MCIM
People Operations Manager
MCIM, Glen Allen, VA
About Fulcrum Collaborations
MCIM, by Fulcrum Collaborations, is the Data Center Operating System (DCOS) platform that simplifies the complexities of managing our customers' critical infrastructure by bringing all functions and locations under one intuitive dashboard.
Fulcrum started with a commission from a Fortune 100 financial institution to create a cloud computing solution for managing their global critical facilities. The team developed the MCIM platform based on the lessons learned from that project.
Today, the MCIM platform is utilized by Fortune 100 and 500 companies in over 94 countries worldwide. This world-class solution is continuously improved through collaboration with users and industry organizations like The Uptime Institute.
About the Job - People Operations Manager (on-site at our Glen Allen, VA office)
We are looking for a strategic and hands-on People Operations Manager to build a robust talent infrastructure at Fulcrum Collaborations - from the first candidate hello to the final employee goodbye. This role will drive the end-to-end recruitment process, shape a 90-day onboarding program, design competency-based performance management, and enhance learning and development across our growing team to drive retention, promote employee development, and create a talent legacy across the business. This position is ideal for someone with a passion for data-driven HR practices, who thrives in fast-paced tech environments, and who is committed to exceptional employee and candidate experiences.
Responsibilities
Requirements
Why Work at MCIM
MCIM, by Fulcrum Collaborations, is the Data Center Operating System (DCOS) platform that simplifies the complexities of managing our customers' critical infrastructure by bringing all functions and locations under one intuitive dashboard.
Fulcrum started with a commission from a Fortune 100 financial institution to create a cloud computing solution for managing their global critical facilities. The team developed the MCIM platform based on the lessons learned from that project.
Today, the MCIM platform is utilized by Fortune 100 and 500 companies in over 94 countries worldwide. This world-class solution is continuously improved through collaboration with users and industry organizations like The Uptime Institute.
About the Job - People Operations Manager (on-site at our Glen Allen, VA office)
We are looking for a strategic and hands-on People Operations Manager to build a robust talent infrastructure at Fulcrum Collaborations - from the first candidate hello to the final employee goodbye. This role will drive the end-to-end recruitment process, shape a 90-day onboarding program, design competency-based performance management, and enhance learning and development across our growing team to drive retention, promote employee development, and create a talent legacy across the business. This position is ideal for someone with a passion for data-driven HR practices, who thrives in fast-paced tech environments, and who is committed to exceptional employee and candidate experiences.
Responsibilities
- Talent Acquisition - Develop and manage a data-driven talent acquisition process, overseeing the entire recruitment lifecycle hands-on from sourcing to interviewing and hiring.
- Onboarding - Design and implement a 90-day onboarding program to ensure successful integration and ramp-up for all new hires.
- Performance Management - Build and execute a competency-based performance management system to support ongoing feedback, goal setting, and employee development. Conduct an annual organization wide talent assessment to support strategic initiatives.
- Hiring & Retention - Partner with leaders to establish high-quality hiring standards (i.e., scorecards) and retention strategies for high performers.
- HR Tech - Utilize HR technology and automation tools to streamline processes, enhancing the candidate and employee experience.
- Data - Measure current state, improvement ratios, and funnel metrics across the employee lifecycle from day 0 - day final. Measure time to fill, internal promotion rate, employee Net Promoter Score, employee retention, and regrettable versus non-regrettable attrition.
- Coaching - Partner with managers and ELT leaders to coach and guide them on management best practices, communication cadences and styles, performance management, and employee relations challenges and solutions.
Requirements
- 5+ years of experience in HR, with proven expertise in recruitment, onboarding, and performance management.
- Demonstrated success in building HR programs from scratch, ideally within small, high-growth tech companies.
- Strong data analysis skills to assess and optimize HR processes and KPIs, with a focus on continuous improvement.
- Proficient in HR technology and automation tools including HRIS, ATS, and Performance Management systems. FYI - We are a Rippling HR tech shop.
- High level of initiative and strong task and project management skills. If you know how to use Monday.com, Asana, or a similar platform, that is a big plus.
- Exceptional communication skills with a commitment to delivering memorable candidate and employee experiences.
- Bachelor's degree in human resources, Business Administration, related field, or equivalent experience.
Why Work at MCIM
- Impactful Work: Join a company stepping into a new phase of growth while spearheading a new position to the org.
- Professional Growth: Work in an environment that encourages learning and development, with opportunities to advance as we grow.
- Dynamic Culture: Be part of a team that values innovation, collaboration, and data-driven results.
- Employee-Centric Values: Help shape an exceptional experience for candidates and employees alike.
- Global Reach: Contribute to a company with a global presence, providing services to leading organizations worldwide.
- Supportive Leadership: Work closely with leaders dedicated to building a high-performance and people-first organization.
- Clearly Defined Mission: Fulcrum empowers mission-critical facility owners and operators to mitigate risk, reduce operational and capital planning expenses, improve productivity, and maintain compliance. We transform the way organizations leverage data to make decisions.
- Company Core Values: Be a champion of the company's core values of Accountability, Innovation, Excellence, Collaboration, and Customer Centricity.