Deputy Director, Operations

Best Buddies International is a nonprofit 501(c)(3) organization dedicated to establishing a global volunteer movement that creates opportunities for one-to-one friendships, integrated employment, leadership development, inclusive living, and family support for individuals with intellectual and developmental disabilities (IDD).

Best Buddies is the largest organization dedicated to ending the social, physical and economic isolation of the 200 million people worldwide with intellectual and developmental disabilities (IDD). Our programs empower people with IDD to form meaningful friendships with their peers, secure jobs, improve communication and advocacy skills, and live independently, while also offering support for their families.

Job Title: Deputy Director, Operations

Department: State Programs and Operations

Reports to: State Director

# of direct reports: 0

Revised date: 7/7/2021

Position Overview: The Deputy Director, Operations is responsible for providing operational support to all staff statewide, and ensuring that all staff are properly trained, office infrastructure is in place and working properly, expenses are accurately tracked, and deadlines for reports to funders and headquarters are understood and met.

Job Qualifications

• Strong project/time management skills - including planning, analysis, attention to detail, and problem solving - and willingness to multitask
• Strong initiative, drive for results, and self-assessment skills, and ability to lead individuals and teams in setting and achieving challenging goals
• Must be highly dependable, lead by example and be willing/able to adapt management style to fit the situation and hold staff accountable for meeting set expectations
• Strong written communication and editing skills
• Strong presentation and facilitation skills
• Basic understanding of social media and proficiency with Microsoft Office
• Ability to effectively gain information and insight through questioning/probing and observation of staff in the field, analyze information, and provide meaningful feedback
• Must be comfortable engaging with people with intellectual and developmental disabilities (IDD)
• Must travel, use personal cell phone, and work evenings and weekends as necessary in order to accomplish job responsibilities
• Bachelor's degree or minimum 4 years' relevant experience
• Access to an automobile with applicable insurance

Job Duties include, but are not limited to:

Marketing and Fund Development

• Works with State Director to track prospective individual, corporate, and foundation donors
• Works with State Director to ensure that program participants and staff are appropriately integrated into fundraising efforts, and that grant proposals reflect realistic programmatic goals
• Works with the State Director to manage board relations, communications and meeting support
• As appropriate, researches grant opportunities, maintains accurate records and submits reports as required by funders with support from BBI Grants Department
• As appropriate, works with State Director to create a strong presence for Best Buddies programs in the state through public speaking, community involvement, public service announcements, and other media initiatives
• Oversees organization of local content and images for updates to state website and ensures that all local staff use databases appropriately to communicate with participants and the community

Human Resources

• Oversees recruitment, screening, hiring, and training of operations staff as necessary and in accordance with Best Buddies guidelines. Approves reports, conducts staff evaluations and provides appropriate guidance and motivation for operations staff
• Works with State Director and/or Program Supervisors on hiring/recruitment of Programs staff, including posting positions, screening resumes, and conducting interviews
• Monitors due dates for actions using the online staff portal, and works with State Director and/or Program Supervisors to ensure that reviews, time off requests, candidate screening, and employee recognition are completed accurately and on time
• Provides both formal and on-the-job staff management training to Directors and Program Supervisors when applicable

Operations and Finance

• Works with the State Director to research and evaluate Virginia & Washington DC funding opportunities in cities, counties, and state government agencies; oversees calendar and application process; oversees grant deliverables and government funding reporting
• Reviews and approves all contracts, check requests, and orders for office infrastructure, including copiers, telecommunications, computers, and postage machines
• Oversees office logistics such as supply orders, phone systems, computer back-up/networking, etc.
• Works with Jobs Team to process jobs invoices, track payments and report on accruals
• Tracks and maintains records training for all staff statewide
• Maintains communication with State Director with timely reports, quarterly goals, and other information as directed
• Works with State Director on developing and managing the operational state plan initiatives and statewide budget
• Works with State Director on the management the state's programs budget, tracking expenses monthly
• Uses the online reimbursement system to effectively track and manage reimbursement requests from Directors and/or Program Supervisors when applicable
• Tracks all Programs and Management expenses statewide and works with State Director on monthly budget projections
• Reviews and approves local event budgets to ensure they are accurate, achievable, and in alignment with BB policies regarding revenue/expense ratios
• Reviews funding spreadsheets and effectively communicates with HQ Operations Team regarding changes, including grants received, chapters opened or closed, and staff hired or terminated

Best Buddies® is an affirmative action employer, in addition to an EOE and M/F/V/PWD/PV employer. Diversity, equity, and inclusion are foundational to Best Buddies International's core values and help the organization continue to achieve its mission. Here at Best Buddies, our goal is to lead and advocate for a more inclusive world.

Best Buddies offers a comprehensive and generous benefits program that include financial security, health and wellness and time off.

#CB