Office Specialist

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Prepare a variety of correspondence, reports, etc. utilizing primarily Microsoft Office and Agency specific Software system(s).
• Prepare, organize, print and assemble various material used in a variety of agency functions.
• Input information and extrapolate reports from the computer system relative to HCV Program.
• Review and process information for both owner and participant terminations from the HCV program.
• Provide data entry support for the HCV Managers.
• Provide general administrative support with answering and assisting internal and external clients on the telephone, via the web and as walk-ins.
• Open, log and destitute departmental internal and external mail.
• Create organize and send correspondence and other communications to clients.
• Assist with lease and contracts, applying and removing payments holds/abatements, scheduling appointments, filing, faxing, scanning and copying of documents.
• Conduct unit and owner background checks on RTAs.
• Perform rent reasonable assessments and set up units in system.
• Open, create, distribute, log, verify, note and track various agency mailings.
• Process rent reasonable assessments to determine reasonable rent for proposed and contracted units for the program.
• Provide desk coverage for lobby areas within the agency.
• Operate various types of office equipment.
• Assist in briefings, with recertification appointments and other departmental/agency functions.
• Provide customer service in accordance to Gold Standards to both internal and external clients, community, stakeholders and other agency contacts.
• Perform any other duties as assigned.

DESIRED QUALIFICATIONS:
• Demonstrated strong customer service skills.
• Ability to maintain confidentiality.
• Type at least 55 wpm after errors are deleted.
• Demonstrated proficiency in word processing applications, preferably Microsoft Word.
• Good working knowledge of electronic spreadsheets, preferably EXCEL.
• Good basic knowledge of English grammar, punctuation and composition.
• Demonstrated ability to maintain confidentiality.
• Strong telephone skills.
• Ability to maintain confidentiality.

EDUCATION/EXPERIENCE/CERTIFICATIONS:
• High school diploma or equivalent.
• One (1) full year of clerical work experience.