Product Operations Manager, T&C, AWS Education Programs

We are seeking a highly motivated and detail-oriented Product Operations Manager to join our dynamic product team. This individual will play a key role in shaping and optimizing the processes that guide our product teams throughout the entire lifecycle. From initial request intake through to product release, you will help drive business value and ensure an exceptional customer experience. You will work closely with cross-functional teams to remove blockers, prioritize initiatives, and use data-driven insights to monitor and measure the success of our products.Key job responsibilities• Product Lifecycle Management: Develop, implement, and continuously refine product lifecycle processes that help product teams efficiently deliver business value and improve customer experiences. Oversee stages including request intake, prioritization, backlog grooming, road mapping, and product releases.• Prioritization & Backlog Management: Lead the prioritization process, ensuring that product teams focus on high-impact initiatives. Manage and maintain the product backlog to ensure alignment with strategic goals and customer needs.• KPI Definition & Performance Tracking: Define and track key product performance indicators (KPIs) to evaluate the success and failure of products. Use data to inform decision-making and guide product improvements.• Problem Solving & Blocker Removal: Demonstrate strong problem-solving abilities by proactively identifying impediments in the product development lifecycle and working with teams to unblock critical paths and ensure smooth delivery.• Communication & Stakeholder Management: Leverage excellent communication skills to collaborate across departments and navigate a matrixed organization. Ensure all relevant stakeholders are aligned on product goals, timelines, and outcomes.• Budget & Vendor Management: Manage product budgets, ensuring resources are allocated efficiently. Work closely with external vendors and third-party partners to ensure timely delivery of services and products within budgetary constraints.• Champion Product Technologies: Advocate for and drive the adoption of the right tools and technologies that support and enhance product management processes, ensuring that teams can operate efficiently and productively.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Basic qualifications- 3+ years of product management experience- Experience managing technical products or online services- Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or servicesPreferred qualification - Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organizationAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,700/year in our lowest geographic market up to $179,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.