Manager, Implementation

ADP is hiring a Manager, Implementation Delivery for NAS Next Gen HCM

• Are you ready to grow your career and lead a team at an established, respected, global company?
• Are you empathic to client needs, the people you lead, and internal partners to drive success?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you will lead a team of approximately 10-12 to deliver quality HCM implementations that exceed client expectations. In addition, you will have matrix responsibility for project teams on client implementation projects in delivering the Next Gen HCM solution. The Manager, Implementation is responsible for managing the Project consultant's ability to deliver client requirements within project deadlines and budget. Reporting directly to the Implementation Director, this role is a key part of the Implementation organization and will be required to build relationships with internal partners to drive and support best practice, continuous improvement, and standard work across the team. You and your team carry the weight of ADP's service reputation and client satisfaction in your hands.

Every day, you'll leverage your project management and leadership expertise to assist in establishing the direction of your team's daily activities, coaching and developing your team members, creating an overall productive and enjoyable working environment for your team, and managing and resolving client escalations.

To thrive in this role, you must be comfortable working in a fast paced, deadline-driven environment. You have a way with clients and the people that you lead that builds rapport, establishes trust, and shines with professionalism. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP,watch here: https://adp.careers/Client_Services_Videos

Here's what you can expect on a typical day:

• Be a Leader. You will provide overall direction, prioritize critical issues, and support your team to ensure that work is completed accurately and with quality according to scheduled deadlines, priorities, and overall goals. You will serve as a resource for your team, based on a solid working knowledge of the team's responsibilities and each associate's development plan. You'll also participate in task forces, strategic initiatives, stretch assignments, and collaboration opportunities with other ADP business units.
• Mentor and Train. You will motivate associates while providing continuous feedback on performance and coaching. You will help develop your team members' careers and coordinate any additional training as needed with leadership support.
• Represent ADP. You will represent ADP and be responsible for a portfolio of client engagements and the implementation execution leveraging our standard, client-centric approach with high quality results. You'll work as a business partner with the Global Product Team, Client Success, Client Services and Sales to resolve issues and achieve project goals. Plus, you will conduct regular project reviews to inspect standard work adherence, client satisfaction and overall project health. You also partner with Sales team in pre-sales efforts to provide input on implementation methodology and project timelines.
• Flex and Adapt. You thrive in a structured environment where you set priorities, organize your day, multi-task, change direction, and provide prompt follow-up. You're a problem solver who can find an answer, or a solution, for time-sensitive issues and meet deadlines. You take the initiative to seek answers, solutions, and positive outcomes for both the client and ADP.

WHAT YOU'LL DO: Responsibilities

Business Management:

• Delivers against a defined set of performance standards that contribute to the results of the Delivery Team and NAS.
• These performance standards include but are not limited to Starts Revenue, Setup revenue, and NPS Scores.
• Executes on continuous improvement initiatives across the Delivery Team. Acts as a change leader.
• Optimizes resources and staffing in team for efficiency and maximum productivity and utilization.
• Collaborates with other Delivery Managers to support consistency, resource sharing and optimization to achieve performance results and metrics.

Client Management:

• Responsible for a portfolio of client engagements and aligns team on implementation execution leveraging the NAS standard client-centric approach with high quality results.
• Manage client expectations and monitors client deliverables.
• Works as a business partner with Client Engagement Leader to resolve issues and achieve project goal.
• Works with Client Engagement Leader and Service Leaders to validate Client Business Issues have been addressed in the implementation and the client has successfully transitioned to ongoing service.
• Serves as a First and Second Tier of escalation contact for Clients.
• Conducts regular project reviews with HCM PMs and Implementation Consultants to inspect standard work adherence, client satisfaction and overall project health.

Associate Management:

• Expected to build strong relationship with peer teams as collaboration and cross teamwork efforts are key to the organization's overall success.
• Manage all HR related activities for the team (staffing, development, mentoring, training)
• Works with peers and Work Force Planning Office to assign resources to projects in accordance with requirements of those projects for certain skills and capabilities as well as the development requirements of the team on Domain Expertise.
• Leads implementation teams to ensure implementations are accomplished on-time and with high degree of quality across the portfolio.
• Manages and coaches team; understands how to motivate to inspire results.

TO SUCCEED IN THIS ROLE:Required Qualifications

• At least three years of experience in HCM Implementations, Consulting, Payroll or HR
• At least one year of project, team lead or people leadership experience
• Ability to travel up to 15%
• Bachelor's degree

BONUS POINTS FOR THESE:Preferred Qualifications

• Experience and knowledge of Change Management methodology in client readiness programs and enterprise-wide communications strategy
• Proficiency and in-depth knowledge ADP HCM products
• Full professional proficiency in Spanish or French, written and verbal
• Experience leading teams, especially those in a virtual / hybrid environment
• Ability to set high standards of performance for self and others for delivering results (takes bold action to strengthen the business results)

BONUS POINTS FOR THESE:Preferred Qualifications

• Experience and knowledge of Change Management methodology in client readiness programs and enterprise-wide communications strategy
• Proficiency and in-depth knowledge ADP HCM products
• Full professional proficiency in Spanish or French, written and verbal
• Experience leading teams, especially those in a virtual / hybrid environment
• Ability to set high standards of performance for self and others for delivering results (takes bold action to strengthen the business results)