Awardco
Director of Implementation
Awardco, Lindon, UT
Awardco is reimagining the workplace to be more rewarding, supportive, and fun for everyone. As one of the fastest-growing companies in the employee experience industry, our mission is to help employees love what they do, love where they work, and get recognized for their efforts-especially our own employees! And as winners of Glassdoor's Best Places to Work, Best in the Brightest in the Nation, and Great Place to Work, we do much more than talk the talk.
As the Head of Implementation at Awardco, you will be a key leader in our organization, responsible for overseeing and driving the successful implementation of our solutions for clients across various segments. Your strategic vision and exceptional leadership will ensure that our clients have a smooth and impactful onboarding experience.
What you will do:
Awardco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Disclaimer: Please be aware that all official communication regarding your application will only come from an email address ending in [redacted] If you receive any communication from a different domain, it may be fraudulent, and we encourage you to report it.
As the Head of Implementation at Awardco, you will be a key leader in our organization, responsible for overseeing and driving the successful implementation of our solutions for clients across various segments. Your strategic vision and exceptional leadership will ensure that our clients have a smooth and impactful onboarding experience.
What you will do:
- Develop and execute the overall implementation strategy for the company, ensuring alignment with organizational goals and client needs.
- Lead and mentor the implementation team, fostering a culture of excellence, collaboration, and client-centricity. Provide guidance and support to ensure successful project execution.
- Collaborate with the sales team to understand client requirements and expectations during the onboarding process. Act as a key point of contact for client escalations and ensure prompt resolution.
- Oversee multiple implementation projects simultaneously, ensuring timely delivery and adherence to quality standards. Monitor project milestones and take proactive measures to mitigate risks.
- Continuously review and optimize the implementation process, identifying opportunities for streamlining and enhancing client experience.
- Collaborate with other departments, including sales, product, and support, to ensure a seamless client journey and alignment on customer-related initiatives.
- Bachelor's degree in Business Administration, Management, or a related field.
- 7+ years of experience in project management or implementation, with at least 3 years in a leadership or managerial role.
- Proven track record of leading successful implementation teams and driving exceptional client outcomes.
- Excellent leadership and team management skills, with a focus on fostering a positive and collaborative work environment.
- Strong client-facing abilities, with exceptional communication and interpersonal skills.
- Ability to manage multiple projects with competing priorities and deadlines.
- Familiarity with HR technology, employee engagement platforms, or recognition solutions is advantageous.
- One of the fastest growing companies in the Nation: 3x 500, 2x Deloitte Technology Fast 500, 2x Mountain West Capital Network Fast 100, 3x Fast 50 (Utah Business), and 3x UV50 Fastest Growing Companies (BusinessQ), to name just a few
- Great Place to Work certified, one of the Best and Brightest companies to work for, and ranked on the Salt Lake Tribune's Top Workplaces
- A revolutionary, client-approved product
- Leadership that listens
- New 200,000 sq. ft. headquarters
- Renowned investors, both local and national
- Cool swag, endless snacks, and a fun work environment
Awardco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Disclaimer: Please be aware that all official communication regarding your application will only come from an email address ending in [redacted] If you receive any communication from a different domain, it may be fraudulent, and we encourage you to report it.