Siemens
Customer Service Engineer 3 - Springfield, IL
Siemens, Springfield, IL
Do you want to join us in helping to fight the world's most threateningdiseases and enabling access to care for more people around the world? AtSiemens Healthineers, we pioneer breakthroughs in healthcare. Foreveryone. Everywhere.
At Siemens Healthineers, we offer you aflexible and dynamic environment with opportunities to go beyond your comfortzone to grow personally and professionally. Sound interesting? Then come andjoin our global team as Customer Service Engineer III.
Our global team: We are a team of 66,000 highlydedicated employees across more than 70 countries passionately pushing theboundaries of what's possible in healthcare to help improve people's livesaround the world. As a leader in the industry, we aspire to create betteroutcomes and experiences for patients no matter where they live or what healthissues they are facing. Our portfolio, spanning from in-vitro and in-vivodiagnostics to image-guided therapy and innovative cancer care, is crucial forclinical decision-making and treatment pathways.
Our culture: We are part of an incredible community ofscientists, clinicians, developers, researchers, professionals, and skilledspecialists pushing the boundaries of what's possible, to improve people'slives around the world. We embrace a culture of inclusivity in whichthe power and potential of every individual can be unleashed. We spark ideasthat lead to positive impact and continued success. Check our Careers Siteat https://www.siemens-healthineers.com/en-us/careers
• ServiceArea - Springfield, IL
• ShiftRequirements after onboarding/training for this role: M-F, 10:00 AM - 7:00PM
This is a role well suited to an ambitiousprofessional, looking for the next step in their career. As a CustomerService Engineer III, you will be responsible for:
• Ensure that all tool and test equipment expiration dates are managed, andthat no overdue calibration test equipment is used or maintained in the fieldand usage of tool and test is documented on eFSR.
• Provides mentoring to other CSE's onall competencies and responsibilities.
This position may suit you best if you are familiar with whatis below,and would like to dodevelop your career with Healthineers
Required skills to have for thesuccess of this role
• Minimum high schooldiploma; technical Associates Degree or equivalent preferred.
• Must be proficient in theuse of tools and service test equipment, with the ability to work bothindividually and in an established team setting.
• Proficiency in all necessary network applications and tools (includingbut not limited to eVO, mButler, MS Office applications, Concur, NAM CustomerService website-Engineer Tools).
• 5+ years' experience as amedical technologist or field service engineer (biomedical engineer) servicingdiagnostic instruments needed.
Must demonstrate excellentjudgment in customer relations and in managing company resources; strongcompetency in instrument systems technology to include mechanics, electrical,chemistry, and software technology; experience with electronics, hydraulic andpneumatic systems.
At Siemens Healthineers,we value those who dedicate their energy and passion to a greater cause. Ourpeople make us unique as an employer in the med-tech industry. What unites andmotivates our global team is the inspiration of our common purpose: Toinnovate for healthcare, building on our remarkable legacy of pioneering ideasthat translate into even better healthcare products and services. We recognizethat taking ownership of our work allows both us and the company to grow. Weoffer you a flexible and dynamic environment and the space to move beyond yourcomfort zone to grow both personally and professionally.
If you want to join us in transforming the way healthcare is delivered,visit our career site at https://usa.healthcare.siemens.com/careers
If you wish to find outmore about the specific position before applying, please visit: https://usa.healthcare.siemens.com/about.
Beware of Job Scams
Please beware ofpotentially fraudulent job postings or suspicious recruiting activity by peoplethat are currently posing as Siemens Healthineers recruiters/employees. Thesescammers may attempt to collect your confidential personal or financialinformation. If you are concerned that an offer of employment with SiemensHealthineers might be a scam or that the recruiter is not legitimate, pleaseverify by searching for the posting on the Siemens Healthineers Career Site.
"Successful candidate mustbe able to work with controlled technology in accordance with US export controllaw." "It is Siemens Healthineers' policy to comply fully and completely withall United States export control laws and regulations, including thoseimplemented by the Department of Commerce through the Export AdministrationRegulations (EAR), by the Department of State through the International Trafficin Arms Regulations (ITAR), and by the Treasury Department through the Officeof Foreign Assets Control (OFAC) sanctions regulations."
As an equal-opportunity employer we are happy to consider applicationsfrom individuals with disabilities.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form If you're unable to complete the form, you can reach out to our AskHR team for support at [redacted]. Please note our AskHR representatives do not have visibility of application or interview status.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.
California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here.
At Siemens Healthineers, we offer you aflexible and dynamic environment with opportunities to go beyond your comfortzone to grow personally and professionally. Sound interesting? Then come andjoin our global team as Customer Service Engineer III.
Our global team: We are a team of 66,000 highlydedicated employees across more than 70 countries passionately pushing theboundaries of what's possible in healthcare to help improve people's livesaround the world. As a leader in the industry, we aspire to create betteroutcomes and experiences for patients no matter where they live or what healthissues they are facing. Our portfolio, spanning from in-vitro and in-vivodiagnostics to image-guided therapy and innovative cancer care, is crucial forclinical decision-making and treatment pathways.
Our culture: We are part of an incredible community ofscientists, clinicians, developers, researchers, professionals, and skilledspecialists pushing the boundaries of what's possible, to improve people'slives around the world. We embrace a culture of inclusivity in whichthe power and potential of every individual can be unleashed. We spark ideasthat lead to positive impact and continued success. Check our Careers Siteat https://www.siemens-healthineers.com/en-us/careers
• ServiceArea - Springfield, IL
• ShiftRequirements after onboarding/training for this role: M-F, 10:00 AM - 7:00PM
This is a role well suited to an ambitiousprofessional, looking for the next step in their career. As a CustomerService Engineer III, you will be responsible for:
- You will be servicing AX/XP Imaging Equipment in the Springfield, IL area. Customer Service Engineer Level based on prior experience.
- You will be responsible for installing, troubleshooting, repairing, and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision.
- You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
- You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
• Ensure that all tool and test equipment expiration dates are managed, andthat no overdue calibration test equipment is used or maintained in the fieldand usage of tool and test is documented on eFSR.
- You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
- Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
• Provides mentoring to other CSE's onall competencies and responsibilities.
This position may suit you best if you are familiar with whatis below,and would like to dodevelop your career with Healthineers
- You have knowledge and experience performing service, preventative maintenance, and modifications on Medical Imaging Equipment at customer sites with minimal supervision.
- You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
- You have experience in testing, repairing, and maintaining capital medical equipment.
- You have strong customer service and communication skills.
Required skills to have for thesuccess of this role
• Minimum high schooldiploma; technical Associates Degree or equivalent preferred.
• Must be proficient in theuse of tools and service test equipment, with the ability to work bothindividually and in an established team setting.
• Proficiency in all necessary network applications and tools (includingbut not limited to eVO, mButler, MS Office applications, Concur, NAM CustomerService website-Engineer Tools).
- Can locate, read, and understand documents for install, set-up, repair, troubleshooting, schematics, block diagrams and functional descriptions.
• 5+ years' experience as amedical technologist or field service engineer (biomedical engineer) servicingdiagnostic instruments needed.
- Valid driver's license, ability to drive independently day and night, and good driving record required
- Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.
Must demonstrate excellentjudgment in customer relations and in managing company resources; strongcompetency in instrument systems technology to include mechanics, electrical,chemistry, and software technology; experience with electronics, hydraulic andpneumatic systems.
At Siemens Healthineers,we value those who dedicate their energy and passion to a greater cause. Ourpeople make us unique as an employer in the med-tech industry. What unites andmotivates our global team is the inspiration of our common purpose: Toinnovate for healthcare, building on our remarkable legacy of pioneering ideasthat translate into even better healthcare products and services. We recognizethat taking ownership of our work allows both us and the company to grow. Weoffer you a flexible and dynamic environment and the space to move beyond yourcomfort zone to grow both personally and professionally.
If you want to join us in transforming the way healthcare is delivered,visit our career site at https://usa.healthcare.siemens.com/careers
If you wish to find outmore about the specific position before applying, please visit: https://usa.healthcare.siemens.com/about.
Beware of Job Scams
Please beware ofpotentially fraudulent job postings or suspicious recruiting activity by peoplethat are currently posing as Siemens Healthineers recruiters/employees. Thesescammers may attempt to collect your confidential personal or financialinformation. If you are concerned that an offer of employment with SiemensHealthineers might be a scam or that the recruiter is not legitimate, pleaseverify by searching for the posting on the Siemens Healthineers Career Site.
"Successful candidate mustbe able to work with controlled technology in accordance with US export controllaw." "It is Siemens Healthineers' policy to comply fully and completely withall United States export control laws and regulations, including thoseimplemented by the Department of Commerce through the Export AdministrationRegulations (EAR), by the Department of State through the International Trafficin Arms Regulations (ITAR), and by the Treasury Department through the Officeof Foreign Assets Control (OFAC) sanctions regulations."
As an equal-opportunity employer we are happy to consider applicationsfrom individuals with disabilities.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form If you're unable to complete the form, you can reach out to our AskHR team for support at [redacted]. Please note our AskHR representatives do not have visibility of application or interview status.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.
California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here.