Lead Product Analyst

Our MissionHealthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.Your Impact on our MissionWe are seeking a Lead Product Analyst to join our Product Analytics team that is embedded in Zocdoc’s Product organization. As an experienced individual contributor on the Product Analytics team, you will have a chance to shape strategy for critical product areas through data and will guide product development with relevant insights based on analysis. You will be the subject matter expert on metrics and success measurement, experiment design, and visual storytelling via data. You are focused on impact, and have the skills to understand customers and promote growth. You should demonstrate curiosity, data fluency, and a collaborative work ethic.  Your role will be to take ownership of generating insights and recommendations to shape our product roadmap and go-to-market strategy. You will partner closely with Product, Engineering, Design, Marketing, UX Research, Sales and Business Operations to define, prioritize and execute initiatives that drive business growth. You’ll enjoy this role if you are…Inspired by the opportunity to positively impact the healthcare experience of millions of patients and providersPassionate about working with analyzing and creating data setsA product-driven analyst who likes to partner with multiple stakeholdersExcited to use technology to enhance the consumer experienceMotivated to go beyond the symptoms of a problem to understand the root causesYour day to day is…Providing actionable insights to help product managers understand trends, marketplace dynamics, and user behaviorsIdentifying and quantitatively sizing feature opportunities based on user insights, to inform our overall Product strategyPartnering with product managers to define common user paths and actions, and owning data instrumentation and architecture componentsOwning experimentation and launching design including A/B testing setup, execution, and analysis - all whilst informing product partners through clear interpretation of resultsTranslating broad questions into plans for research and discovery, perform proactive data exploration, and communicate the results in a compelling wayPartnering with the Product team to understand key business health questions, and to build a dashboard suite that will become the go-to resource for common themes and reduce time to insightBecoming an expert in a specific product area, handle KPI reporting used to measure the health of the business and provide critical visibility of our data to Product Managers, Engineering and other business teamsExploring data to find actionable insights and make product recommendations through funnels, cohort analyses, and long-term trend investigationsYou’ll be successful in this role if you have…     A BA/BS degree in a quantitative discipline: computer science, statistics, applied mathematics, operations research, engineering, economics, etc.4+ years of work experience in process execution, business intelligence, dashboarding, reporting, or data analysisFundamental understanding of predictive modeling and/or forecasting techniques4+ years of experience with causal analytics and experimental design, implementation, and analysis (split tests, A/B tests, holdout tests, etc.)4+ years of experience with manipulating large data sets using SQL2+ years of experience with Tableau, Looker or comparable data visualization toolsA passion to get deep into the weeds with data and understand edge cases and how to best represent themExperience building relationships with teammates, influencing decisions at a variety of levels and across multiple teamsBenefits:Flexible, hybrid work environmentUnlimited PTO100% paid employee health benefit optionsEmployer funded 401(k) matchCorporate wellness programs with Headspace and PelotonSabbatical leave (for employees with 5+ years of service)Competitive parental leaveCell phone reimbursementIn office perks including:Catered lunch everyday along with snacksCommuter BenefitsConvenient Soho locationZocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$128,000—$175,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by oursix core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.  We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice