Solution Consultant

Job Description

Job Description

The Manager, Solution Consultants is responsible for accomplishing Sales and Client Success Team department revenue attainment objectives, the major tasks as outlined below, the performance management of current staff, recruiting, selecting, orienting, and training new staff. You will work with the Territory Sales and Account Executives to assist in the sales process for both new and existing accounts for software and service offerings of HCHB where you are considered the subject matter expert. You will be responsible for the overall maintenance of HCHB demo databases and software, product demonstration scripts, configuring demo equipment as needed, creating and maintaining any pre-demo sales discovery documentation that is required for you and your direct reports by sales prior to scheduling product demonstrations. You will look for new and innovative solutions to present HCHB solutions in their best light and provide the product management team your insight on product improvements based on buyer feedback.

MAJOR TASKS, DUTIES AND RESPONSIBILITIES

• Display a deep understanding of HCHB's core product features and functionality, the ability to demonstrate key features of HCHB software solutions including Agency Management, Pointcare, Smart Scheduling and Care Manager, all Tech Enabled Services solutions including the use of client stories to drive the value of HCHB.
• Performance management of existing Solution Consultant staff.
• Recruiting, orienting, training and general onboarding of new staff.
• Provide sales demonstrations (both on-site and via webinar) with current territory sales representatives on your area of expertise
• Assist sales and account executives in discovery calls.
• Provide sales and account executive team product knowledge support and training as needed.
• Provide RFP/RFI assistance.
• Maintain a strong working relationship with the Product Management team to ensure sales related issues are communicated to the team and vice versa.
• Assist in maintaining the sales database.
• Creates and maintains demo scripts and presentation outlines for responsible products.
• Participate in weekly Sales & Marketing status meetings; Present product features and updates as well as provide input on sales related activities.
• Spend time in customer locations as needed to understand the software features/functionality that are important to the sales process.
• Attend conferences and trade shows as needed.
• Maintain a working understanding of key regulatory issues, financial processes, state regulations and HCHB policies and procedures.
• Maintains a knowledge of key third party software products.
• Lead and/or backup with clinical demonstrations as needed for sales presentations with current HCHB territory sales representatives on all HCHB software solutions for home health, hospice and personal care including Agency Management, PointCare, Analytics and reporting, Care Manager.
• Owns maintaining the Sales or other sales related databases with appropriate clinical data to be used during sales demos (webinar or on-site).
• Assist with major database preparations/presentations as assigned by marketing or sales executives for trades shows and conference.

Related Work Experience and Other Skills

• HCHB proficiency is required.
• 3+ years' work experience in healthcare setting, preferably home care setting.
• RN or LPN strongly preferred.
• Resourceful, energetic, and consultative by nature.
• Confident and assertive with the ability to develop strong prospect relationships.
• A clear communicator and professional presenter, able to make well-reasoned recommendations to all level of the organization.
• Strong interpersonal skills, with the ability to influence in order to achieve results.
• Excellent command of verbal and written language and excellent presentation skills.
• Process oriented, yet flexible concerning calling/campaign response priorities.
• Excellent time management and organizational skills.
• Ability to work as a team player.
• Works with confidential patient information.
• Overnight travel required.
• Bachelor's Degree in related fields preferred, but not required.
• Previous experience in home health, hospice and personal care required, familiarity with clinical roles and regulatory environment.
• Equivalent combination of education and experience will be considered.
• Experience with Microsoft Office product suite.

HCHB requires all applicants to be US citizens or have a green card allowing them to work in the US without being subject to export control restrictions.

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