Personal Services Contractor (PSC) Liaison Team Lead

Overview

Team Credence is a multi-company partnership proudly led by Credence Management Solutions, an industry leading government contractor with a longstanding commitment to USAID and its global health and humanitarian missions. In concert with our small business partners-ZemiTek (8(a), EDWOSB), Claro KC (MOSB), EnCompass (WO), and Global Emergency Group (SB)-Team Credence operates as one team, bringing together exceptional USAID institutional support experience, technical leadership, and an unmatched commitment to BHA and its mission.

USAID's Bureau for Humanitarian Assistance (USAID/BHA) is the lead federal coordinator for international disaster assistance. USAID/BHA provides and coordinates U.S. Government (USG) international humanitarian assistance to save lives, alleviate human suffering, and reduce the physical, social, and economic impact of rapid and slow-onset disasters by helping people in need become more resilient to future crises. Team Credence, through the Bureau for Humanitarian Assistance Support Contract (BHASC), provides operational and administrative support to provide and coordinate humanitarian assistance and maintain 24/7 response capability.

The Personal Services Contract (PSC) Liaison Team Lead provides support to PSCs who are hired to support BHA and manages the work of individual PSC Liaisons. This includes remaining abreast of contractual regulations, policies, and procedures relevant to BHA PSCs, acting as a conduit for BHA PSC information, and engaging with key stakeholders, including the PSC Association. The Liaison Team Lead will coordinate closely with the PSC Team to oversee onboarding briefings and responses to inquiries related to PSC matters including, but not limited to, compensation, budget, and the terms and conditions of an individual's PSC contract. While a PSC contract establishes an employer-employee relationship between an individual and USAID, the PSC Liaison Team supports individuals hired through this mechanism by sharing resources and monitoring parallel systems and requirements. The PSC Liaison Team Lead works closely with the PSC Team Manager and reports to the PSC Liaison Lead or his/her designee.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities include, but are not limited to the duties listed below

• Responsible for the performance management and workload distribution of individual PSC Liaisons.
• Serve as a one stop shop to PSCs in talent management and customer service functions.
• Understand and advise on USAID PSC contract requirements, allowances, and benefits including but not limited to leave, travel, training, System for Award Management (SAM) registration, security and medical clearances, and insurance reimbursement policies and procedures.
• Serve as the key linkage between the PSC Association and PSC Team. Liaise with other key staffing stakeholders across BHA; revise and maintain resource guides; and serve as a conduit for BHA PSC information.
• Oversee PSC onboarding, offboarding, FAQs, and provide support to PSC Liaisons conducting regular touchpoints with PSCs.
• Elevate intermediate deadlines to BHA Supervisors and Teams to ensure annual performance evaluations are completed to avoid the disruption of other contract deadlines.
• Identify opportunities for PSC engagement with the public, including organizing and participating in career fairs. Develop and maintain a PSC outreach strategy for publicizing and advertising PSC solicitations.
• Organize information sharing with current PSCs and interested offerors. Maintain relevant email distribution lists.
• Facilitate planning and documentation requirements for ad hoc PSC approvals related to leave, service dates, employment, insurance, etc.
• Other duties as assigned.

Education, Requirements and Qualifications

• Education and Experience:
  • BS 8+ Years, MS 6+, PhD 4+, or HS 12+
• Exceptional attention to detail and customer service skills
• Excellent communication skills - written and verbal.

• Required to have US citizenship with the ability to obtain and maintain a US Government issued Secret clearance for the duration of your employment.

Other Qualifications and Requirements

• Experience delegating work assignments and managing team deliverables;
• Possess excellent judgment and reliability;
• Have strong organizational skills and exceptional attention to detail;
• Possess excellent oral and written communication skills;
• Have strong working knowledge of Microsoft Office and Google Suite;
• Be able to multi-task and work under deadlines in a fast-paced and collaborative environment;
• Be capable of prioritizing tasks and follow up on actions without prompting;
• Be flexible and adaptable to changing circumstances; and
• Be willing to go the extra mile and participate as an active team member who assists other team members as necessary.
• Working Conditions and Physical Requirements:
  • In-person work requirement with the ability to telework;
  • Lifting in excess of 25 lbs, standing for long periods of time, transporting equipment, etc. may be required depending on role.

Team Credence Values and Core Performance Competencies

• Accountability: Takes ownership of work responsibilities and holds high standards. Keeps commitments and takes appropriate actions to meet obligations. Pursues efficiency and effectiveness and adheres to organization policies and procedures.
• Collegiality: Recognizes that everyone at BHA and USAID unites in a common purpose and respects each other's abilities to work toward that purpose. Treat others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations. Adheres to organization philosophies on culture, diversity, and inclusiveness.
• Capability: Assesses and recognizes own strengths and weaknesses; pursues professional development aligned with organizational role, contribution, and goals. Proactively shares knowledge with others to foster learning across the organization.

Full salary for this position is $125,000.00 per year