Director, Digital Ops

Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores.

What This Position Is All About:

What This Position Is All About:

Saks Off 5th (SO5) is seeking a candidate to lead the Digital Operations fuction at SO5. This person is a critical onsite presence at our Photo Studio in Pottsville, PA and is a critical partner to many crossfunctional groups in getting items live on the website to provide the best shopping experience for our customer. This person is an excellent communicator and can quickly identify, troubleshoot and resolve issues. This person is passionate about process and can lead and inspire a team to continuously improve

You Have:

• Direct scheduled and unscheduled events determined by sales, business initiatives and buying opportunities. Ensure teams are working toward these targets and communication to partners on progress of these events, especially in the event of missed deadlines.
• Build relationships with omnimerch, merchants, dropship, fulfillment, supply chain, customer service and other business stakeholders to understand current and future trends, anticipate key initiatives and go live dates of new products.
• Direct and guide resources across all teams, anticipating backlogs, sharing catch up plans and determining ETA of resolution: Use shared item count projections to accurately staff teams with FTE's and freelance/temp associates if necessary.
• Develop and maintain reporting including but not limited to throughput volumes, capacities, backlogs and timelines for project completion.
• Support team leaders through daily operations, ensuring alignment to targets, goals, and resolution on any issues preventing daily workflow.
• Guide, mentor and develop team. Provide coaching and feedback to help them achieve their career goals.
• Be a point of contact for business critical escalations, partnering with teams that can correct issues, using excellent communication skills to share updates and next steps.
• Provide daily, weekly and monthly updates to leadership on the health of the teams and the operation, sharing issues and solutions.

As the Director, Digital Operations, You Will:

• Bachelors degree or equivelent experience
• 8-10 years of of experience leading teams, operations management,
• Excellent written and verbal communications skills
• Ability to articulate their position and achieve buy in
• Solid organizational and inter-personal skills with the ability to foster productive relationships at every level
• Creative problem-solving ability and multi-tasking competing priorities
• Strong experience in managing complex projects with multiple stakeholders
• Knowledge of Photo Studio operations
• Demonstrated success in change leadership
• Experience working independently in a fast-paced and rapidly changing environment
• Ability to work with technical and non-technical business owners to overcome obstacles and deliver results

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Your Life and Career at Saks OFF 5TH:

• Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
• Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
• A culture that promotes a flexible work environment
• Benefits package for all eligible full-time employees (including medical, dental and vision)
• An amazing employee discount and other exciting perks

Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.

We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all.