Maintenance Supervisor

Maintenance Supervisor

Position Summary

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.

The General Maintenance Engineer performs interior and external preventative maintenance along with mechanical, electrical and plumbing repairs in compliance with policies and procedures, brand standards, and federal, state and local regulations.  Responds to engineering service calls.  Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.  Reports any deviations from policies, procedures, brand standards and regulations to management.

Complies with all guest service basics such as uniforms, name tags and proper guest greeting.  Knowledgeable on hotel facilities and services to assist guests as appropriate.  Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.  Impresses guests with quality and timely service in a pleasant and friendly manner.

Essential Functions

• Perform interior and exterior preventive maintenance and repairs such as mechanical, electrical, and plumbing.  Respond promptly to elevator breakdowns.  Maintain accurate maintenance records.  
• Respond to and resolve engineering service requests in a courteous, efficient, safe manner. 
• Appropriate and proper use of engineering supplies and tools.
• Maintain all engineering and work areas in orderly and clean condition.   
• Prompt reporting to engineering management all emergencies, injuries, missing articles, damage, mechanical problems and safety hazards.  
• Document all parts used and parts needed to be purchased. 
• Perform special projects and other responsibilities as assigned.  Participate in task forces and committees as requested.
• Consistent professional and positive attitude and actions when communicating with guests and associates.
• Ensure maintenance problems are promptly reported through proper channels.
• Comply with all company policies and procedures.
• Practice safe work habits and comply with sanitary, safety, security and emergency procedures. 
• Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
• Check with manager/supervisor before leaving work area for any reason.
• On time and at work when scheduled, and in proper uniform.
• Attend department meetings as scheduled.
• Respond to guest requests, concerns and problems to ensure guest satisfaction. 
• Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken.
• Any other tasks/duties as requested by management.

Qualifications

The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.

Education and Experience

• High school diploma/GED and training in building maintenance
• Two or more years of experience in building maintenance or related experience
• Experience in the hospitality industry preferred

Skills and Abilities

• Ability to understand and provide friendly guest service. 
• Ability to understand and comply with proper preventive maintenance and repair policies, procedures and brand standards. 
• Ability to properly use engineering tools and supplies. 
• Ability to complete assignments in a timely manner, identify and investigate issues and resolve basic matters. 
• Ability to follow an appropriate course of action based on policies and procedures. 
• Consistently professional attitude and behavior with effective listening and communication skills. 
• Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible, efficient, and simultaneously handling competing and changing priorities.
• Attention to details, good organizational skills, and efficient time management. 
• Ability to satisfy the legal requirements for employment within the jurisdiction.

Working Conditions & Physical Effort

Physical work is a primary part of job and it is performed inside and outside with equipment, machines and/or operating a motor vehicle. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks that requires following basic safety precautions and use of applicable protective equipment. The physical requirements include extended walking, standing, climbing, bending, reaching, pulling, pushing, kneeling and lifting up to 100 pounds. While performing job duties, the associate is required to listen, speak and write. The job requires close vision with or without corrective lenses. This position may be required to operate a motor vehicle.