Trustpilot
Revenue Operations Manager
Trustpilot, New York, NY
We're a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way - but there's still an exciting journey ahead of us. Do you want to join us at the heart of trust?
Trustpilot is seeking a collaborative and technical Revenue Operations Manager to deliver the essential day-to-day tasks of the US operations teams. We are looking for an enthusiastic, hardworking, and resourceful person who will work closely with our regional marketing, sales, partnerships, and customer success departments and our Global Operations team to build a solid operational infrastructure to scale a rapidly growing team. You will be responsible for collaborating with the team on implementing key initiatives and implementing day-to-day operations of the commercial organization while uncovering opportunities for positive change within Trustpilot.
The Team
The Revenue Operations Team is Trustpilot's engine room, engaging with nearly every department within the company to ensure the most effective and efficient processes. The department currently consists of over 25 employees across our Copenhagen, London, and New York City offices. You will be reporting to the Head of Revenue Operations based out of the New York office.
What you'll be doing?
Who you are:
What's in it for you:
Still not sure?
We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!
#LI-LP1
About Trustpilot
At Trustpilot, we're passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we're a place to connect with and influence businesses. For companies, we're a platform for progress; a way to improve and innovate by engaging and collaborating with consumers.
We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh -- it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be a tangible symbol of trust in an ever-changing world. With vibrant office locations all around the world and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense.
A successful Trustpilot future is driven by you -- we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
Trustpilot is seeking a collaborative and technical Revenue Operations Manager to deliver the essential day-to-day tasks of the US operations teams. We are looking for an enthusiastic, hardworking, and resourceful person who will work closely with our regional marketing, sales, partnerships, and customer success departments and our Global Operations team to build a solid operational infrastructure to scale a rapidly growing team. You will be responsible for collaborating with the team on implementing key initiatives and implementing day-to-day operations of the commercial organization while uncovering opportunities for positive change within Trustpilot.
The Team
The Revenue Operations Team is Trustpilot's engine room, engaging with nearly every department within the company to ensure the most effective and efficient processes. The department currently consists of over 25 employees across our Copenhagen, London, and New York City offices. You will be reporting to the Head of Revenue Operations based out of the New York office.
What you'll be doing?
- Partner with the Marketing, New Business, Customer Success, and Global Operations departments to deliver new and improved processes and aid in the building of future commercial support infrastructure
- Implement key weekly, monthly, and quarterly operational processes & deliverables such as, but not limited to, renewal reporting, trailing conversion rate, time to conversation, forecasting, pipeline management, and marketing performance funnels
- Supporting Marketing and Commercial team management with daily requests, and approvals, and assisting with processing quotes
- Create and own robust reports and dashboards that measure and track company KPIs and sales metrics such as retention and integration
- Assist with the maintenance of data accuracy within Salesforce and support the governance of the teams about the timeliness and accuracy of data inputs
- Ad-hoc requests and projects to support Senior Commercial stakeholders
Who you are:
- You understand and thrive working in a Commercial environment
- Enjoy working collaboratively with various departments across the organization
- Minimum of 3-4 years experience in a sales operations or revenue operations role
- Organized and can handle working on multiple projects at once
- Business mindset, an enthusiasm for working with data, and advanced Excel or Google skills
- Previous experience working within Salesforce is required, Looker is desirable
- Detail-oriented
- An enthusiasm for building and maintaining deep relationships
- Able to present and implement your ideas to get better solutions
- An ability to prioritize workload and meet targets set by others while collaborating with departments ensuring priorities are moved forward
- An attitude defined by taking personal responsibility to meet commitments and actively seeking additional responsibility
- An ability to work cross-functionally and influence choices with senior-level audiences
- A team player & a good communicator
- Have experience with internal and external stakeholder management
What's in it for you:
- A competitive base salary ranging from $ x to x gross per year. This range doesn't include any variable pay such as bonuses, awards made under Trustpilot's equity program or other benefits
- A range of flexible working options to dedicate time to what matters to you
- 20 vacation days + 2 personal days +10 paid holidays per year
- 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
- Full health insurance
- 401k matching your contributions dollar-for-dollar up to 4% of your base salary
- Discounted club membership at Life Time Fitness
- 24/7 Employee Assistance Plan and full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave for employees who have been employed for over 6 months with full full scope of benefit after 12 months
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials
- A friendly, open office complete with a foosball table, roof deck with wifi (rooftop meeting anyone?!) and unlimited snacks and drinks
- Communal lunch, extra treats and events during the month - think ice cream carts, coffee bars and massages, to name a few
- Salary range: $134k - $148k
Still not sure?
We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!
#LI-LP1
About Trustpilot
At Trustpilot, we're passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we're a place to connect with and influence businesses. For companies, we're a platform for progress; a way to improve and innovate by engaging and collaborating with consumers.
We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh -- it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be a tangible symbol of trust in an ever-changing world. With vibrant office locations all around the world and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense.
A successful Trustpilot future is driven by you -- we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.