Manager, Human Resources - TMS

SUMMARY

The Human Resources Manager - TMS is responsible for aligning business objectives with employees and management in support of Team Member Services (TMS). The position formulates partnerships across the HR function to deliver value-added service to management and employees that reflects the business objectives of the organization and maintains an effective knowledge of policies, processes, company communication, immediate and long-term goals, and culture.

Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.

• Review and assign HR Acuity tickets to appropriate team, HRBP, etc.
• Create and respond to cases in the case management system until completion and case closure.
• Consults with HRBP and HR guidance when appropriate.
• Analyzes data, prepares reports and identifies trends and metrics in partnership with the HR group to aid in developing solutions, programs, and policies/practices. Provides data that can aid in HR strategy.
• Provide prompt, efficient, and satisfactory responses to team member inquiries via HR Acuity, phone calls, etc.
• Assist in identifying opportunities for improving the team member experience and provide feedback to relevant teams and departments.
• Manages and resolves employee relations issues, partnering with HRD/SHRD on more complex issues. Conducts effective, thorough and objective investigations.
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required.
• Provides day-to-day performance management guidance to frontline management (e.g., coaching, counseling, career development, disciplinary actions) as appropriate.
• Provides HR policy guidance and interpretation.
• Conduct and/or participate in educational activities, in-services, team meetings, etc.
• May assume temporary HR Generalist/HR Director responsibilities as needed.
• Effectively communicates expectations; accepts accountability and holds others accountable for performance.

• Consistent, regular attendance in compliance with attendance policies.
• Identify confidential information and maintain strict confidentiality of information.
• Flexibility with work schedule as needed.

• Performs other related duties as assigned.

Qualifications/Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Requirements include:

• A minimum of three years of human resource management experience preferred.
• Working knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis, employee and union relations, diversity, performance management, and federal and state respective employment laws.

• Demonstrated analytical and problem-solving skills are required.
• Strong time management and organizational skills required.
• Must have basic computer skills, including Microsoft Office (Word, Excel, Outlook, PowerPoint); proficiency in all related USRC applications expected within 90 days of hire.

• Bachelor's degree preferred.
• SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential or ability to obtain certification within one year of employment