Dispatcher II

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation from an accredited high school or equivalent, plus two (2) years of related call taking or dispatching experience, or operating a 2-way or multi-channel radio.

Licenses or Certifications:

• None

Notes to Applicants
The Dispatcher II will be an integral part of the Parking Enterprise Division. This position will report directly to the Parking Enforcement Supervisor and will be responsible for deploying assets to assigned areas of the City to enforce parking and ground transportation regulations, law, and city ordinances. This position serves as a City ambassador, assisting members of the public and visitors, enforcing parking and ground transportation laws and reporting damage or vandalism in the public right of way.

Additional Information:
To be considered for employment in this position applicants must comply with Department of Transportation Federal Regulations and the City of Austin Drug Policy.

Watch the video linked below to learn more about Austin Transportation and Public Works and its role in the region's mobility landscape.

Inside TPW : https://www.youtube.com/watch?v=wu4fqWGoH0E

Working for the City of Austin provides a number health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. For more information on City of Austin Benefits click here!

Regarding your Application:

A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history (to include all job duties responsibilities and employment dates) on your online application. The application is an official document; incomplete applications will not be considered (e.g., "see resume" or "see Linked In Profile"). Resumes will not be used to qualify for the position and will not be used to recommend salary.

Assessment:

This position may require a skills assessment.

Close Job Posting:

Department may close the job posting at any time after 7 days.

90 Day Provision for Additional Vacancy:

This posting may be used to fill other vacancies in other sections within the Division. Decisions on assigned section will be made at the time of hire based on business needs.

Office Location Notes:

Office location is subject to change based on department needs and programs.

Austin Transportation and Public Works positions are not at 100% remote operation.

Video Conferencing Software Technology:

The Austin Transportation and Public Works Department uses the communication platform, Microsoft Teams, to conduct virtual interviews.

Preferred Qualifications
Preferred Experience:

• Experience dispatching personnel including decision making.
• Experience coordinating personnel by providing clear and concise communication.
• Experience with two-way radio and understanding of radio etiquette.
• Experience preparing written responses to customers and the input statistics into Share Point system.
• Experience with the City of Austin's CSR system.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Schedules and dispatches workers; work crews; equipment; or service vehicles to appropriate locations according to trouble calls received from field service personnel.

Schedules and loans out pool vehicles to authorized employees.

Initiate, enter and update "Calls For Service" into Computer Aided Dispatch/Computer System Emergency Notification System during emergency and non-emergency situations.

Operate and monitor fire alarm system for department and external buildings. Monitor security/emergency equipment/systems and closed circuit television monitors; Report breaches of security to appropriate personnel.

Operate/monitor multi-channel radio, audio/video, multi-agency and multi-jurisdictional alpha paging systems.

Records and maintains files and records of customer requests; work of services performed; charges; expenses; inventory; and other dispatch information on appropriate forms or logs.

Confers with customers or other personnel to address questions; problems; and requests for service or equipment.

Enter and dispatch work order service requests. Relays technical assistance; work orders; messages; and information to or from work crews, supervisors and field inspectors using telephones and two-way radios.

Prepares daily work log information for reports.

Determines types or amount of supplies needed and places orders, accordingly.

Coordinates emergency response including evacuation process.

Responsibilities- Supervision and/or Leadership Exercised:

• None

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of basic radio codes and operations of the dispatch console.
• Knowledge of procedures involved in dispatching customer services.
• Knowledge of basic office procedures.
• Knowledge of streets and highways in Austin/Travis county area.
• Knowledge of city practice, policy and procedures.
• Knowledge of safety practices and procedures.
• Skill in oral and written communication.
• Skill in planning and organizing.
• Skill in using computers and related software applications.
• Skill in handling multiple tasks and prioritizing.
• Ability to respond quickly and calmly in emergency situations.
• Ability to use two-way radios.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to establish and maintain good working relationships with City employees and the public.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.