-paced, matrixed and ambiguous environment.
• Be a self-motivated individual with a sense of urgency, a demonstrated work ethic and integrity.
• Excellent time management and organizational skills, with the ability to prioritize and shift tasks quickly as well as to work independently.
• Excellent interpersonal, communication and facilitation skills with the ability to influence leadership regarding proposed strategies.
• Effective problem-solving skills, with the ability to adapt to changing needs.
• Computer literate, including Microsoft Office Suite
• General office, bookkeeping and sales skills
• Excellent oral and written communication skills