Recreation Assistant (ITT) - FT

Summary This position is assigned to the Morale, Welfare, and Recreation (MWR) Information, Tickets and Tours office aboard Naval Air Station Jacksonville, Florida. The incumbent provides customer service to authorized patrons by promoting and selling tickets to area recreation attractions. This position also serves as a source of information relating to wide variety of recreational and event activities both on board the Naval Station and off. Responsibilities Assist patrons in organizing trips to tourist attraction and/or in purchasing of tickets to these same area venues to include theme parks, sporting events, dinner shows and concerts. May assist patrons in reserving hotel accommodations and provide up to date information either face to face or via the telephone. Verify patron eligibility for military discounts. Assist in contacting various commercial activities and other agencies to obtain up to date information concerning pricing special discounts, availability and other pertinent information. May assist in preparing stock replenishment orders, records and, maintain inventory as established by the ITT Manager. Ring sales items up on a point of sales (POS) system and collect payments in accordance with established Standard Operating Procedures (SOP) for cash, check and credit card handling. Assist with updating the price-listing when needed/instructed. Responsible for a personal inventory of tickets and change fund. Must ensure that inventory, cash, receipts are reconciled for accuracy. May be required to make bank deposits of Western Union monies and receipts. Will maintain current event files for all local and MWR attractions and events to include hours of operation for installation MWR facilities. Ensure that brochures regarding attractions, special events, and accommodations as well as recreational publications are easily accessible to patrons. Required to follow established procedures for securing all equipment, tickets, cash at the end of the workday. Must ensure all doors are securely locked upon closing the facility. The incumbent will offer, advise, and clarify all information relating to recreational activities, events, and venues that are supported by the installation ITT Office. Performs other duties as assigned. Requirements Conditions of Employment Qualifications In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization. Specialized experience must demonstrate the following: Combination of experience related to customer service and or recreation activity-based functions. Ability to operate computerized Point of Sales (POS) cash register and have basic math and cash handling skills. Must be able to work independently, make sound decisions and have the ability to communicate effectively, both orally and in writing. Knowledge of the goals, principles, techniques and procedures used in organizing, planning and conducting leisure time activities. Knowledge of the Navy MWR mission and the entire scope of Community Recreation activities and their suitability for individuals, groups, ages and interests. Knowledge of the functions, procedures, and operations of recreation activities. Must have strong customer service skills. Ability to maintain records, compile and organize data for reports, and perform research on recreation topics for dissemination to customers. Ability to follow oral and written instructions. Knowledge of computers, office procedures and print production. Basic knowledge of local and Florida recreational attractions Ability to confidentially work with persons of different background to include military and civilian personnel within a wide range of rates and ranks, as well as military retirees and family members. Must present a neat professional appearance. You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. As part of the application process, you must complete and submit an occupational questionnaire, and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration. ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS. Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE. RELOCATION AUTHORIZED NO Payment of Permanent Change of Station (PCS) is authorized, based on a determination that a PCS move is not in the Government interest. KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT Males must be registered or exempt from Selective Service. https://www.sss.gov/register/ Selectee must be determined suitable for federal employment. Selectee may be required to successfully complete a probationary period. Selectee is required to participate in the direct deposit pay program. Social Security Card is required. Satisfactorily complete an employment verification (E-VERIFY) check. A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal. NOTE: Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility at http://www.uscis.gov/mye-verify/self-check. Although a Self-Check is not mandatory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job. Education High School Diploma or GED. Additional Information The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. This agency provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodations should email their request to MILL CNIC NAF_EEO@navy.mil to ensure proper consideration is given. The decision on granting reasonable accommodation will be on a case-by-case basis. This activity is a Drug-Free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Sailors, their family members, and all other customers have a right to a reliable and productive Federal workforce.