Internal Communication Manager

Planned Parenthood of Orange and San Bernardino Counties has a full-time opportunity for an Internal Communication Manager in Anaheim, CA.

The Internal Communication Manager will play a key role in developing and implementing effective communication strategies to keep our employees informed, engaged, and aligned with our company's goals and values. The ideal candidate is a strategic thinker with excellent communication skills and a proven track record of managing internal communications initiatives.

At PPOSBC, we understand the importance of a well-rounded benefits program and are dedicated to providing you with unique benefits that meet the needs of you and your family. We are proud to offer a range of plans that help protect you in the case of illness or injury including:

• A competitive benefits package including medical, dental, and vision coverage for you and eligible dependents, life insurance, and long term disability. 
• Benefits coverage starts after one full month of employment!
• Generous vacation, sick, and holiday benefits!
• Generous 401(k) matching contributions and more!
• To view our detailed benefits guide, please visit our career site at www.pposbccareers.org

Responsibilities

Essential Functions: Essential functions encompass the required tasks, duties, and responsibilities performed as part of the job and the reason the job exists.

• Develop and execute comprehensive internal communication plans and strategies that support the company's objectives and priorities.
• Collaborate with cross-functional teams, including but not limited to HR, IT, Patient Services, and Leadership, to ensure consistent messaging and alignment with organizational goals.
• Create engaging content for internal communication channels, including newsletters, emails, intranet portals, digital signage, and company-wide meetings.
• Manage the editorial calendar for internal communications, ensuring timely delivery of relevant and impactful content.
• Monitor and measure the effectiveness of internal communication initiatives through metrics, feedback, and employee engagement surveys.
• Provide communications of internal engagement activities, like town hall meetings, team-building events, and other internal events to foster a sense of community and collaboration among employees.
• Provide guidance and support to department heads and managers in crafting effective communication strategies for their teams.
• Stay current on industry trends, best practices, and emerging technologies in internal communications to continuously improve strategies and tactics.
• Serve as a trusted advisor to senior leadership on internal communication matters, including change management initiatives, organizational announcements, and crisis communication.

Non-Essential Functions:

• Other duties as assigned.

PHYSICAL REQUIREMENTS:

The physical requirements of this position are identified below.  Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

CORE COMPETENCIES – WE CARE:

• Welcoming: Anticipates customer requirements and gives high priority to customer satisfaction and service.  Handles problems quickly and efficiently.  Maintains a pleasant, positive and professional approach. Embraces opportunities to help team members, stakeholders, and other departments.
• Equitable: Creating equitable access and opportunity for all through education, practicing inclusive behavior, elevating others’ voices, creating spaces for honest conversation, and listening without judgment.  Values and uplifts our collective diversity within in our agency.
• Confidential: Respects the information shared by our patients, employees, and vendors and maintains appropriate confidentiality.  Follows all policies and laws that protect private & privileged information.
• Accessible: Is available and approachable to others, open-minded, fair and non-defensive.  Appreciates constructive feedback and is a team player.  Demonstrates good listening skills.
• Respectful:  Values diversity and treats everyone with dignity and courtesy.  Dependable and courteous of other people’s time and commitments.
• Empathetic: Demonstrates interest and understanding in other people’s feelings, attitudes and reasoning.  Maintains an open and non-judgmental demeanor that is patient, flexible, and understanding.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the overall knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Minimum Education:

• Bachelor's degree in Communications, Public Relations, Journalism, or related field.

Minimum Work Experience:

• A minimum of 5 years of experience in communication role, preferably in a similar industry/sector.
• Experience in developing and executing communication strategies for organizations, health care industry a major plus.
• Strong writing, editing, and storytelling skills with the ability to tailor messages for different audiences and channels.
• Proficiency in using communication tools and platforms, such as intranet systems, email, and digital collaboration tools.
• Excellent project management skills with the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.
• High attention to detail and accuracy in all communications and deliverables.
• Knowledge of change management principles and techniques is a plus.
• Demonstrates good judgment and critical thinking
• Being a creative visual thinker, brainstorming with a team, and proposing unique solutions.
• Strong interpersonal skills with the ability to build relationships and collaborate effectively with stakeholders at all levels.
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Organized and process-driven, familiarity with Trello or other project management tools a plus.
• Equal understanding of Apple and Windows platforms.

Agency Standard Requirements:

• Strong commitment to quality health care and excellent customer service is required.
• Must thrive in a fast-paced, rigorous environment with changing priorities.
• Ability to meet deadlines and work under pressure.
• Must demonstrate high-level computer skills, including Microsoft Word, Excel, and Outlook.
• This position may require travel to other sites and locations; if using a personal vehicle to meet this requirement, a valid CA driver’s license and current auto insurance in compliance with the minimum requirements of CA vehicle code are required.
• Abortion patients are cared for at each of our health centers and in part through the administrative, support, and other non-clinical services provided at all PPOSBC locations and by all PPOSBC employees, and supporting these critical services is an essential job duty and fundamental responsibility of all employees.