Strategic Account Manager

Requisition: 2024-154210 Strategic Account Manager Job Locations US-CA-SACRAMENTO | US-WA-VANCOUVER | US-WA-SEATTLE ID 2024-154210 Line of Business PharMerica Position Type Full-Time Pay Min USD $80,000.00/Yr. Pay Max USD $90,000.00/Yr. Our Company PharMerica Overview As a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the company's success! The Strategic Account Manager cultivates and maintains an on-going strategic relationship with their pharmacy clients. They are responsible for the ensuring customer satisfaction with pharmacy services, issue resolution and overall retention of their clients. Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. Under the direction of the Vice President, Strategic Accounts, the Strategic Account Manager will maintain the on-going relationships and partnerships at all levels of the organization in order to achieve revenue, net bed growth, and retention goals. This position requires entails 50% travel within the assigned territoryof the Pacific Northwest. Applicants can reside anyhere within the territory. In order to meet the needs of our Clients and PharMerica standards, this position cannot be performed outside the stated locations. We offer: Competitive pay Health, dental, vision and life insurance benefits Company paid STD and LTD Employee Discount Program 401k Paid-time off Tuition reimbursement Non-retail/Closed-door environment Short Term Incentive Bonus If your passion is service excellence and top-quality care come join our team and apply today! *Position will be posted for a minimum of 7 business days Responsibilities Strategic Account Manager utilizes advanced, consultative, and strategic approaches with client by taking a proactive approach and using PMC tools/resources. This includes the successful implementation and promotion of various Strategic initiatives. Strategic Account Manager works with VP of Strategic Account Management on potential projects and initiatives to ensure client satisfaction and retention of strategic clients. Engages with the C-Suite, Regional or Facility leadership to discuss Quarterly Business Reviews and Pharmacy Optimization Services Collaborates and owns the strategic plans and initiatives while collaborating with Sales to position PharMerica for growth within provider organization and facilities and communities and residents they serve. The Strategic Account Manager owns client issue escalation and resolution process and action planning process. Working directly with key internal partners, the Account Manager achieves timely responses on all issues along with setting proper expectations for clients Manages their client base through the company's CRM software. This includes the tracking and management of activities, tasks, contacts, and other material events with clients. It will also document the up-selling of products and solutions, and how those relate to the overall retention strategy Frequently prepares quarterly business review materials, facilitates client engagement calls, conducts routine client-facing telephonic training and oversees the implementation of new facilities. The Strategic Account Manager will also provide educational materials, virtual conference calls and live visits to facilitate compliance with procedures, tools, and resources On a required or quarterly basis, is responsible for the preparation and participation of Quarterly Strategic Account Review with Management Collaborates and assi