Director, Quality

DescriptionAs the holiday season approaches, we want to inform you that response times and the hiring process may be slightly extended due to business team schedules. We truly appreciate your patience and understanding during this period and remain committed to keeping you informed as we review applications. Thank you for considering a role at ŌURA—we look forward to learning more about you!Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped over 2.5 million people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office. We have offices in San Francisco and San Diego for those who prefer hybrid or office settings. Oura employees in other major cities (like Boston and New York) occasionally gather informally at local co-working locations.We are seeking a passionate and experienced Director of Quality to join our team and ensure the highest standards of quality across our supplier, manufacturing, and field operations.Position Overview:The Director of Quality will be responsible for overseeing and enhancing the quality management systems across our supply chain, manufacturing processes, and field operations. This role requires a strategic leader who can implement best practices, drive continuous improvement, and ensure compliance with industry standards. You will work closely with cross-functional teams to ensure that our products meet or exceed customer expectations.What you will do:Supplier Quality Management:Develop and implement supplier quality assurance programsEvaluate and qualify suppliers to ensure they meet Oura Ring’s quality standardsConduct regular audits and assessments of supplier processes and productsCollaborate with suppliers to drive quality improvements and resolve issuesManufacturing Quality Assurance:Oversee the quality control processes in manufacturing, across all stages of manufacturing, from incoming materials to finished products, to ensure compliance with specificationsCollaborate with production and engineering to integrate quality checkpoints and lead process improvement initiatives aimed at defect reduction and cost savingsImplement and maintain robust quality management systems (QMS) that comply with regulatory requirementsTrain and mentor manufacturing staff on quality standards and best practicesField Quality Management:Monitor product performance in the field, collecting and analyzing data to identify trends and areas for improvementCollaborate with customer support and product teams to address field quality issues and enhance customer satisfactionDevelop and implement corrective and preventive actions based on field feedbackCreate and present reports on quality metrics and trends to senior managementCross-Functional Collaboration:Work closely with Engineering, program management, customer support and product management to ensure quality is integrated throughout the product lifecycleFoster a culture of quality across the organization through training, communication, and engagementDrive a proactive approach to risk management and quality assuranceThis is a hybrid role located in our San Francisco U.S. Headquarters.RequirementsMinimum of 10 years of experience in quality managementProven experience in supplier quality, manufacturing quality assurance, and field quality managementStrong knowledge of quality standards (ISO, Six Sigma, etc.) and regulatory requirementsExcellent analytical skills, statistical process controls and experience with quality data analysis toolsStrong leadership and interpersonal skills, with the ability to influence and collaborate across teamsExceptional communication skills, both written and verbalExcellent problem-solving skills, including experience with root cause analysis and corrective action planningWillingness to travel 25% of the time to Mexico and FinlandBenefitsAt Oura, we care about you and your well-being. Everyone here at Oura has a ring of their own and we are continually looking to improve employee health and add to our benefits!What we offer:Competitive salary and equity packagesHealth, dental, vision insurance, and mental health resourcesAn Oura Ring of your own plus employee discounts for friends & family20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time offPaid sick leave and parental leaveAmazing culture of collaborative and passionate coworkersOura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.Region 1 $165,000 - $206,000Region 2 $156,000 - $195,000Region 3 $143,000 - $179,000A recruiter can determine your zones/tiers based on your US location.To all recruitment agencies: Oura does not accept agency resumes. Please do not forward resumes to our jobs alias, Oura employees, or any other organization's location. Oura is not responsible for any fees related to unsolicited resumes.Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment.Disclaimer: Beware of fake job offers!We’ve been alerted to scammers posing as ŌURA recruiters, especially for remote roles. Please note:Our jobs are listed only on the ŌURA Careers page and trusted job boards.We will never ask for personal information like ID or payment for equipment upfront.Official offers are sent through Docusign after a verbal offer, not via text or email.Stay cautious and protect your personal details.To all recruitment agencies: Oura does not accept agency resumes. Please do not forward resumes to our jobs alias, Oura employees, or any other organization's location. Oura is not responsible for any fees related to unsolicited resumes.Job SummaryID: 3575828BD2Department: OperationsType: full time