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Crystal Stairs

CDSS - Quality Assurance Program Specialist

Crystal Stairs, Los Angeles, CA, United States

Crystal Stairs, Inc.

Improving the Lives of Families through

Child Care Services, Research, and Advocacy

Crystal Stairs is committed to building and sustaining a diverse, fully vaccinated workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of activities or operations.

CDSS Case Management - Quality Assurance Program Specialist

What We're Looking For:

We are seeking a Quality Assurance Program Specialist who can conduct program monitoring and is responsible for case file review, record keeping, records review, data collection, and reporting:

  1. Conduct ongoing compliance case file reviews for the Family Services CDE Department.
  2. Ensure findings reports are completed each quarter for assigned programs.
  3. Review files, documents, and processes for compliance with contract and agency requirements. Ensure accuracy and completeness of information reviewed.
  4. Validate that documentation is submitted within specific time frames and is accurate in accordance to contract requirements and department standards.
  5. Keeps knowledge current with regulatory requirements and contract changes.
  6. Understand monitoring processes for the Family Services CDE Department.
  7. Validate that work and reports are timely according to regulation.
  8. Input results into a database or Excel or other application.
  9. Identify problem areas, if any, help develop solutions to increase compliance, gain efficiency and maximize quality of service.
  10. Participate in ad hoc work groups, committees and planning meetings.
  11. Perform other duties to support department and agency goals as assigned by the CDE Program Coordinator.
  12. Be able to work harmoniously and productively with others in a culturally diverse environment.
  13. Be able to accept and implement constructive criticism related to performance.
EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES YOU SHOULD POSSESS:
  • Bachelor degree from an accredited university
  • 2-4 years of related work experience in subsidy programs may be substituted for degree.
  • A minimum of two (2) years working with subsidy programs with compliance or quality review.
  • Must have knowledge of monitoring protocols, performance standards, County, State and Federal contract requirements for the Stage 1 and CDE funded child care programs.
  • Demonstrated proficiency with MS Office Suite and custom applications.
  • Excellent writing skills
  • Knowledge of agency policies and procedures, workflow and process maps, and organization structure.
  • Knowledge of regulations for Stage 1 and CDE funded programs.
  • Knowledge of regulations for Title V.

Total Package of Benefits

  • Medical/ Dental/ Vision - Agency Paid for 2022!
  • 401k Matching Options
  • Flex Spending
  • Pre-paid Legal Services
  • Sick and Vacation Time
  • Paid Holidays and Winter Break
  • Opportunity for Growth and Development
  • Robust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM

Crystal Stairs, Inc. is committed to building and sustaining a fully vaccinated, diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Requirements: Must be fully vaccinated and remain fully vaccinated against COVID-19. Per the CDC, fully vaccinated means at least 2 weeks after (1) a second dose in a 2-dose series, or (2) a single-dose vaccine, and this status and definition applies to COVID-19 vaccines currently authorized for emergency use or approved by the U.S. Food and Drug Administration.

For more information about Crystal Stairs, please visit our website at: www.crystalstairs.org