Senior/ Entry Dispatcher (13388, Grade HC7/ HC6)

Salary : $51,236.00 - $90,739.00 Annually

Location : Silver Spring, MD

Job Type: Career

Job Number: 13388

Department: MC Parks

Division: Mont Park Police Division

Opening Date: 11/08/2024

Closing Date: 12/6/2024 11:59 PM Eastern

Description

The Maryland-National Capital Park and Planning Commission (M-NCPPC), a six-time National Recreational and Parks Association Gold Medal Award Winner, is seekinga Park Police Dispatcher candidates to work at the Park Police Headquarters, Montgomery County Department of Parks, Silver Spring, Maryland.

Behind the vast and diverse Montgomery Park system that hosts 424 parks and encompasses nearly 37,000 acres of park land, there is a robust team within the Park Police Division dedicated to protecting the park system and residents of Montgomery County, Maryland.

Under general supervision, the Senior/ Entry Dispatcher will receive calls and dispatch officers for Park Police assistance, respond to inquiries, and provide routine information to citizens as appropriate. A successful candidate will also demonstrate strong reliability, and excellent communication and customer service skills to perform at an exceptional level.

This position can be filled at the Senior Level (Grade HC7, $51,236.00 - $90,739.00) or at the entry level (Grade HC6, $47,419.00 - $83,983.00).
Examples of Important Duties

• Receive calls for Park Police service. Obtain pertinent and accurate information from callers to determine exact nature of services required and forward calls to the appropriate individual as needed. Determine the type of call based on limited or fragmented information, assign the call type and appropriate emergency or routine response code. Dispatch appropriate Park Police unit based on location. Enter and code information in computer systems (e.g., computer aided dispatch (CAD) in real time).
• Operate two-way radio to monitor and communicate emergency and routine radio traffic with Park Police units and records officer activity. Maintain current location and status of each unit and dispatch closest available unit to calls for service. Provide emergency services notification as needed (e.g., fireboard, ambulance or hazmat). Monitor Commission, County Police, and emergency service radio channels.
• Operate computer terminal and various computer systems (MILES, NCIC, MVA) to obtain information (e.g., criminal history, wants, warrants, MVA data). Send, receive, and respond to communications with other law enforcement agencies. Enter and maintain files for arrest warrants and stolen property. Maintain impound data.
• Contact Commission staff and external agencies to provide information and relay messages. Operate alphanumeric and computerized paging systems to provide emergency notifications and incident updates to division and other Commission staff.
• Monitor alarm systems and closed-circuit cameras of assigned Commission property and facilities and notify Park Police units as appropriate.
• Assist in the maintenance of communication equipment and calls for service and repair.
• Log data (e.g., alarms, messages, volunteer logs, part-time employment logs for officers, impounded vehicles) and maintain confidential files.
• Assists in training new public safety communications technicians according to the Communications Field Training and Evaluation Program (CFTEP). (Senior Level)
• Perform other related duties and responsibilities as required.

Important Skills and Characteristics:

• Skill in operation of: (a) personal computer with applicable software (e.g., CAD, MILES, NCIC); (b) communications equipment; and (c) general office equipment.
• Ability to: (a) understand a system of procedures; (b) apply principles to solve practical problems; (c) perform basic arithmetic; read technical reports and correspondence; (d) write routine records and correspondence; (e) speak clearly; (f) analyze problems and take appropriate action under stress; (g) organize and prioritize work; (h) quickly receive and record accurate information using automated systems; (i) read a map and provide directions to citizens and officers; (j) provide courteous service; (k) perform multiple tasks simultaneously; and (l) maintain confidentiality.

Minimum Qualifications

Senior Public Safety Communications Technician

1. High school diploma or Certificate of General Educational Development (GED).
2. Eighteen (18) months of law enforcement, public safety communications, or closely related field.
3. Successful completion of Criticall Public Safety Dispatcher/Call Taker or equivalent skills test.
4. Good character (i.e., must pass background investigation).
5. Must have current Criminal Justice Information Systems (CJIS) certification and National Crime Information Center (NCIC) CN1 certification at time of hire. If certifications are lapsed, then recertifications are obtained within three (3) months of employment).

Entry-Level, Public Safety Communications Technician

1. High school diploma or a Certificate of General Educational Development (GED).
2. Successful completion of Criticall Public Safety Dispatcher/Call Taker or equivalent skills test.
3. Good character (i.e., must pass background investigation).
4. Obtain within six (6) months of employment Criminal Justice Information Systems (CJIS) certification and National Crime Information Center (NCIC) CN1 certification.

Supplemental Information

Classification Specification: Senior Public Safety Communications Technician/Public Safety Communications Technician

May be subject to medical, drug and alcohol testing.
Working Conditions:
Works in the park police communications center. Work level can fluctuate from minimal to fast paced and high volume. May be: (a) required to perform multiple tasks simultaneously under pressure; (b) exposed to frustrated and upset persons; (c) exposed to life-threatening situations; (d) required to work weekdays/nights, weekends and holidays; (e) required to work additional hours beyond assigned shift; (f) required to work during inclement weather and other adverse conditions. Work is subject to on-call rotations; work is sedentary and requires the employee to sit for extended periods of time.

