Technical Support Specialist

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

Job Location: Multiple locations (Evansville, IN; Windsor, CT)

Get To Know The Team:

We are seeking a dedicated and detail-oriented IT Operations Specialist to oversee the daily operations of our automated processing systems, batch monitoring, and overall health of our IT environment. This role is crucial in ensuring seamless file delivery, adherence to SLAs, and efficient incident management.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans
• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

• Automated Processing & Batch Monitoring: Manage and monitor automated processing systems and batch cycles to ensure optimal performance and health of the environment.
• Change Control & Incident Management: Oversee change control procedures, handle day-to-day operational incidents, and ensure compliance with SLAs.
• File Delivery Management: Facilitate and troubleshoot the technical aspects of file delivery procedures.
• Server & Network Troubleshooting: Diagnose and resolve issues related to Windows & Linux servers, networks, and Citrix environments.
• Server Maintenance: Perform regular server maintenance tasks, including recycling and patching.
• Database Management: Assist in the management of databases, particularly during weekend maintenance windows.
• Scripting & Automation: Develop and maintain scripts using Linux Shell, Windows Command, SQL, VB Script, Python, PowerShell, Perl, and Terraform for various projects and client requests.
• Environment Refreshes: Usage of scripting automation to build cloud systems, coordination with internal stakeholders (professional services, IT teams) and customers.

What You Will Bring:

• Education: Bachelor's or Diploma degree in Business Administration, Computer Science, Information Technology, or a related field.
• Experience: Minimum of two (2) years of technical operational experience, specifically in automated operations with tools like Autosys and Tidal.
• Technical Skills:
  • Proficiency in scripting languages and SQL.
  • Experience with Windows and Linux servers, SQL Server Management Studio, and script editors (e.g., Notepad++, Vim).
  • Familiarity with SFTP tools (e.g., WinSCP) and automation software.
  • Competence in Windows Server Administration tools.
• Platform Experience: Working knowledge of the ServiceNow platform.
• Problem-Solving: Strong ability to understand and troubleshoot client-specific workflows and automation builds.
• Collaboration: Proven experience in collaborating effectively with other IT departments.

Preferred Skills:

• Automation Tools: Experience with various automation tools and job creation processes.
• Technical Aptitude: Strong technical aptitude and the ability to quickly learn new tools and technologies.
• Communication: Excellent communication skills to interact with clients and internal teams effectively.

Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com/careers.

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

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