Partner Engineering Lead, Global Partner Engineering & Operations

Who we areAbout StripeStripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.About the teamThe Global Partner Engineering and Operations (PE&O) team is an essential part of Stripe’s broader Global Partnerships organization and a cornerstone of our success. We are responsible for driving new partner implementations and programs while ensuring the efficiency and reliability of both new and existing partnerships. Positioned at the intersection of engineering and our partners, we serve as a vital link that fosters seamless collaboration, which is crucial for Stripe’s rapid growth trajectory.The PE&O team comprises a hybrid mix of both technical and non-technical professionals focused on operational execution with financial ecosystem partners critical for our growth and adoption. We ensure smooth technical onboarding and implementation with partners, manage recurring KTLO (Keep-The-Lights-On) operations, and monitor stringent quality and performance targets. Our team also drives partner-agnostic programs and initiatives to address broad ecosystem challenges and builds technical solutions and tools that enhance operational efficiency and scalability.As a dynamic and versatile team, we take on a variety of responsibilities daily. On any given day, you can find us driving alignment and coordination among cross-functional teams and partners on critical operational activities, analyzing insights and trends from our data to inform decision-making, and developing tools and processes to scale our impact. The partnerships we cultivate are not just instrumental—they significantly influence Stripe’s ecosystem, and the products born from these collaborations touch millions of users worldwide.What you’ll doAs the Partner Engineering Lead, you will take on a strategic leadership role that combines business acumen with technical expertise to drive our technical partner engagement strategy. You will lead our Partner Engineering team, ensuring robust technical support and successful integration of our solutions for our financial ecosystem partners. In this pivotal position, you will act as the key liaison between our partners and internal teams, fostering strong relationships that are essential to achieving our business goals.In this first-of-its-kind hybrid leadership role within Stripe Global Partnerships, you will collaborate closely with the Global Head of Partner Engineering & Operations (PE&O) to develop and execute a strategic vision that aligns with Stripe’s overall business objectives. You will be responsible for identifying organizational gaps and opportunities for technical impact, proposing new projects and initiatives that contribute to Stripe’s growth priorities.Additionally, you will oversee programs and initiatives focused on process automation and the development of better tools for internal operations. This will involve assessing current workflows, identifying areas for improvement, and implementing solutions that enhance operational efficiency and scalability.ResponsibilitiesDevelop, articulate, and execute the overarching partner engineering strategy, aligning it with the company’s goals and objectives.Collaborate with executive leadership to define partner engagement initiatives and prioritize projects based on business impact and partner needs.Drive continuous improvement initiatives within the Partner Engineering team to enhance efficiency, effectiveness, and partner satisfaction.Lead, mentor, and develop a new and high-performing team of Partner Engineers, fostering a culture of excellence, collaboration, and continuous learning. Build and maintain strong relationships with key technology partners across the financial ecosystem (banks, card networks, local payment methods, and more); ensuring alignment on technical integration and collaborative initiatives.Work closely with technical account managers to serve as the primary technical liaison for our top strategic partnerships, addressing technical inquiries and facilitating seamless communication.Collaborate with core product management/engineering, and partnerships teams to ensure alignment on partner requirements and strategic initiatives.Define and track key performance indicators (KPIs) to measure the impact of partner engineering initiatives on business success.Who you areWe’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.Minimum requirements12+ years of experience in partner engineering, solutions engineering, or a related technical discipline, with at least 4 years in a leadership role.Strong understanding of software solutions, APIs, integration technologies, and the payments partner ecosystem.Proven track record of leading high-performing teams and managing cross-functional projects in a fast-paced environment.Excellent strategic thinking and problem-solving skills, with a focus on delivering exceptional partner and customer experiences.Exceptional communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels.Preferred qualificationsExperience in enterprise software or SaaS technology environments.Familiarity with DevOps practices and agile methodologies.Previous experience in partner relationship management and business development.Strong track record of building automation and tools to improve internal business processesKnowledge of payments industry regulations and compliance standards relevant to technology solutions.