Office Manager

Benefits:

Healthcare stipend

401(k) matching

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Office Manager

CertaPro Painters is a leader in the residential and commercial painting industry throughout North America. We are an organization of professional painting contractors specializing in beautifying homes and buildings; interiors, exteriors, commercial, offices, and condominiums. Our success has been built on the foundation of delivering certainty to our customers – certainty of a job well done. We focus on the details of every project and most importantly, we focus on our clients.

Position Overview:

Provide support to the following functions: Marketing, Sales, Financial, Administrative, Human Resource and Business Development.

Work with customers over the phone to schedule all aspects of the job before the start of the job, schedule the jobs, kick off the jobs on site, follow up with the homeowners and crews as the job is being produced, close the jobs out.

Responsibilities:

Create sales packages, send and schedule estimates for Sales Associates

Send estimate follow up letters to customers with Sales Associate’s direction.

Ensure all marketing tactics are executed as per the Company’s Annual Marketing Plan.

Ensure all customer mailing lists are up to date.

Perform commercial telemarketing.

Maintain inventory and update all point of sale material.

Order paint and materials with Production Associate’s direction.

Enter Annual Financial Plan (AFP) into QuickBooks.

Issue Purchase Orders (PO’s).

Pay all bills and maintain all files.

Manage paperwork for new hires and terminated employees.

Conduct constant follow ups with customers.

Participate in regional or national on-going training conferences/meetings.

Lead and mentor the Job Site Supervisors (painting crew leads) by providing them the support and guidance they need to manage their crews efficiently and effectively

Provide an exceptional customer service experience and resource for our home and business owners to dramatically differentiate ourselves from our competition

Recruit, hire and retain the best Painting Crews and job site supervisors in the business

Work hand in hand with the Sales Associate and Office Manager to drive production schedules, crew staffing and flow of work.

Respond to client concerns or issues with a positive attitude, a solutions oriented approach and quick & efficient resolution.

Be a team player. Over-communicate and collaborate with our team to help ensure success, deliver positive results and drive growth for the business.

Some (but not limited to) careers we have seen be successful

Restaurant Managers

Roofing Managers

Landscape Managers

Desired attributes + skills

Strong Communication skills are a must including a friendly + positive demeanor

Spanish speaker - highly preferred (not required)

High attention to detail, strong work ethic and a problem solver

Multi-tasking

Ability to work closely with painting crews

Unrestricted driver's license and clean driving record

Ability to work Monday-Friday with some Saturdays and some nights depending on the project if needed

Experienced with social media and digital marketing

Organized

Knowledge of Microsoft office packages

Proficiency in QuickBooks (preferred)

Excellent verbal and written communication skills

Benefits/Compensation:

Paid time off

HealthCare Stipend

Retirement plan with match

Great company culture and values

Extensive corporate training

Company provided phone

· Salary range: 50K to 65k + bonuses (adjusted based on experience)

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to CertaPro Painters Corporate.