Branded Cards and Lending SVP, Escalations, Sales Practices, and Issues Manageme

The Compl Bus Control Group Mgr is accountable for management of complex/critical/large professional disciplinary areas. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Full management responsibility of a process .Responsibilities:Knowledge of the Escalations Policy, Sales Practices Process, and Issues Management Policy and ProcessKnowledge and understanding of bank regulations – Reg Z, Reg B, etcRegular engagement with both Legal and ICRM are necessary for Escalations, Sales Practices, and Issues ManagementObtain Business/Legal/Compliance approvalsFollow up with the business and second line of defense to document various Escalation Impact AssessmentsProvide explanation of risk and mitigating controls for the various processesControl Execution in accordance with the Manager Control Assessment management routines of assigned processes including procedure manual(s) and records managementQualifications:10+ years’ experience in Branded Cards ProductsIn-depth understanding of the banking financial industryConsistently demonstrates clear and concise written and verbal communication skillsExcellent communication skills – verbal and writtenProject Management ExperienceEducation:Bachelor’s/University degree / Master's degree preferred------------------------------------------------------Job Family Group: Risk Management------------------------------------------------------Job Family:Business Risk & Control------------------------------------------------------Time Type:Full time------------------------------------------------------Primary Location:Jacksonville Florida United States------------------------------------------------------Primary Location Full Time Salary Range:$130,880.00 - $196,320.00In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.------------------------------------------------------Anticipated Posting Close Date:Nov 20, 2024------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View the "EEO is the Law" poster. View the EEO is the Law Supplement.View the EEO Policy Statement.View the Pay Transparency Posting