Senior Maintenance Manager

What perks can you expect?

• Full benefits including Medical, Vision, Dental, 401K & more!
• Discounts on retail, food & beverage, and more!
• Fast-paced and active position – get your step counter ready! 
• Work in a dynamic, culturally diverse team from around the globe
• The chance to work in an inclusive culture and make life-long friends 
• Opportunities for career growth or future work at other Pursuit locations 
• Access to one of the world’s most beautiful and iconic National Parks 

What will be your daily pursuit?

We are seeking a highly skilled and experienced Senior Maintenance Manager to join our team. The Senior Maintenance Manager will be responsible for overseeing all maintenance activities and projects for eight locations on the west side of our Glacier Park Collection. This role manages a team of maintenance technicians and ensures the efficient operation of our facilities and equipment.

What will you do in this job?

1.    25% Trades Maintenance and Repair

Assist with the daily maintenance of operations as needed. This includes minor plumbing, electrical, mechanical, and carpentry repairs. Assist with snow removal and minor Grounds work. Ensure the accurate identification of all parts required for repairs and coordinates with the timely ordering of parts and supplies. Identify, establish, and perform all necessary preventative maintenance for all building system equipment.

2.  20% Oversee the daily operations of the Maintenance Department

Develop and implement departmental operating plan.  Coordinate the efforts of the department.  Ensure excellent customer service and department follow through.  Conduct regular facility inspections.  Assess the condition and needs of the department.  Ensure department safety and training objectives are met.  Monitor efficient spending.

3.   10% Documentation and Communication (paper and electronic)

Use computer-based maintenance program to document work orders and track material usage. Follow departmental guidelines and goals. Participate in the work order dispatch system in accordance with department guidelines. Use radio for communications in accordance with department guidelines.

4.   10% Customer Service

Maintain a positive and cooperative work environment with all guests, co-workers, staff, and supervisors. Assess the needs of the department and make suggestions for continious improvement. Inform supervisors of departmental issues and problems. Respond to requests in an efficient and cooperative manner. Attend relevant meetings and training. Maintain a clean and professional appearance and be in uniform and identifiable at all times. Ensure proper entry procedures and notifications are followed.

5.  20% Training and Support

Provide training and support to staff relating to trade.  Assist with plan review for projects.  Assist with the development of project schedules.  Provide inspection and support as owner representative for projects.  Ensure that trade work meets current code compliance.

6. 15% Supervision of Staff

Assist with the identification and scheduling of necessary training to advance employee development.  Assist with the organization and prioritization of tasks.  Support and develop policies and procedures for the department.  Disseminate appropriate information to staff.  Use situation report and review to ensure good communication.  Encourage innovation and change within the department.

What skills and experience do you need for this job?

• Requires a general contractor background, master trade's license or at least 3 years’ experience in facilities maintenance of a large property complex – preferably hotel.
• Minimum of 5 years’ experience supervising/managing employees of different skill bases.
• Previous experience in managing large scale projects.
• Strong organizational and supervisory skills.
• Must possess good oral and written communication skills and blueprint reading skills.
• Must possess knowledge of construction safety regulations and general building codes.
• Carpentry, basic electrical wiring, basic plumbing and commercial kitchen equipment repair skills are required.
• Some knowledge of State, Federal and Historical construction codes and safety regulations.
• Good human relations skills in dealing with guests, staff, and operating management.
• Knowledge of personal computer, email programs, applications of databases (computer maintenance management systems), project management software and spreadsheets is required.
• Must have knowledge of and be able to use power tools. 

What will your work environment be like?

• Work is indoors and outdoors (in changing outside temperatures/weather conditions).
• Job requires standing, walking, bending, handling, reaching, grasping, lifting 50 lbs., and repetitive motions.
• Steel-toed shoes required.
• Non-smoking environment.

Pursuit is a hospitality and attractions company that connects guests and staff to iconic places through unforgettable and inspiring experiences and strives to become the world’s leading provider of experiential adventure travel.  Pursuit generates revenue and shareholder value as one of two business units operated by Viad, an S&P SmallCap 600 international experiential services company, traded on the New York Stock Exchange under the symbol VVI. 

We deliver rich travel experiences to the global market in iconic destinations through its unique hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours and travel products. Today, the company enjoys strong perennial demand with operations in or adjacent to Banff, Jasper and Waterton Lakes National Parks in Canada, and Glacier and Denali National Parks in the United States in addition to FlyOver Canada in Vancouver, B.C., FlyOver Iceland in Reykjavik.  In addition, new attractions coming soon include two FlyOver theater attractions in Las Vegas and Toronto, and a premier oceanfront geothermal lagoon experience near Reykjavik, Iceland - Sky Lagoon. The company is executing an aggressive growth strategy, expanding into multiple geographies and iconic locations that enjoy perennial visitor demand. 

We are strengthening and improving our culture, our attractions and our operations to deliver these unforgettable guest and staff experiences. We will work hard to refine and execute our strategic plan for the expansion of the business, accelerate profitable revenue growth through strategic capital deployment, drive strong organic growth of our existing businesses, and acquire unique and complementary businesses. We will work tirelessly to build a strong entrepreneurial, fun and rewarding culture for our team members. 

Closing

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.   
Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team!  
 
We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com. 
 
We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted. 

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