Jaffarian Volvo Toyota
Automotive Service Manager
Jaffarian Volvo Toyota, Haverhill, MA, United States
Jaffarian Volvo/Toyota is seeking an experienced Service Manager to join our team! We offer a performance-based environment, a team-oriented culture, excellent compensation packages, a large and constantly growing customer base, highly productive technicians and a promote from within culture. We are a family-owned company that truly values and rewards our team. Jaffarian Volvo/Toyota is New England’s Oldest Toyota Dealer, the same family now four generations strong, and now under all new management. Join the Jaffarian Family! Potential to earn $100K++ DOE Up to a $25k sign-on bonus, DOE Apply for details What we offer
- Engaged knowledgeable management
- Air Conditioned Shop
- Dedicated service BDC, our phones get answered!
- Top performing CSI
- Loyal customer base
- Medical Insurance
- Dental Insurance
- Prescription Insurance
- Long Term Disability Insurance
- Short Term Disability Insurance
- Vision Insurance
- Life Insurance
- Paid Holidays
- Paid Vacations
- Paid Training
- Flexible schedules
- Assist customers in servicing, repairing and explaining each service needed
- Understand customer; match requirements and concerns to various service options
- Explain service being performed and keep customer informed and updated throughout the service of their vehicle
- Stay up to date on new products, features, accessories and attending product training as required
- Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
- Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
- Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
- Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
- A minimum of 3 years of experience as a service manager
- Strong focus on providing excellent customer service
- High school diploma or higher education
- Clean driving record & valid driver's license
- Driven personality, eager to improve and able to work within and support internal teams