Supplemental Information

• Successful candidates must satisfactorily complete formal instruction and on-the-job training within one year of hire.
• Performs duties under electronic monitoring to include the recording of all telephone conversations and radio transmissions.
• Performs work assignments in a 24/7 environment and may be required to work rotating shifts (days, evenings, midnights), weekends and holidays.

The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor.

Applicants with Disabilities under the Americans with Disabilities Act.

If you require accommodations or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications at or 301-454-1411 (Maryland Relay 7-1-1)

M-NCPPC will make all efforts to reasonably accommodate you.

THE MARYLAND-NATIONAL CAPITAL PARK AND PLANNING COMMISSION

2024 BENEFIT SUMMARY FOR MERIT SYSTEM EMPLOYEES

The following benefit summary is provided for informational purposes only and is not, nor should be construed as an employment agreement with the M-NCPPC, implied or actual. It is not all-inclusive and is subject to change. Benefits listed are extended to all Merit System employees of the Maryland-National Capital Park and Planning Commission (M-NCPPC). All plans are optional except the Defined Benefit and Long-Term Disability plans.

Eligibility
You have 45 days from your hire date to elect your benefits. Your coverage begins on the first of the month following receipt of your enrollment forms and required documentation.

Retirement Programs

• Defined Benefit Plan (Mandatory Participation) - Plan E excludes FOP members.

Plan: Employee Contribution
Plan C: 9.5%*of base salary (FOP members only)
Plan E: 4% of base salary up to maximum Social Security Wage Base (SSWB) and 8% in excess of SSWB.

• Deferred Compensation ICMA-RC-457 plan (Optional)
• Traditional and Roth IRAs (Optional)

Health Insurance Plans (FOP Members Pay 23% for Medical, Prescription and Dental and same as all other employees for Vision.) All other employees pay percentage below.

• Medical
  • Kaiser Permanente Health Maintenance Organization (HMO) with Prescription Plan - (15%)
  • UnitedHealthcare Select Exclusive Provider Organization Health Plan (EPO) - (20%)
  • UnitedHealthcare Choice Plus Point of Service (POS) - (20%)

Prescription - CVS Caremark - (15%)

Dental - Delta Dental PPO and DeltaCare USA HMO - (20%)

Vision - EyeMed - (80% of Low Option plan paid by Commission. Any balance paid by employee.)

• Low, moderate, and high options are available. Frequency of covered services differs.

Flexible Spending Accounts (Employee Pays 100%)

• Medical Account - Maximum annual contribution: $3,050
• Dependent Care Account - Maximum annual contribution: $5,000

Long-Term Disability Insurance (Mandatory Participation)

• Employee Pays 20%: Commission Pays 80% (FOP Members Pay 100%)
• Benefits paid at 66 2/3% of base salary, maximum of $6,000/month

Supplemental Long-Term Disability Insurance (Employee Pays 100%)

• Benefits paid at 66 2/3% of base salary that exceeds $108,000; capped at $216,000

Basic Life and AD&D Insurance (Employee Pays 20%: Commission Pays 80%)

• Two (2) times base salary; maximum benefit is $200,000 for each
• Automatic coverage with opt-out provision

Supplemental and Spouse/Dependent Life Insurance (Employee Pays 100%)

• Supplemental - 1,2,3,4, or 5 times base salary; maximum benefit is $750,000
• Spouse/Dependent Combination - $10,000/$5,000, $20,000/$10,000, or $30,000/$15,000

Sick Leave Bank (Contribution and Benefit hours prorated for part-time employees)

• Employees have 60 days from date of hire to enroll.
• Employee contributes 8 leave hours each year
• Annually covers up to 688 hours for own serious medical condition, and 480 hours for parental responsibilities (birthadoption or foster care), and 80-160 hours for serious medical condition of an immediate family member

Leave Programs

• Annual: 15 days per year
• Personal: 3 days per year (12-month waiting period)
• Sick: 15 days per year
• Holidays: 11 days per year

Other Benefits

• Credit Union
• Employee Assistance Plan
• Legal Services Plan
• Tuition Assistance Program
• Wellness Program
• Work-Life Program

For a more detailed description of benefits, please contact the Commission's Health and Benefits Office at benefits@mncppc.org or 301-454-1694.

01

To help us determine if you will qualify for the CJIS and NCIC certifications needed for the Senior/ Entry Public Safety Communications position, please answer the following questions by indicating YES or NO, and provide all details as requested:Conviction or currently under indictment for any felony (to include any drug-related offense involving a controlled dangerous substance (CDS), narcotic, or marijuana)?

• Yes
• No

02

Any pending charge(s), charge(s) without disposition (to include any drug-related offense involving a controlled dangerous substance (CDS), narcotic, or marijuana?

• Yes
• No

03

Any outstanding warrants?

• Yes
• No

04

Any incarceration *Defined by the DOJ as "Incarceration is the long-term confinement of convicted and sentenced offenders."

• Yes
• No

05

Conviction for misdemeanors within the last 10 years?

• Yes
• No

06

More than three (3) misdemeanor convictions older than 10 years?

• Yes
• No

07

Conviction of any computer-related crimes?

• Yes
• No

08

Conviction for any offense where you are still under the supervision of the Dept. of Public Safety and Correctional Services (DPSCS) Parole and Probation?

• Yes
• No

09

Conviction of any offense relating to Identify Fraud?

• Yes
• No

10

Any arrests for a Sex Offense, Child Pornography, or related charge?

• Yes
• No

Required Question